The requirement is to navigate the logged in user to different pages in Configurable Workspace based on the roles the logged-in user has. Thanks,Sreesh SurendranServiceNow Developer.CSM & Integrations.
we have a situation where we want our vendor to use our ServiceNow instance to work on tickets assigned to them. However, we need to restrict their access so they can only see the tickets assigned to them and not have access to other modules or incid...
Hi Team, I need "Cancel" button on the incident form with below details. 1. Cancel Reason with choices: Duplicate, Open In Error2. Cancel Reason: String type 1. Once click the submit button, need to set values in "Resolution Code" and Resolution Not...
I am new using recommended actions and I have been asked to create the following. My company has defined so many application services and in order to help agents solve incidents, they want to show via a recommended action depending on the application...
Hi All, I have an interesting scenario and was puzzled to see no straight answer , We are enabling case management for our customer who support client around the global but handled by support group from each region only like, 1.North America , 3 supp...
Hello everyone,Is there a way to delete alerts in bulk without having to go into each alert and click the delete button? Thanks in advance.
OOB Reject button is not working in Dev but in the test, it is working. we have compared the UI action, UI policy, and client script it is the same in both dev and test.
Hi All, I'm currently using Utah release and I'm currently going through Financial Service Operations course. I wanted to do the lab of deposit operations . Since I don't have the lab instance I'm doing it on my PDI. I installed Financial Services Op...
Hi, I want to set opportunity summary as the default search option on the list. How this can be done? Regards,Shoheb
I am curious if there is OOB functionality or if someone has done something custom to account for this. An external organization (Account) might have sales@company.com used by Bob and Susie. Sometimes Bob might email support (running CSM) to create a...
Hi Team, We have "Reschedule Change" button on the change form. once user fill the details and click the "yes" button need to trigger the workflow. I have written code but its not working. HTML:<?xml version="1.0" encoding="utf-8" ?><j:jelly trim="f...
I have an issue in transformation. There are 2 fields in excel - Sales Renewal Criteria for A4 Commercial Printing track, Sales Renewal Criteria for A3 Commercial Printing track. So when we load the sheet its creating only one field with the backend ...
When we set up ServiceNow, using ITSM, we created portal forms that create tasks on their own custom tables (extended from the service task table) instead of using out of the box requests. There is now an ask to have them all create cases instead wit...
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