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How to fetch latest approved case record into reference field?

Hi All,Actually we have two case tables (plan and build), on the plan case form , we have reference field called "trigger case" which is refers to Build case table, so now in that reference field I need to set the latest approved build case record , ...

Deepika61 by Tera Contributor
  • 281 Views
  • 2 replies
  • 0 helpfuls

ServiceNow Response time/ Loading Page Slow for only one user

Hi All, We have one user, when she opens ServiceNow starting from the Instance load itself, the response time to load the page is too much. Normal User -> Response time to load instance/welcome page : 03249 ms.This particular user ->  Response time t...

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Community Alums by Community Alums  
  • 4995 Views
  • 8 replies
  • 3 helpfuls

Resolved! Reschedule button on change record

Hi Team, We have one requirement, need to create "Reschedule button" on the change record Once user click the "reschedule button" dialog box appear. Dialog box displays Reason for change, rescheduled start date and rescheduled end date fields need to...

maheshch18 by Tera Contributor
  • 690 Views
  • 1 replies
  • 0 helpfuls

granting role automatoically

Group manager and Secondary Owner of all CIM groups would be granted this role automatically. Whenever a new CIM group is created, the manager and secondary owner should be added to this group automatically.  can pls someone provide me the solution 

Deepanshi1 by Mega Guru
  • 181 Views
  • 1 replies
  • 0 helpfuls

Replace "Drag and Drop" method with simple Arrow method

NEED URGENT HELP: I am working on Service Portal widget.There we created two columns from customer table.Currently it is working as Drag and drop option from one column to another like attached Screenshot.   But my requirement is remove the Drag meth...

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Sohini Kar by Tera Expert
  • 385 Views
  • 2 replies
  • 0 helpfuls

How to deal with multiple locations?

Hello,We are in the process to move to a new campus. All departments will be located in 3 buildings. I want to clean up the Locations table to accommodate for this situation, but I need some help in understanding what would be the best practices to f...