Hello, We are using Agent Workspace and have noticed that whenever we load the home page, the title bar and the home tab display a record number. However, the record number seems to be associated with a different table and not the new application we ...
if all case of an account have been escalated then respective account should get auto escalate
I am trying to use OOTB Closed Complete UI action in CSM configurable workspace. The UI action script is calling a UI page: ------------------------UI ACTION OOTB SCRIPT-----------------------------------------function openFollowOnPopUp(){ var di...
I am looking for data model for CSM and Case Management. Can anyone share the link or point to correct document. Can't find the same in NowCreate also. Thanks in Advance
We recently upgraded our instance from Vancouver to DC and now application manager most of the time will not load (just blank with the servicenow banner), or it gives the error message: TypeError: Cannot find function hasOwnProperty in object com.gli...
Hi,We have the Washington version.Currently, we use the knowledge bases in which we deposit an article in French and an article in English so that all our customers can see the articles regardless of the chosen language. However, this has the consequ...
Hi I'm totally new to SN, there is no knowledge in our company about the tool and I'm the admin for it, but was not involved in the implementation... We are using SN as a ticketing system for our customers (Accounts).Some of our customers have multi...
Hello team, I am with a case that I had not dealt with before, it is requested to add the options to accept or reject the case once it enters the "resolved" state, that in the case states would be "closed" or "open", previously I had created an email...
Hi Everyone, I want to show start_date_time of type Schedule date/time from cmn_schedule_span table in CSM workspace, it shows is only supported in UI16 and earlier, it shows perfectly on native view, what is the work around for this. Many thanks
I want to receive email notifications when a customer uploads an attachment to a customer service case.How do I set this up?
Just realized I posted this in the wrong board....my apologies. If someone knows how to move it that would be appreciated. I completed all the courseware for the ServiceNow CSA (Certified System Administrator) exam but couldn’t schedule my exam until...
Hi,In the old reporting interface where simply right clicking a column of the report, will show a option to export to CSV, same feature is not available in performance Analytics Data Visualizations. I can export only Excel/PDF. Post upgrade to Washin...
Can someone give me a simple, logical explanation? I am a data scientist and receive research requests via Service Now. (I don't know why.) Some of these requests take months to complete. Someone closed a RITM accidentally by marking it "Closed Comp...
Hi all, The requirement is auto populate certain field values from linked Complaint Case into the Complaint task's description field. Also, want the field attribute to be in bold For example, Account: ServiceNowContact: Fred Luddy I have tried an aft...
Hi all,We have special handling notes setup on accounts to display as a popup.So when a user opens up a case for this account, it displays the popup for special handling note. My question is can we suppress this popup for specific roles?For ex: when ...
