We have a use case where a calendar is needed to track specific time slots that are available for a specific type of meeting to be schedule from CSM Workspace. This will be performed by internal agents, not through the portal. There are two time slot...
Hi ,I am trying to learn my self more about service now my requirment/doubt is how can we add a new section in related lists.for suppose i am working on an custom table in that i wanted to populate some incident recods in the related lists by creatin...
Hello community!I have a query with reporting intervals for dashboard widgets.It happens to me that I have the intervals defined and a color assigned for each type of case generated, but when I group the information in another sense, the colors are i...
Hi All, There's an issue with the catalog variable which is mandatory. the variable field is submitted with values as it a mandatory field. After submission the values are being cleared out .How to fix this?Attaching image for reference.The below va...
Hi, I want to change the from and reply to address of notification in what it will contain tab. The changed mail address is not reflecting though its saved. Suggestions are welcome. Thanks in advance
Currently, I am researching User Experience Analytics. I tried to check how many users have accessed the SOW (Service Operation Workspace). The report shows that no users have accessed it today, but I accessed the SOW a few minutes ago and am still i...
Hi,I want to populate the problem number(i want to get the sys_id) which in the incident form field, which i have created it from the incident page and i want to do it with UI Actions button that to by using GlideModalForm-API.my main question here ...
I have a requirement that when the client replies to some cases from the email method the reply email must be copied to associated incident.The same content email received must be copied to the incident also. Can anyone help ?Thanks in advance.
When manager of the Distribution group is trying to change the group members through the Service Portal using the catalog form Email - Modify Distribution Group(only for the owner of the group) users not showing up in the below.Can anyone please sugg...
How can I integrate the PayPal or any other payment gateway in the Customer Service Portal with proper authentication?
Hi Team, I have a use case to build a custom App and would like to know if we can configure Workforce Optimization for it.If so, i would like to understand the basic configuration to have it. Thank You!Regards,Meet M CC @Community Alums
What one of the following is optional when creating a Catalog workflow? A. Publishing the workflowB. Defining workflow activitiesC. Approving the workflowD. Managing workflow versions
I am looking to use HTML content in additional comments fields.I want to send Bold content/heading content to the customer
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