Can we monitor rejected Chat in ServiceNow

Rajat Singhal1
Tera Contributor

‎03-09-2022 07:09 AM

Can we monitor rejected Chat in ServiceNow?

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5 REPLIES 5

Muralidharan BS
Mega Sage
Mega Sage

‎03-09-2022 07:16 AM

Yes you can monitor here - awa_work_item_rejection

 find_real_file.png

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Rajat Singhal1
Tera Contributor
In response to Muralidharan BS

‎03-09-2022 07:23 AM

Apart from admin who can view this table?

 

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Rajat Singhal1
Tera Contributor
In response to Rajat Singhal1

‎03-09-2022 07:28 AM

OOTB there is no Module available for it

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Muralidharan BS
Mega Sage
Mega Sage
In response to Rajat Singhal1

‎03-09-2022 07:33 AM

awa_admin or awa_manager can see all the records.

awa_agent can see records that they rejected

You can add it as menu for these roles.

how to create menu - https://docs.servicenow.com/bundle/rome-platform-user-interface/page/administer/navigation-and-ui/task/t_CreateAnApplicationMenu.html