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Adding font to New Email Draft tab in Workspace

Hi all, I am wanting to add Century Gothic=century gothic,sans-serif to the dropdown menu in the New Email Draft tab in our base agent workspace: I have been able to add the font to the glide path (glide.ui.html.editor.v5.font.collection) for other a...

ajunge_0-1738035085109.png
ajunge by Tera Contributor
  • 667 Views
  • 2 replies
  • 0 helpfuls

calendar_duration not populating on the work order tasks

Hi! I am unable to populate the calendar_duration (Actual duration field) on the work order task which normally calculates a duration from the actual work start/end time. This is OOTB. I can see that the calculation uses SMDateValidation: // set the ...

Resolved! Need UI Action list view in workspace

I need to use UI Action at workspace(CSM/FSM Configurable Workspace) in list view but it is not showing it there.  What should I do

BhupeshK by Tera Contributor
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  • 1 replies
  • 1 helpfuls

How to make Complaint Case Read only after Close

Hello, Use Case : User should not be able to edit Complaint Case once it is closedSolution : If we create table level ACL on Complaint Case table, fields which are inherited from parent table (case) are still editable. So to avoid that we need to cre...