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Forum Posts

My List update on CSM Portal

I would like to update the default filter for My Cases on our CSM Portal but I cannot find the appropriate place to update this information. I have saved a new filter with the Opened By as a dynamic field but I cannot make this the default filter for...

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Alex B by Kilo Explorer
  • 4162 Views
  • 5 replies
  • 4 helpfuls

CSM users closing cases without the assigned to field populated

Hi CSM users are currently able to close cases without populating the 'Assigned to' field, even though it is set as mandatory via a UI policy when resolving or closing a case. Despite this, users are still bypassing the requirement.  How can I resolv...

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CarolMa6 by Tera Expert
  • 228 Views
  • 2 replies
  • 2 helpfuls

Portal

Is there any way to know how the specific portal is installed in servicenow??For e.g in my instance there is one abc portal which got installed I want to know exactly after which plugins  installation the portal got added to my instance?

Resolved! Change Form "out the box"

Could someone kindly point me in the right direction, please?What i'm ideally looking for is to be able to open up and work through a Change Record in my PDI (or frankly any other accessible sandbox) to create training videos on "how to do xxxx". I h...

Adam1978 by Tera Contributor
  • 841 Views
  • 13 replies
  • 2 helpfuls

ServiceNow Teams Integration conference call error

Hello, I've been trying to set up the ServiceNow integration with Microsoft Teams in our test environment and have almost got what we need out of the integration. The last thing is getting the conference call feature working. I have the App ID for th...

Additional Comments Validation when 'Post' Button is Clicked

Hi All,I needed help in one of the requirement.I want to create a validation on the additional comments fields i.e. it should be more than 3 characters, I have created an onSubmit client and it works when I update/save the form.However this does not ...

akshaysood by Tera Contributor
  • 364 Views
  • 5 replies
  • 0 helpfuls

Workspace UI action

Hi Team,I have a problem That i have created UI Action for my custom workspace .It working fine.But it is not redirecting to previous Page in my workspace it staying in same page .It is working fine in normal table Form.Please helpto solve this issue...

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SoudarapuN by Tera Contributor
  • 285 Views
  • 3 replies
  • 0 helpfuls

HRSD plugins

I can not install the employee service center and case management plugins on yokohama PDI, I need help 

richardkwes by Tera Contributor
  • 235 Views
  • 2 replies
  • 0 helpfuls