Hi, Please help me with this: In Customer Service Portal the customer must be able to give a star rating for the user once the task has been completed. Also the star rating must have a average calculation as different customers will give different st...
Hi actually i have issue with CSM portal where i need to make custome fields visible to the user when a user clicks on view my cases but the thing is i configured ticket configuration to make all those custome fields availble from case record when ...
Hi actually i have issue with CSM portal where i need to make custome fields visible to the user when a user clicks on view my cases but the thing is i configured ticket configuration to make all those custome fields availble from case record when ...
I am trying to configure OAuth authentication for Docebo using ServiceNow. I am using OpenID connect for the authentication for that I need issuer URL and metadata URL but not able to find any useful API's related to it. Could you please let us know ...
Hi SN Experts!I am creating state flows for a project in CSM.I have defined some field controls using in each state flow to have the mandatory logic in place.The problem is When going from one state to another using UI Action (automatically created u...
Hello Alli am trying to create a business rule, onbefore, with conditionuser type is student. I thought under actions i could have selected something like ''create a new record'' but i can't, and from reading online it seems i can only do it via scri...
I have requirement to modify the search context for the Agent assist for Incident table. I was able to successfully configure the Agent Assist in Configurable workspace. Now I need to modify the search context like need to remove Open Changes from th...
Hello,Some weeks ago, we had GlideFast techs create us some new case types before they left. We are having a couple issues with them, the first being that new additional comments are not visible in any view other than in the CSM workspace. You can cr...
Hi team,We need to create UI action called the Reschedule button in the change request. Like below: Once the user clicks the yes button, needs to send the approvals to the change managers group. The change manager approved and needs to update the da...
Hi, I'm trying to create a service model based on CSDM. I have created a business service, attached a few different service offerings to this business service and then linked different accounts to the service offerings using the "subscribed by comp...
I've been looking for a way to get the state change to show up in the csm for customers similar to how its shown in the workspace or platform view for fullfillers. Something like this image, but just the state. I have been looking but I couldn't fin...
Hi. When a character is entered in a variable in the service portal, I want to display the related knowledge. I used AI search to find an article on how to make it appear, but it didn't work.Is there any better way? Thank you. Articles found ↓AI検索を問い...
How to use Predictive Intelligence for case management
Hi @Sohail Khilji , In workspace, there is a field which contains five dropdown values, when I select 1st value, then it should show the UI action button. If the user select 2nd value. then it shouldn't show the UI action button.How to execute this f...