Hi everybody, I have been struggling with an issue that is driving me crazy. Our customers want attachments to be opened in a new browser tab by default when they are being clicked on in a case / task record in CSM/FSM workspace. By default the docum...
Hi Community, Here one of the user is not able to see the submit button in customer portal while submitting the requests. The user belongs to one of the X group in that group the roles are itil , snc_read_only and customer agent . As snc_read_only ro...
Hello Alli am trying to figure out how to create a report on the percentage of cases which have been resolved on the first assignment group. Does anyone know where to start?thanks
Customer is asking if Servicenow is integrating with One Identity ? Eg get user information from One Identity to populate case information.
Hi all, The requirement is to populate Install base item from my sold product on the case table. I have tried the below logic but somewhere it's going wrong and not working. Business Rule: When: afterInsert: trueOrder: 200 Script: (function executeRu...
Hi,I have a use case where I need to import data from an Excel file into a custom TEST table in ServiceNow. The table has the following fields:typenamecategorysubcategorydescriptionMy Excel file contains three sheets:TEST_1TEST_2TEST_3Each sheet cont...
Hi All, I have a CSM question. All contacts from CSM are automatically visible under the sys_user table, as contacts are an extension of the user table. However, in some cases, a contact record and a user record share the same email ID. As a result,...
Hi there, I'm currently investigating CSM & FSM Configurable Workspace as a potential replacement. Specifically, I need to replace the embedded lists in our existing forms with alternatives available in Workspace. One idea I have is to use an annotat...
I need to put a logo on my satisfaction survey, like the one in the photo below, how do I do this?
Hello Experts,I am trying to create a public Record Producer (external lead form) so that external users can submit lead details without logging in.Earlier, I faced an issue where the variables in my Record Producer form were showing as read-only for...
How do you assign a task in the knowledgebase? I see that someone assigned a task to me with feedback on a knowledge article and I see it in my assigned tasks.
Enabling the sys property "glide.apply.password_policy.on_login" ..Will applicable users authenticate from external SSO? or it only applicable for users login in through Servicenow stored password.
I would like to customize all the record information in the sidebar of the configurable workspace.For example, changing a customer's card to another table card, deleting, etc.If anyone knows any way to do this, please let me know.Best regards.
When creating a publication recipient list there are 4 options: Contacts, Internal Users, Consumers, and Accounts. I created a test recipient list of type Account and added a filter to include some specific named accounts. Then I tried to add that ac...
Requirement: Priority should be changed based on Urgency & Impact selection for Procurement Case Configuration Done: A data lookup matcher table created in scope 'Procurement Case Management'A data definition table created in scope 'Procurement Case...
