I have a client who would like to log actual or estimated travel distance for field service agents in similar way as travel time and work time can be stored on time card for a Work Order.Does anyone have a suggested solution for this requirement or h...
Hello All,I have a requirement when change is created from incident it should be shown under "change request" related list. Both the incident and change request will have the same parent, which is case. Any idea how to do this?
Hi Community,We recently raised a HI ticket with ServiceNow and noticed that their standard ticket widget for CSM cases includes several impressive features that we’d like to replicate in our own implementation. Specifically, we observed:A swimlane a...
I would like to update the default filter for My Cases on our CSM Portal but I cannot find the appropriate place to update this information. I have saved a new filter with the Opened By as a dynamic field but I cannot make this the default filter for...
Hi CSM users are currently able to close cases without populating the 'Assigned to' field, even though it is set as mandatory via a UI policy when resolving or closing a case. Despite this, users are still bypassing the requirement. How can I resolv...
Is there any way to know how the specific portal is installed in servicenow??For e.g in my instance there is one abc portal which got installed I want to know exactly after which plugins installation the portal got added to my instance?
Could someone kindly point me in the right direction, please?What i'm ideally looking for is to be able to open up and work through a Change Record in my PDI (or frankly any other accessible sandbox) to create training videos on "how to do xxxx". I h...
HiI want to enable the Cancel button in problem form when state is "new"Cancel button is visible when state is Access and RCA, Resolved Similar I want the button in new stateany suggestion help meThanks
After creating catalogs, in catalog under opportunity we are not getting ADD option for our catalog, instead getting customize option. How to tackle this . Please provide solutions.
Hi everyone, I'm working on a customization in the CSM portal and I'm running into a roadblock. Here's what I'm trying to do:On the "My Lists" section of the CSM portal, I want to allow certain contacts to see all cases created by other contacts who ...
I got a requirement to show field msg under work notes "Please include notes on the actions taken " but this should be in compose section work notes field in configurable agent workspace, i have created client script for it ,but that works only on th...
Hello, I've been trying to set up the ServiceNow integration with Microsoft Teams in our test environment and have almost got what we need out of the integration. The last thing is getting the conference call feature working. I have the App ID for th...
Hi All,I needed help in one of the requirement.I want to create a validation on the additional comments fields i.e. it should be more than 3 characters, I have created an onSubmit client and it works when I update/save the form.However this does not ...
On the Activity Stream, I'm looking to create my own Post Type to filter by. For example, Work Notes that contain the phrase 'Subject:'. Is that possible to do? I think alternatively I could enable Tags and then I think it might be possible to tag wo...
