Case Form - Assigned to field is not showing any users
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08-10-2019 05:47 PM
Domain Separated Instance:
How to assign customer case records to Internal Users with 'sn_customerservice_agent' role.
When a customer A submits a case and when we select internal group as assignment group, the 'assigned to' field not showing any users.
group has like 9 users with 'sn_customerservice_agent' role.
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Customer Service Management
5 REPLIES 5
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07-08-2022 08:30 AM
In San Diego release the role is "itil"