Resolved! How to modify the display order of list data in a custom table？
I have a custom list as follows:I would like to sort the data based on the above fields during the initial display stage. How should it be set up?
Forum Posts
Jira Integration , Json issues
Hello Everyone,I'm experiencing a problem while fetching comments from Jira for a specific issue ID.When I retrieve the data using the Action, the JSON contains the mention object properly, including the name of the mentioned user. Here's a sample o...
Learning LIve
Any suggestion on Admin certification live sessions or prep classes before testing?
CSM-Agent Workspace || Spam Emails
< Hi all I have a requirement to " Identify and block the users who repeatedly triggering the spam email notification in Agent workspace". How we can find out and which mechanism we use to solve this / prevent in future. Please Help.Thanks in Advan...
CSM Configurable Workspace Redirecting
After installing the Financial Services plugin when I try to go to the CSM Configurable Workspace, it is redirected to the Financial Services Workspace. The CSM/FSM Configurable Workspace is in the module list but not in the Workspace list an longer...
Displaying Active Projects on the Customer Account (CSM) Form
Working in the CSM module, and I know that the Customer Account form can display related information like Contacts, Cases, Contracts, and so on.I'm wondering if there's a way to also display active Projects associated with a customer account on this ...
Filter condition issue
Hello Guys,I'm working on a report where I need to filter records based on a variable called "Stop Date" within a Multi-Row Variable Set (MRVS). The requirement is to display records exactly 21 days before the Stop Date. For example, if the Stop Date...
Issues with Text Alignment and Color in ServiceNow
Hi everyone, I need your insights. We’re encountering a couple of formatting issues in our ServiceNow instance and would appreciate your input:Bulleted List AlignmentWe've noticed that when using bulleted lists inside tables, the text doesn't align p...
Translated articles losing the attached related content
Hi everyone, I wanted to bring up an observation regarding how hyperlinks and related articles behave when knowledge articles are translated in ServiceNow, and I’d love to know your insights. Scenario for context:How translation works in our portal: ...
Resolved! Export users from Talentia to ServiceNow.
Good morning,I would like to know if there are any alternative ways to import data from Talentia to SN that do not involve using CSV or XML files. In particular, I would like to know if it is possible to automate the process.If so, could you please p...
service portal background update
Trying to update portal background image, but keeps displaying the older one, even after updating.
Questions regarding Dynamic Translation on Agent Chat
Hello Experts, I'm looking for someone with experience in Dynamic Translation on agent chat to answer some questions/issues I'm currently having with this functionality. I've recently configured the Dynamic Translation with our internal translation p...
Resolved! wrong link in approvals menu on self-service portal
On our self-service portal we introduced approvals on certain catalog items.The links in the approvals menu don't work wrong link from Approvals menu/csm?id=approval&table=sysapproval_approver&sys_id=fe7f303287b26a109dffa7950cbb351bapproval page/csm?...
ATF step configurations for CSM case created through email address
Hello All,I want to configure ATF steps for CSM cases created through email address note: emails addresses are stored in case routers not in the inbound actions I created few ATF Steps to create case through email, As of now case is getting created b...
How to create a Case from email in ServiceNow CSM?
Hi Community,I want to configure an Inbound Email Action to automatically create a Case in Customer Service Management (CSM) whenever a customer sends an email. My goal:When someone sends an email to a configured ServiceNow email address, it should c...
