Case Form - Assigned to field is not showing any users

RT7
Kilo Contributor

Domain Separated Instance:

How to assign customer case records to Internal Users with 'sn_customerservice_agent' role.

When a customer A submits a case and when we select internal group as assignment group, the 'assigned to' field not showing any users.

group has like 9 users with 'sn_customerservice_agent' role.

find_real_file.png

 

 

5 REPLIES 5

In San Diego release the role is "itil"