Forum Posts
Resolved! Please tell me how to import the e-mail to the kb_knowledge.list
I want to use the vast amount of past emails as knowledge articles. As a possible method: 1. Import emails into kb_knowledge.xlsx using VBA. 2. Import kb_knowledge.xlsx into kb_knowledge.list. I think the VBA's code will be very difficult.If you have...
Workspace Form Layout for Order and Order Line forms are showing as Label
Workspace Form Layout for Order and Order Line forms are showing as LabelHi Everyone While changing the form layour of Order and Order Line Item tables, we have identified that Workspace view is showing four sections "Label" and we are not able to mo...
Country field
Hi Team,Can anyone help me country name is Korea, Republic of. but it is splitting up into choices.one is Korea and other is Republic of. What could be the reason.
Close a modal of workspace using UI action
Hi Everyone, I have a the below requirement. I created a custom table and placed the same in the workspace and created a button on the workspace which will create a new record in that particular table.On click of add application, it opens a modal dia...
Make Needs attention true if follow up date is reached
Hello all, The requirement is to make "Needs Attention = true" in my case - if the Follow up date is reached. I have tried via the BR approach, but somehow the logic is wrong. Any help for this would be really helpful. Regards,Sreesh Surendran
how to create reports with percentage in servicenow
how to create reports with percentage in ServiceNow.
Remove the logo from the 'Change Password' screen
HiI want to remove the ServiceNow logo from the 'Change Password' screen.If there are specific steps, that would be great
Resolved! I can't edit State field on Edit Items when trying to bulk-edited on Workspace
Hi,I'm attempting to bulk edit the state field in the CSM workspace. I have admin access, but I can't edit it. I attempted to create an ACL for list_edit, but that too did not work. Can somebody assist me with what is missing on my end?Thanks,JRY
Amazon connect integration
Hi I have successfully completed the setup of the Amazon Connect integration with ServiceNow. I would like to know what the next steps are after the setup is complete.Any guidance, resources, or step-by-step processes will be greatly appreciated. Tha...
Is there a way to hide the banner text
I want to hide the text in the red frame of the image.If anyone knows how to do this, please let me know.please help me,,,thank you
Show Outages and CIs in Portal Data List Widget on CSM
Hello everyone,We would like to provide our customers with an overview in our customer portal where they can see which CIs and services are currently undergoing maintenance. We would like to use the Data Portal List Widget for this.We have already in...
Client script
I have a catalog item having 3 variables all are lookup selectbox and having refference for all 3 variable as cmdb_ci_server in which owner and os field is read only. If I select owner name it should populate me both Owner and OS . When I try my clie...
Problem Ui actions not displaying in csm/ fsm workspace while creating problem for case
Please have a look once. I am trying to create a problem for case , but the state ui actions are not displaying while creating problem.Could you please help me with it as soon as possible.
OOTB ITSM VA topics are not displaying for external users on CSM portal
How do I make ITSM topics (such as Email Issues) visible to external CSM contacts on the CSM portal? Publish makes them visible on ESC and SP to internal users but they are not available on CSM portal.
