When we create an outage, we can see outage details in current status widget on serviceportal. Same way, i want to display the outage information on customer service portal for the customers to communicate the outages to customers. Also, i need to display the outage fields like Configuration item, number etc.. in the widget when user click on more information..
Outage record
Service Portal
If anyone knows how to achieve this in customer service portal (https://<instane_name>.service-now.com/csm), please help me.
Regards,
Pavan B V
Hi @Pavan B V1 ,
You can add the Widget to your CSM Portal, following this steps:
1. Navigate to Service Portal > Service Portal Configuration
2. Designer
3. Select csm_index page
4. Search for the "Current Status" widget in the menu on the right side
5.Drag and drop the widget in the desired position on your page
For example:
6. Hoover over the widget that you just added, click on the pencil icon on the top right 
7. Make the following selections:
8. To make this functionality available for your contacts be sure that the "Current Status" widget is public and also the pages " services_status" and "service_status" are public ( to verify this navigate to Service Portal > Widgets > Current Status : Public check box is checked, Service Portal > Pages > service_status: Public check box is checked,Service Portal > Pages >services_status: Public check box is checked))
Note: In the step 7 when you selected "Show outage details" the OOTB widget will show the following informations if in the form: Begin - Type - Details - Configuration Item . My recommendation is to do not customise the OOTB widgets unless is very necessary ,although if you'd like to display more informations like the outage number you can clone the OOTB widget and make the modifications.
If that helps please mark my answer as correct / helpful!
And if further help is needed please let me know
Cheers
 
