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Sean Tayo by Tera Contributor
  • 318 Views
  • 3 replies
  • 0 helpfuls

Resolved! Script to create a new record from a business rule

Hello Alli am trying to create a business rule, onbefore, with conditionuser type is student. I thought under actions i could have selected something like ''create a new record'' but i can't, and from reading online it seems i can only do it via scri...

Marta G by Mega Guru
  • 4133 Views
  • 3 replies
  • 4 helpfuls

Dotwalking to Case table on reports omits some field entries

Hi, When providing a report on the incident table which includes dot walked fields to the case table (specifically, case.number and case.state), there's some weird behaviour where some report rows show the data for those fields and others don't. This...

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SNAdmin47 by Kilo Sage
  • 317 Views
  • 1 replies
  • 1 helpfuls

Agent Assist Search Context Modification in CSM Workspace

I have requirement to modify the search context for the Agent assist for Incident table. I was able to successfully configure the Agent Assist in Configurable workspace. Now I need to modify the search context like need to remove Open Changes from th...

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Sanjay34 by Tera Contributor
  • 1203 Views
  • 3 replies
  • 0 helpfuls

Voucher for HR Implementation is not showing up

Hi!I recently completed the Human Resources Service Delivery (HRSD) Implementation On Demand course, but the voucher is not showing up under "My Vouchers". Any idea why that is? I am trying to log in to Now Support to ask there, but I get login for s...

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Resolved! create record to table using Widget

I want to create record to my custom table 'x_703225_booking_m_booking'have fields:1. start_date (date)2. end_date(date)3. purpose(choice),  choice: Travel, Business, Special events, Vacation, Amenities4. people (Integer) using Widget

ha by Tera Expert
  • 490 Views
  • 1 replies
  • 0 helpfuls

Widget for cases in 'awaiting' info

How would we go about adding an additonal widget to the CSM main portal page (see screen shot) for our customers that shows all cases in the state of "Awaiting Info".I have never done anything with widgets before so some assistance would be appreciat...

Sean Tayo by Tera Contributor
  • 236 Views
  • 1 replies
  • 0 helpfuls

New Additional Comments not visible outside CSM workspace

Hello,Some weeks ago, we had GlideFast techs create us some new case types before they left. We are having a couple issues with them, the first being that new additional comments are not visible in any view other than in the CSM workspace. You can cr...