Came across an interesting challenge the other day and wanted to see if folks here know what I did incorrectly in setting this up.
In Vancouver (just for clarity).
I have at least one Case where it had an incident linked to it, as well as another Case.
In this instance, the Parent Case indicated it had not been updated in two weeks.
- The incident attached had been updated a few days ago.
- The case attached, had been closed two days after the Parent was opened, but emailed comments had been attached up to and including within the past week.
My question is, how do I get the Parent case to reflect the true last update date/times of any attached items into the Case history, as in my instance we would like to see these items updating the case which we are using as the primary.
Thoughts ?
