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Resolved! Consumer vs Consumer User - Avoiding Registration

As the title says: I'm trying to figure out how to circumvent Consumers needing to 'register' for the CSM portal. By what I've read, the difference between the Consumers and Consumer Users is primarily 'registered' or 'not'. I'm attempting to avoid r...

Chris Roser by Giga Contributor
  • 4777 Views
  • 4 replies
  • 12 helpfuls

Create a Case First Response SLA for all HR Case

Hello,  I need to create an SLA that starts when an HR case is created and ends when the case agent posts the first comment on the case. Can somebody help me please! 

edupaz by Tera Contributor
  • 572 Views
  • 3 replies
  • 0 helpfuls

Reports

I'm looking for a way to grab the "route" incidents have taken. This would be highlighting every time that an incident touches an assignment group, not just where it starts and ends but everything in between also.  for example there is 10 assignment ...

Import MS Teams chat in Incident record

Hi, I configured MS Teams chat within the Incident record (in Service Operation Workspace). Everything works fine. But, I can not find the option to import MS Teams chat in incident record. How to configure this feature? Best regards Nenad

Converting Score Card chart to Pie Charts

Hello All, I am looking for some help on reports to show % of Met MTTA, MTTR and MTTI in Bar charts. Current Behavior: We are able to achieve the percentages as below. It is with respect to P1,P2,P3 and P4 priorities in each tab.For each priority, we...

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Few catalog item should be hidden for netherland user

Hello We have requirement where few catalog item should be hidden for Netherlands user, so I have created one user criteria and wrote a script which is below it worked at that time but next day when I impersonate the same person who belong to Netherl...

Reports

I'm looking for a way to grab the "route" incidents have taken. This would be highlighting every time that an incident touches an assignment group, not just where it starts and ends but everything in between also. for example 10 assignment group At t...

Tickets are generating but email notifications are not receiving

Hi ,Greetings!!Experiencing an issue where one user not receiving email notifications for tickets generated from specific table,despite successful ticket creation,user able to receive emails for records from other tables and  all group  are receiving...

Anu2013 by Tera Contributor
  • 867 Views
  • 4 replies
  • 1 helpfuls

How to fetch Description field with value in Inbound action from email body

 How to fetch below value from the HTML in inbound action: Description: This is the description field for the incident Note: I am able to read the values of other fields except the above one. How to fetch <html> <head> <meta http-equiv="Content-T...

Community Alums by Community Alums  
  • 333 Views
  • 1 replies
  • 0 helpfuls