Catalog Client Script Hide / Add Choice on Variable

[Julia Howells]

Hi all,

I have a catalog client script that is checking if the logged in user has a certain type listed on the sys_user profile. 

My alert is firing and shows the correct answer, but it is not doing the next steps. 

I know my Script Include is working, or I wouldn't be getting the answer. Any ideas on how to get the req_type to show or hide 'add' when the sys_user type is not one of the choices?

function onLoad() {
		
    var ga = new GlideAjax("global.ClientUserUtils");
    ga.addParam('sysparm_name', 'getPrimaryAffiliate');
    ga.getXML(gaResponse);

	function gaResponse(response) {
		var answer = response.responseXML.documentElement.getAttribute("answer");
		alert('What is the type: ' + answer);
		if (answer == 'Choice 1' || answer == 'Choice 2' || answer =='Choice 3') {
        g_form.addOption('eq_type', 'add'); // this is not working
    } else {
        g_form.removeOption('req_type', 'add'); // this is not working

    }
}
}

[Allen Andreas · Accepted solution]

Hi,

Is the "answer" in string and it equates to one of those selections? Choice 1, Choice 2, or Choice 3?

You may want to use  typeof answer in your alert as well and see if it's string or not, if not, set it to string and then see how your script works?

When adding an option, you need three values:
g_form.addOption(<fieldName>, <choiceValue>, <choiceLabel>, <targetIndex>);

the last one, index, is technically optional.

For removing it's: g_form.removeOption(<fieldName>, <choiceValue>);

Documentation for more assistance: https://servicenowguru.com/scripting/client-scripts-scripting/removing-disabling-choice-list-options... 

[J_31]

I think there is  a typo in addoption - 'eq_type'

try this code:

function onLoad() {

var ga = new GlideAjax("global.ClientUserUtils");
ga.addParam('sysparm_name', 'getPrimaryAffiliate');
ga.getXML(gaResponse);

function gaResponse(response) {
var answer = response.responseXML.documentElement.getAttribute("answer");
alert('What is the type: ' + answer);
if (answer == 'Choice 1' || answer == 'Choice 2' || answer =='Choice 3') {
g_form.addOption('req_type', 'Choice 4'); // add the option with value 'Choice 4'
g_form.removeOption('req_type', 'add'); // remove the option with value 'add'
} else {
g_form.addOption('req_type', 'add'); // add the option with value 'add'
g_form.removeOption('req_type', 'Choice 4'); // remove the option with value 'Choice 4'
}
}
}