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Resolved! Pay per unit in advance functionality

Hello, For a customer we are looking for a way to provide faster services. We would like to reduce the quote, order service process by letting the customer pay for serval 'units' in advance. This way when providing services, we can take a 'unit' from...

Jira Integration : Issue in Handling/Fetching Comments JSON

Hello Everyone,I have integrated JIRA with ServiceNow for a bulk data import.While fetching comments for each issue, I’m able to dot-walk up to the content and successfully log the values — the data is being retrieved as expected.However, when I try ...

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mdshahvez11 by Tera Contributor
  • 400 Views
  • 1 replies
  • 0 helpfuls

How to create custom sn_customerservice_agent rol without CMDB access

Hi! Our agents are using sn_customerservice_agent role so they can create interaction, request and incidents as a 3rd person but, we need to limit their access so they can't access to the CMDB tables. I tried to "duplicate" the sn_customerservice_age...

Tona26 by Tera Contributor
  • 377 Views
  • 2 replies
  • 0 helpfuls

Resolved! How to block CMDB Workspace

Hi everyone! Our agents uses ITIL role for their activities at the CSM Workspace but, we need to block them the access to all related to CMDB. I've created some ACL blocking cmdb tables (cmdb_ci_server and so...) but they can still see the CMDB works...

Tona26 by Tera Contributor
  • 409 Views
  • 2 replies
  • 0 helpfuls

Personalized Signature Block

I'm trying to figure out how to add a personalized signature block to my case updates in the Service Operations Workspace "compose" feature .It needs to be based on a user who is logged in, rather than the organization appearing to send the email  Is...

TimothyPoV by Tera Contributor
  • 620 Views
  • 2 replies
  • 0 helpfuls

How to fetch the filed values in the form

Hi,Am new snow development.I created the  fields Fname, Lname, mail id, address and  users( with choices 1,2,3). I want to see the related  Fname, Lname, mail id, address  values automatically when select the user values like 1,2,3. kindly suggest ho...

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pradeep01ti by Giga Contributor
  • 269 Views
  • 1 replies
  • 0 helpfuls

Refer back button in approval widget

we need to add "Refer Back" button apart from "Approve" and "Reject" button in approval widget.this button should be visible for users with role "cpl" and "tpl". And this button will just change the status of approval record to "more" with comments u...

Hafsa1 by Mega Sage
  • 381 Views
  • 3 replies
  • 0 helpfuls

Dynamic Email Body Based on receipient

HI All,I have a requirement where a Particular Approval Notification is sent to a Group which contains external (Customers) and Internal Users (Agents).In which we have provided a link when a customer clicks the link, they should be redirected to dif...

Email Client: How to send email on behalf of more than 1 email box

We have 3 different functions working in our ServiceNow Instance (Service delivery, Finance, Support).  Each function has its own shared email box, and we need for each group to be able to send/receive email on behalf of their specific email address....

Mundo23 by Giga Contributor
  • 246 Views
  • 1 replies
  • 0 helpfuls