Case Statistics

Nenad Berbatovi
Tera Contributor

Hello,

 

I have a simple report (Bar type), showing Average Business Elapsed Time by Priority. Grouped with Standard Deviation for Business Elapsed Time of resolved Cases.  So, this is the report with 2 data sets. 

 

Let's take the example for P4 priority. When I position my mouse on Standard Deviation I can see 50.98%

When I position my mouse on Average Business Elapsed Time bar, I can see 53.27%. 

 

I do not understand these numbers. 

 

If I'm looking on P4 as in my example, the max % for me could be 100%. And in my case I have more than that. how it's possible? What these % indicates ? 

 

Best regards,

 

Nenad

 

 

 

 

 

 

 

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