Change language in Consumer Service Portal (CSP)

Bjoern Prochask
Tera Contributor

Hi Community,

how can I change the language of the Consumer Service Portal (/csp)? I have changed the instance default language and all portals (e.g. /sp) is changing but the /csp remains in English.

In the user profile in /csp I don't have the option to select the language and also on registration I don't have a language selection. 

I changed the default language of the consumer contact on his record, to no avail.


Thanks!

Kind regards,

Bjoern

1 ACCEPTED SOLUTION

Ajay_Chavan
Kilo Sage

You need to add a custom widget for the language picker. Here is one working stuff

 

 

 

Re: Self service portal: Add language option on login page

 

 

 

ServiceNow Share

 

 

If this resolves your query, please mark my comments as correct  and helpful  .

Regards,

Ajay Chavan

My Community Articles

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Glad I could help! If this solved your issue, please mark it as ✅ Helpful and ✅ Accept as Solution so others can benefit too.*****Chavan A.P. | Technical Architect | Certified Professional*****

View solution in original post

4 REPLIES 4

Ajay_Chavan
Kilo Sage

You need to add a custom widget for the language picker. Here is one working stuff

 

 

 

Re: Self service portal: Add language option on login page

 

 

 

ServiceNow Share

 

 

If this resolves your query, please mark my comments as correct  and helpful  .

Regards,

Ajay Chavan

My Community Articles

LinkedIn

 

Glad I could help! If this solved your issue, please mark it as ✅ Helpful and ✅ Accept as Solution so others can benefit too.*****Chavan A.P. | Technical Architect | Certified Professional*****

Thanks Ajay,

I managed to set the widget. I was just wondering why the CSP is not "auto-translated" like SP if I change the system default language.

 

But anyways, that did the trick, so thank you!

 

Cheers,

Bjoern

Ajay_Chavan
Kilo Sage

Additionally, your portal needs to be language aware, using function calls instead of hard coded text.

 

 

 

Translate the interface

Glad I could help! If this solved your issue, please mark it as ✅ Helpful and ✅ Accept as Solution so others can benefit too.*****Chavan A.P. | Technical Architect | Certified Professional*****

Ajay_Chavan
Kilo Sage

https://community.servicenow.com/community?id=community_blog&sys_id=566e22eddbd0dbc01dcaf3231f961917

Glad I could help! If this solved your issue, please mark it as ✅ Helpful and ✅ Accept as Solution so others can benefit too.*****Chavan A.P. | Technical Architect | Certified Professional*****