How to modify/hide content on form header in new record form
How can we hide the case number which is next to "Case" on form header while creating a new case?ThanksPravallika
Forum Posts
When exclude checkbox is set to true the task Ticket should NOT pull into the SLA Calculations.
Hello Team, We have a requirement where we need to exclude task SLA records from calculations when exclude checkbox is set to true. I'm new to SLA's and would need some guidance on achieving this. Thank you,HP
Resolved! SLA on Now Support
Are there any available tool to set up SLAs on Now Support? I am a service provider on a ServiceNow customer's instance and I would like to set up SLAs to track my response time to updates made by Now Support agents on Now Support cases.
Resolved! We are using community portal but I'm unable to understand the records of these tables,
We are using community portal but I'm unable to understand in which backend tables these questions, blogs, events are getting stored? can someone provide me the table names?
How to reload all the record of a table using script.
Is there any way we can reload all the record once because if I reload it then my on load script will update the field automatically but the issue is that I don't want to open all the records manually and then reload it.
Decision Trees access to Level agents in helpdesk
Hello, I have created a decision tree (Guided Decisions>Decision Trees) to help our service desk team CSM Module. So I am trying to ask the agents the follow the Decision trees for the troubleshooting. I have build the decision tree but no idea ho...
How to specify date and time range query in scripted rest api
Hello,How to specify and call start date and end dates queryparameter in scripted rest api.
UIB builder change not reflecting
Hi All,1.I have changed the UI Builder configuration in my PDI but its not reflecting the change. I have duplicate the page & made change for Transfer Case. Could you please assist ? 2. If we add some new field in the pop up window, is it recommend...
how can I update legacy(old) records from server side script.
Hi, I have a string-type field in a form that stores the names of all the empty fields within that form. The names of these empty fields are captured using on load client script. I am able to store empty fields data that are available in the form it ...
Non
.
Skills with Expire-date
Hi, I'm trying to manage the skills of our agents, but some skills are matched to a degree that has an expire-date.Is there an option so we set an expire-date to it? Kind Regards Bjorn
playbook use for native UI
Hello team,I was going through the playbook, I got a query does it use in the workspace only or we can use it on native UI or in a portal also??thanks in advance...!!!
Resolved! Can I create a Work Order from a RITM/SCTASK Record?
Hi Team, Is there a way I can create a Work Order by clicking on the title Bar of a RITM or SCTASK and then clicking on it as an option? It would be similar to how it is with a Problem record like in the screenshot.Also I would like to take some of t...
Resolved! SLA Reports - Linking task_sla and Case
I am trying to create a report that has a list of SLA's (task_sla) but as well data from the Case table (sn_customerservice_case). Has anyone managed to add Accounts (not company) and link this with the Task number?
Mid Server Issue
Hey Community! I have an issue in one of our clients in which we are working. Mid server status is up and everything is ok but when we try to update some data to test the integrations behind we find the following error: "Cannot invoke "java.util.Map....
