I created a state in the sn_customerservice_case table with the label: "closed - lost" and with value 11 and when selecting this case it does not have the closed behavior. How do I insert this value in the script that closes the records?
I have a requirement to set the dropdown field value on the case based on the variable value select on the form via flow designerVariable on the form is of multiplechoice type:eg: if user selects 1st option from the form the field value on the case ...
Hello ServiceNow Community,I am currently managing a CRM system and looking to integrate it with our Customer Success Management (CSM) platform to facilitate seamless sharing of customer data. Our goal is to enhance customer interactions by leveragin...
How can we call script include from Business rule.Please providee syntax for that
Hi , I have tried enabling email visibility always for Compose section for Change request workspace view, CSM workspace default page , but there are some read-only policy So then I have created a copy of it then customised and activated that page but...
Hello, We are looking to start with Customer Onboarding in CSM and we found out about CSM Case types.There is an OOB Onboarding Case type that we are interested to implement.Documentation Link:https://www.servicenow.com/docs/bundle/washingtondc-custo...
Hi All, I am working on the Recommended Actions in CSM workspace. But Search bar and Select source are not showing for non admins. Anyone have any idea how this be visible for non admins users. Thanks in Advance
Where do customer's get the security code for first time registration on the csm portal?Trying to figure out where the registration code is generated or how customer's will be able to receive these in order to register on the customer service portal....
I am trying to see if there is a way to recreate this Excel report onto a ServiceNow dashboard. The requirement is that it groups by assigned to and classification as well as show the users average vs team average for a 3 month period.I am able to cr...
Hello, I was wondering if someone can tell me the use of these two client script and a screenshot of them in action.After Upgrading to Washington DC we got them preinstalled along with CSMAIDisplayAjax.I'm unable to get a predicted result from them a...
Hi Team,where i can see the OOB, configuration for feedback creation under Knowledge base article based on ratings any BR ,OOB?Regards,Abhilasha G T
Choosing the best keyboard and mouse depends on your needs, whether for gaming, work, or general use. A high-quality keyboard enhances comfort and efficiency, while a precise mouse improves navigation and responsiveness.For gaming, mechanical keyboar...
Guys - We have a requirement to create custom UI action in CSM configurable workspace list view to redirect agents to create a record via record producer . We have tried creating UI action on workspace view but that is not visible on list view. Pleas...
Hi Team, We have created 2 blank email templates with the body which contains the logo/signature.One is created on Case form and another on Order Task form. The one for Case form is working fine. That is When we open any case record and click on emai...
Hi All,I had an Assignment and required some help with code here .Task:Create a Workflow to get manager approval when incident got created and Add Runscript to Update Incident notes based on Approval statevar incGR =new GlideRecord('incident');incGR...
