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Resolved! How to read values of a field with seconds,minutes and hours

Hi Team, I have created a metric definition for a custom field NextAction in servicenow.   For a Case number it can have multiple records. If you see the below screenshot with Column Duration.I want to extract sum of values , which have different uni...

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Community Alums by Community Alums  
  • 530 Views
  • 2 replies
  • 1 helpfuls

Configure tab to show number of records

In our workspace, we have a tab Responsibilities contact, this is fully configured using UI builder., We added a list component for this tab and used data binding and we get the contact and account from the case record and fetch the relevant Responsi...

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Pranavi13 by Tera Contributor
  • 831 Views
  • 2 replies
  • 1 helpfuls

Resolved! Difference between Proxy Contact and Contributor User in CSM

We have implemented CSM in our company which is used by internal employees and external vendors to create cases. Internal employees use Service Portal to create cases and external vendor uses email channel to create cases. External vendors doesn't ha...

Ashish1 by Tera Contributor
  • 1478 Views
  • 3 replies
  • 1 helpfuls

How to make one variable readonly after task is closed

Hi Team, for making sc_task variables readonly, I have written a UI Policy applies on catalog task and below is my script.   Now I have another variable on task form which is mandatory, after saving the record variable is automatically changing to re...

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Gopal14 by Tera Contributor
  • 960 Views
  • 4 replies
  • 0 helpfuls