I want how avoid the duplication attachment from parent case to child case. Scenario: The attachment file from the parent case is came and attached to the child case during creation of new child case (After saving) and later if we update anything i...
I have a requirement where ,1.)when a catalog task is closed the case associated with request should automatically closed.2.) When a comment is added in case corresponding comment should flow to catalog task3.) when case is closed corresponding catal...
I have a requirement where ,1.)when a catalog task is closed the case associated with request should automatically closed.2.) When a comment is added in case corresponding comment should flow to catalog task3.) when case is closed corresponding catal...
Hello everyone, I want hide some catalog items on the bases of user preferred language. For example If few user select Dutch language or Nederland in language dropdown under profile then few catalog item should not visible to them
In Chat assignment rule when assign by field changed to "Last assigned" it should assign the work items to the agent who has gone longest time without assigned work according to ServiceNow docs. But the behavior observed is if Agent A and Agent B ar...
The requirement:My organization has a public Service Portal in which both users and external can submit form. If the user is not logged in and submits the form, they want to Implement reCAPTCHA on these public portal forms.On my PDI I have successful...
Hi All,I am working on CSM. Need to know the use cases when to use Contracts vs Service Contracts.Please explain.Thanks in advance!
Like the head, I would like know the difference between Community VS Forum VS customer portal.Text doesn't have any explanation about it and I feel confused. Could somebody help me about this question?Thank you.
Hi All, Need a help on routing to outlook, when we click on gmail (highligheted below) it should route to outlook how can we acheive this. please help
Hello everyone! Does work notes can be updated automatically after the state flow transition? [The state flow adds these work notes to the Work notes field of any task making this transition.]https://docs.servicenow.com/bundle/xanadu-servicenow-platf...
Hi community,I have a requirement for ATF. It is a scoped application backend developed workflow. Requirements include multiple records should move to one bucket or table to another and whenever update field value as ' Yes' it should move to next buc...
I need to restrict certain dates from being picked when selecting a date on the service portal. example would be selecting delivery dates but only allowing dates to be picked that are not full
We have several surveys going around our company for different things , (change requests, new hires, incidents) what is the best way to lock down the survey to only have certain people view the results. Do i need to remove survey_reader role from ev...
Hi all, Can anyone please help on the below question In calendar how to change the timings for "work day" in dispatcher workspace
I have a notification that gets sent to 2 users in the accounting team the attachment is a txt file and when the try open it the get directed to ServiceNow and told they don't have access. They just need to be able to click it and download it to thei...
