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Custom Field is not visible in form layout

I have created a custom field with name "ABC"  on Controls Objective table which is a parent table. Now, I wanted that field to be visible on Control Table as well which is a child table. I tried to pull out the field from Control table form layout, ...

New Task Creation when INC is in Resolved State

I saw a behaviors where in i was able to create a new task when the Ticket state was Resolved. Is this an OOB feature? Or is it a bug in our application which recently got rolled off in Production. Please comment along with any reference from Service...

tanveer by Tera Contributor
  • 363 Views
  • 1 replies
  • 0 helpfuls

populating task details on survey form

i have created a survey which will trigger when the incident or request will be moved to resolved state . my requirement is to populate the incident or  request details to which the user is giving the survey on the survey  form itself  how can i achi...

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Rights of Roles in ACLs, UI Actions, ...

Is it possible to see which rights a role has in ACLs, UI actions, lists or in forms? I have found the Access Analyzer, but that would not be enough for us.  

ozgurD by Tera Contributor
  • 355 Views
  • 2 replies
  • 0 helpfuls

Servicenow LIve Chat Lag When Typing

We recently switched over to agent chat in the Service Operations Workspace, but when we chat with customers there is a delay or lag when we type. We believe it may be the auto complete feature. Is there a way to disable the autocomplete feature? Has...

issue with flow designer

I have created a flow designer. Trigger condition is when a case is created then it goes to if condition and check whether channel is web/chat/virtual agent. If yes then we will creating a case task. . its not working when i create a case from any of...

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NiloferS by Tera Contributor
  • 495 Views
  • 1 replies
  • 0 helpfuls