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Provider notification

I have configured provider notification. Its coming into logs in notification but did not get in bell icon/notification icon

Issue with CSM/FSM Config Workspace.

Hello Everyone, I am facing an issue in CSM/FSM config workspace.I will explain you the issue in detail. 1: On the CSM/FSM config workspace when creating an interaction i have an option to create request using UI Button.2: When clicked on Create Requ...

customer service portal vs employee center

Hi,This is a silly query but still to confirm and understand can anyone help me in getting this please1) Is Employee center (comes OOTB) with every instance , is a separate portal than Customer Service Portal? are these two different URL's in same Se...

Nisha30 by Kilo Sage
  • 2024 Views
  • 2 replies
  • 3 helpfuls

ACLS

I wanted to know that if for a table(table has CRD ACLS) a field doesn't have any ACL configured, then will wild card ACL(only admin access) be applicable for that field or will table level ACL apply to that field?

Autocreate Incident and Incident task from Case.

Hi all, My requirement is to create Incident and Incident Task for the below mentioned conditions from the case. So, the case table has a hidden field called 'Issue Type'. If Issue Type is Network --> Create Incident and map the fields.If Issue Type ...

Resolved! Unable to set value for custom field

Hi Everyone, I have a table Declaration goods Table which has two fields Commodity code and Commodity code hierarchy. Commodity code is referencing custom table which has commodity code, Goods Desc and Hierarchy Desc. My requirement is to print commo...