Resolved! Where is the relationship between skill and skill_category stored?
I would like to search for skills (cmn_skill) that are included in a skill category (cmn_skill_category).In which table is the relationship between these two tables stored?
Forum Posts
virtual agent dashboard
Following the XANADU upgrade, i Can't see the virtual agent dashboard with Service Now we have previously leveraged for reporting purposes. The dashboard offers guidance on how many chats were initiated, topics completed, closed by the system or clos...
In one form have glide list type field of reference user table and i want fetch this data in scripte
In one form have glide list type field of reference user table and i want fetch this data in scripted approval in flow designer.
Knowledge base
There is a knowledge artile it is opening in th KB_knowledge bot not opening in the Global search.
How can I hide/Desactivate "Dynamic Translation Support Topic" in topics of virtual agent?
Hi!I want to hide that option, but it doesn't appear in the designer and if I look for it in the sys_cs_topic table, I can't disable it because of a read-only protection policy.
Resolved! Unable to see field "updated on" when merged multiple tables in database view
I have merged 7 tables and created one database table and i observed that we can not see all the fields from all the table in the database view, for ex i wanted to add field "Updated on" from time_card table. but in Geyer icon in list view its not vi...
Passing an Attachment to through REST API to 3rd Party App from SN : Not working
Hello Geeks, I have built an outbound integration in Customer Service App to create a case record in Third Party Application (ServiceDeskPlus by Manage Engine) through REST API. I need to send an attachment to the newly created record in SDP and I ha...
SLA is at 75% Notificaton - can it be configured to not fire if the case has been updated?
If we assign a case to someone and that person has not touched the case by the 75% mark, I would like to send out a notification. However, if the user has updated the case, I don't want the notification to go out. Is this possible?
UI Builder does not working
Hello!I'm trying to modify a page variant of the SOW in UI Builder, the latest version with Vancouver, but the page is completely blank: Also, I tried to disable some variants, but I can still see these pages on Service Operations Workspace.Can anyon...
Resolved! Advanced Reference Qualifier for variable in Record Producer (Report Incident)
Hi All I have two variables in Recor Producer:'Affected user' with reference to sys_user tableand 'Configuration item' with refernce to 'cmdb_ci' table and mapped to 'Configuration item' in incident form.Base on user from Affected user I want to show...
The search functionality and behavior of Knowledge Articles menu in Agent Assist
Can you help me understand how the Knowledge Articles in Agent Assist work when searching for relevant information? Specifically, does it search through all published knowledge articles to find data matching the input?For example, when I search for “...
Resolved! Global Search in Next Experience
Looks like we can only search by text for active change requests using the global search field. Any idea how to open this search up to find the closed records?
Resolved! In SOW view, am getting the different field behavior .
Hi Team, I have created one new field with the name Additional Info on the incident table with Type Name-Value Pairs.I have added that field in both Native and SOW view of Incident formQuery :1. In Native view , i can see the field behavior like bel...
Widgets on the supplier portal are not accessible for users with sn_slm.contact role.
We're recently started with Supplier Collaboration Portal and facing challenges that seems unusual. After installing all the required plugins to set up supplier portal we tried to followed the steps as per documentation to enable portal for users and...
How to enable the List view report in IT agent dashboard
How to enable the List view report in IT agent dashboard|I have added Incident list report to dashboardbut its not displaying data in dashboard when we click on view all then the report is working as expected Thanks
