Catalog Form with Approval and Auto-Population to Active Directory

Ashok_Bandla
Tera Expert

4 weeks ago

Hi all,

I’ve received a new requirement and would appreciate your guidance.


The task is to create a new catalog form in ServiceNow . The form should follow this workflow:

When a user submits the form, it should trigger an approval process.

After the request is approved, three specific fields from the form should be automatically populated into corresponding fields in Active Directory.

Has anyone implemented something similar? Any suggestions on best practices or potential pitfalls would be greatly appreciated.

Thanks in advance!

requirement: 
In my org we are updating sys_user table from AD(sync every one hour) for example , i want update my first name and mobile number in servicenow sys_user table , for this  i have to submit catalog form(one need to create) once i submit the form for this two fields it goes to my manger approval ionce he approved then automatically should update in the AD 

 

 

 

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Viraj Hudlikar
Giga Sage

3 weeks ago - last edited 3 weeks ago

Hello @Ashok_Bandla 

 

The recommended approach involves using a ServiceNow Catalog Item for the user front-end, a ServiceNow Workflow or Flow Designer Flow for the logic and approval, and the Integration Hub with the Active Directory Spoke for the final update to AD.

 

Below is flowchart you can use for your flow to setup:

 

VirajHudlikar_1-1755083294075.png

If you are stuck in between do share with us we will guide you, but first give try.

If my response has helped you hit helpful button and if your concern is solved do mark my response as correct.

 

Thanks & Regards
Viraj Hudlikar.

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