HI Team, There is a requirement wherein if a customer replies to an email that should update the case. He is an external customer means his name is not there in contact table nor user table. Can he update the case. I mean is it possible and what appr...
Once per month a report is scheduled, but we get 7 times the outlook messages containing the same report.I have admin right and I try to find the root cause of this problem, basically I want delete let's say 6 of these outlooks messages. I think some...
Could someone tell me how to make "Resolution code" and "Resolution notes" of the Case form NOT mandatory?I checked the UI Policies, but could not find the policy for that rule. RegardsKrishna.
Hi all,I am facing an issue with the Assignment Group field. I have applied a reference qualifier to this field, and it is working correctly as per the configuration in both the Workspace and the Native UI.However, in the Workspace, when I try to cha...
Hello All, May I know if there is a way to allow specific domain to send email/ticket to servicenow (company instance). like example: allow (sample.com) domain to send an email and generate a ticket to servicenow for instance domain (ownservicenow.co...
I have the response templates configured in Agent Workspace contextual side panel that I am trying to configure in csm configurable workspace. Going to sys_ux_screen_type table I found the 'Response Template' UX screen collection. I have added a UX A...
Greetings All, Consider a scenario, where a project record has a 2 project task and a resource plan associated to it.When a Time card is submitted against a project task, the resource plan defined on the parent project will get automatically added ...
Hello, we need to filter through an interactive filter or another option that allows us to filter on a list of "metrics" referring to Assigned to of "incident" records. In the list of the metric there is a field "Value",How can we apply a filter on t...
Hi,I have a customized button to export pdf of case. The Submitted value part is coming blank and all the activity section like field changed are not coming.
I want to create the report like below on Request table Report should show the average days line (Target SLA) And on Y-axis days count should come instead of count Is it posssible?
Hi All, I have a requirement to create tab on standard ticket page and that should show resolution code and resolution notes. I tried to create custom tab by using form widget but it was showing record number and related links. I just need a tab with...
Greetings All,I have requirement to set one of active contract as default at the time of case creation.In my case form I have field called contract, which is getting automatically filled by system with one of active contract.I just wanted to know how...
Hi all, within CSM Configurable Workspace we are missing the Email option under the 'Compose' section, and also missing 'Email Templates' from the contextual sidebar to the right (envelope icon). Having looked on a PDI this should be OOB but missing ...
