Change Ticket View in CSM Portal

Amit6
Tera Contributor

Hi Everyone ,

 

I could see following ticket view after submitting case in CSM portal. This is appearing in PDI instance but i am  not able to find the same view in my company instance. Can anyone let me know how to change ticket view.

 

Amit6_0-1679635567107.png

 

1 REPLY 1

koushikd
ServiceNow Employee
ServiceNow Employee

Check if the page route map from ticket to standard_ticket is disabled or not. If disabled, make it active

Screenshot 2023-03-24 at 11.30.04 AM.png