Hi ServiceNow Community,I recently worked on a feature that I’m excited to share with you all! One of the common requests from users is the ability to download record details in PDF format directly from the portal for their reference. To address this...
Hello, this is my first question. Please tell me below. I want to use customer service portal, and I got free instance. How to display notification menu in header in customer service portal? In my instance, there are Knowledge, Get Help, Support, Tou...
We have written data precedence rule to control the update but still updating lower priority data source if field is empty. what am i missing?
Hi all,Is there any special role/configuration that we need to set up to allow users edit tags on lists used in workspace?We are using tags as a column for lists in workspace. The table we are using is extended from case, and we are not using custom ...
creating testing list item1item2item3item4 different list itemitemitemitem
Hi Snow Community, Im trying to have a PUBLIC survey that also gathers the Case ticket number and Contact information without asking to login,This Public Survey will be triggered 100% of the times when a Case ticket is Resolved,I already have the Ema...
i want to integrate with service now with SolarWinds Please help me
Hi All, I have incident management teams working in 3 shifts:00:30 to 08:30 UTC08:30 to 16:30 UTC16:30 to 00:30 UTCHow can i create a report to track the number of tickets handled by each shift?
Hello Everyone, I am facing this issue from last few days.Could you please have a look and provide me the better solution for this. Issue: When user change the need attention field that time system puts his comment as "action status needs attention ...
How can we solve this.. I am getting so much confusion on this. When a record is created from another record, update the description of the new record with existing description + this record has been created with the Incident number.
I have created 3 work item sort orders I want to sort cases in inbox based on due date (future date derived from SLA breach time)I want the expiring due dates (i.e near date time to be on top of the queue)For example,if a case (001) having due date o...
HelloI have tried work item sort order of ascending for due date field in workspace but that doesn't work.How to sort these inbox cards on load based on due date?
Is it possible to stop auto dismissal of error message which come on portal or increase the stay timing.
send notification when assigned is not updated the incident form before 18:00PM.
I can't find the contextualTableConfigMapping_main on the UX Page Properties list (sys_ux_page_property.list).Please, how can I activate it or make it visible?I'm using a Xanadu release.
