Can you use Universal Request with Case Management?

e_wilber
Tera Guru

‎04-12-2022 09:52 AM

All of the example tasks it mentions for UR are internal facing requests, HR, etc.

Can Universal Request be used by external customers as part of Customer Management?

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4 REPLIES 4

Community Alums
Not applicable

‎04-12-2022 10:56 PM

Hi @e.wilber ,

Unfortunately, UR is only for Internal Employees not for external users.

Mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep

Community Alums
Not applicable
In response to Community Alums

‎07-16-2022 09:28 PM

Hi @e.wilber ,

Glad to see my answer helped you, Kindly mark the answer as Correct & Helpful both such that others can get help.

Thanks,
Sandeep

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Jacques Clement
Kilo Sage
Kilo Sage

‎07-13-2022 12:24 AM

Thanks Sandeep - I must say I had the exact same question. Would you say this is because of technical limitations, or because there is no practical use case to support a combination of UR and Case (I'm leaning towards the latter).

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Community Alums
Not applicable
In response to Jacques Clement

‎07-16-2022 09:28 PM

Hi @Jacques Clement ,

I won't say that you have technical limitations as such but practically it's not going with process point of view and no such use cases exist as of now.

Thanks,

Sandeep