How can I restrict language picker selection to one domain and visible to another domains
Hi Team, How can I restrict language picker selection to one of the domain and visible to another domains for both portal and backend
Forum Posts
workspace
Hi Folks,my requirement is show up the number of open tasks in the navigation panel in the workspace.eg: my playbook is having four stages and each stage having some number of tasks need to perform, I want to show the how many number of tasks still o...
Enhance User Experience with Automated PDF Downloads in ServiceNow!
Hi ServiceNow Community,I recently worked on a feature that I’m excited to share with you all! One of the common requests from users is the ability to download record details in PDF format directly from the portal for their reference. To address this...
How to display notification menu in customer service portal?
Hello, this is my first question. Please tell me below. I want to use customer service portal, and I got free instance. How to display notification menu in header in customer service portal? In my instance, there are Knowledge, Get Help, Support, Tou...
Resolved! data precedence rule not working properly
We have written data precedence rule to control the update but still updating lower priority data source if field is empty. what am i missing?
How to edit tags using workspace lists?
Hi all,Is there any special role/configuration that we need to set up to allow users edit tags on lists used in workspace?We are using tags as a column for lists in workspace. The table we are using is extended from case, and we are not using custom ...
testing list
creating testing list item1item2item3item4 different list itemitemitemitem
Public Survey with available Case record number and contact in Assessment record
Hi Snow Community, Im trying to have a PUBLIC survey that also gathers the Case ticket number and Contact information without asking to login,This Public Survey will be triggered 100% of the times when a Case ticket is Resolved,I already have the Ema...
for demo how to download or install solarwind inigartion app from serivce now .
i want to integrate with service now with SolarWinds Please help me
Create incident reports
Hi All, I have incident management teams working in 3 shifts:00:30 to 08:30 UTC08:30 to 16:30 UTC16:30 to 00:30 UTCHow can i create a report to track the number of tickets handled by each shift?
Activity stream Showing the Different name instead of system when need attention updated by user
Hello Everyone, I am facing this issue from last few days.Could you please have a look and provide me the better solution for this. Issue: When user change the need attention field that time system puts his comment as "action status needs attention ...
Resolved! update the description of the new record with existing
How can we solve this.. I am getting so much confusion on this. When a record is created from another record, update the description of the new record with existing description + this record has been created with the Incident number.
Work item sort order sometimes working and sometimes not working (unexpected behaviour)
I have created 3 work item sort orders I want to sort cases in inbox based on due date (future date derived from SLA breach time)I want the expiring due dates (i.e near date time to be on top of the queue)For example,if a case (001) having due date o...
How to sort inbox work items?
HelloI have tried work item sort order of ascending for due date field in workspace but that doesn't work.How to sort these inbox cards on load based on due date?
Resolved! error messages on portal
Is it possible to stop auto dismissal of error message which come on portal or increase the stay timing.
