Can we monitor rejected Chat in ServiceNow

[Rajat Singhal1]

Can we monitor rejected Chat in ServiceNow?

[Community Alums]

Maybe you want to Navigate to System Definition>Tables >Look for  com.glide.cs.idle_chat_reminder_message in "Name".

like this :

Provided that you have right roles mentioned by Murali.

Mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep