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Enhance User Experience with Automated PDF Downloads in ServiceNow!

Hi ServiceNow Community,I recently worked on a feature that I’m excited to share with you all! One of the common requests from users is the ability to download record details in PDF format directly from the portal for their reference. To address this...

ajay98 by Tera Contributor
  • 647 Views
  • 1 replies
  • 1 helpfuls

How to display notification menu in customer service portal?

Hello, this is my first question. Please tell me below. I want to use customer service portal, and I got free instance. How to display notification menu in header in customer service portal? In my instance, there are Knowledge, Get Help, Support, Tou...

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Coro3 by Kilo Contributor
  • 3001 Views
  • 4 replies
  • 1 helpfuls

Resolved! data precedence rule not working properly

We have written data precedence rule to control the update but still updating lower priority data source if field is empty. what am i missing? 

MK-p by Tera Contributor
  • 479 Views
  • 1 replies
  • 1 helpfuls

How to edit tags using workspace lists?

Hi all,Is there any special role/configuration that we need to set up to allow users edit tags on lists used in workspace?We are using tags as a column for lists in workspace. The table we are using is extended from case, and we are not using custom ...

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Fer Ortiz by Tera Contributor
  • 856 Views
  • 3 replies
  • 1 helpfuls

Create incident reports

Hi All, I have incident management teams working in 3 shifts:00:30 to 08:30 UTC08:30 to 16:30 UTC16:30 to 00:30 UTCHow can i create a report to track the number of tickets handled by each shift?

pavanb00 by Tera Contributor
  • 936 Views
  • 7 replies
  • 0 helpfuls

Resolved! update the description of the new record with existing

How can we solve this.. I am getting  so much confusion on this. When a record is created from another record, update the description of the new record with existing description + this record has been created with the Incident number.  

purnendutiw by Tera Contributor
  • 924 Views
  • 8 replies
  • 1 helpfuls

How to sort inbox work items?

HelloI have tried work item sort order of ascending for due date field in workspace but that doesn't work.How to sort these inbox cards on load based on due date? 

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rubesh_u by Tera Expert
  • 558 Views
  • 4 replies
  • 0 helpfuls

Resolved! error messages on portal

Is it possible to stop auto dismissal of error message which come on portal or increase the stay timing. 

Prakash_S by Tera Contributor
  • 586 Views
  • 2 replies
  • 1 helpfuls