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calculate duration on the past 3 years cases

Hi all, I am writing a fix script to Calulate Duration on the past 3 years case records.Duration should calculate the difference between the opened date and resolved date. This script does not seems to be working and cant see any errors thrown.Can an...

Kanika4 by Tera Contributor
  • 337 Views
  • 1 replies
  • 1 helpfuls

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Sean Tayo by Tera Contributor
  • 323 Views
  • 3 replies
  • 0 helpfuls

Resolved! Script to create a new record from a business rule

Hello Alli am trying to create a business rule, onbefore, with conditionuser type is student. I thought under actions i could have selected something like ''create a new record'' but i can't, and from reading online it seems i can only do it via scri...

Marta G by Mega Guru
  • 4182 Views
  • 3 replies
  • 4 helpfuls

Dotwalking to Case table on reports omits some field entries

Hi, When providing a report on the incident table which includes dot walked fields to the case table (specifically, case.number and case.state), there's some weird behaviour where some report rows show the data for those fields and others don't. This...

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SNAdmin47 by Kilo Sage
  • 321 Views
  • 1 replies
  • 1 helpfuls

Agent Assist Search Context Modification in CSM Workspace

I have requirement to modify the search context for the Agent assist for Incident table. I was able to successfully configure the Agent Assist in Configurable workspace. Now I need to modify the search context like need to remove Open Changes from th...

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Sanjay34 by Tera Contributor
  • 1215 Views
  • 3 replies
  • 0 helpfuls

Voucher for HR Implementation is not showing up

Hi!I recently completed the Human Resources Service Delivery (HRSD) Implementation On Demand course, but the voucher is not showing up under "My Vouchers". Any idea why that is? I am trying to log in to Now Support to ask there, but I get login for s...

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Resolved! create record to table using Widget

I want to create record to my custom table 'x_703225_booking_m_booking'have fields:1. start_date (date)2. end_date(date)3. purpose(choice),  choice: Travel, Business, Special events, Vacation, Amenities4. people (Integer) using Widget

ha by Tera Expert
  • 495 Views
  • 1 replies
  • 0 helpfuls