Hi Team, Has anyone worked with a Scanning Platform like OPENTEXT to scan in Letters that then create a Case or Interaction in ServiceNow. I have seen that OPENTEXT is in the ServiceNow Store. however I wondered if anyone has any real life experien...
Hello I have created Virtual Agent and given role snc_external in the topic but when I impersonate with external user then I'm not able to access VA. How to fix this?
Hi team,We need a UI action called the Reschedule button. Like below:Once the user clicks the yes button, needs to send the approvals to the change managers group. The change manager approved needs to update the dates automatically in existing planne...
Hi,We have just moved over to configurable workspace and the short description seems to be cut off now. I have attached a screenshot of the old workspace and the configurable workspace. Is there a way we can fix this so the full short description is ...
Is here a way to connect one request item to mutiiple service offerings?
Sage Integration We have a customer who will be setting up a new instance of ServiceNow (Kingston). They want to integrate Sage into SN. I have searched around a bit and not found to much (anything). Has anyone done this before? I'd like to set it u...
Hello Everyone, So I have a requirement to create a report on Assignment Rules. Based on different conditions like Request Type and Country we are assigning to a specific Group. So Now we want to have visibility of all the conditions .. based on whic...
what is the different between Document Intelligence and Email and case categorization in Customer Service Management？
I have an inbound action which creates a request and child RITM. The inbound action runs on the sc_request table so by default the attachments get added to the request. I have created a BR which runs After insert on the sc_req_item table however I ca...
I have created a custom theme for my workspace in ui builder and the requirement is to change the reference link text color in lists. Please help me find a way to identify the component and add in ux style.
Hi,We want to set up sentiment analysis for CSM. However when we try to train the task intelligence model getting the prediction error like below even we have setup correctly , added required roles and added data without empty fields for cases Does ...
I have created the report pictured below. I need it be in the Multi-Level Pivot Table type and show the number of changes open grouped by month. Right now I am only able to group the changes by the Opened date. I have looked at other resources onlin...
Hello dear community! I need your assistance once again, and I would greatly appreciate your thoughts and inputs. Let me start with the requirement:We are looking for a solution that allows our customer support agents to mask sensitive information. T...
i am working on an integration with whatsapp , when an incident will be updated then a whatsapp messge will be triggerd to assigned to mobile number , for that i am using meta for developers whatsapp api , i have created a flow designer with rest s...
Hi everyone,I think I chose the wrong location to post as I could not find a location related to project management.I am a complete beginner in SNOW. My company is switching from Jira to SNOW. The IT department gave me access(scrum.admin) to the comp...
