Can we monitor rejected Chat in ServiceNow

[Rajat Singhal1]

Can we monitor rejected Chat in ServiceNow?

[Muralidharan BS]

Yes you can monitor here - awa_work_item_rejection

 

[Rajat Singhal1]

Apart from admin who can view this table?

[Rajat Singhal1]

OOTB there is no Module available for it

[Muralidharan BS]

awa_admin or awa_manager can see all the records.

awa_agent can see records that they rejected

You can add it as menu for these roles.

how to create menu - https://docs.servicenow.com/bundle/rome-platform-user-interface/page/administer/navigation-and-ui/task/t_CreateAnApplicationMenu.html