Hello, I'm implementing CSM Pro for a client and I'm using the Industry Data Model to define some internal service organizations who are offering support internally to their clients before they can escalate to the main Service Provider (My client).Th...
Hi everyone,I'm currently encountering an issue where the "Related Links" on User Record is not working as expected. Instead of navigating to the pages mentioned (e.g., Manage your client certificates, Notification Preferences, View linked accounts,...
Hey everyone, I created a custom table extending it from Task table and developed a flow which triggers when record is created/updated in that custom table. Now, this flow executes even if I comment on record, Modify Attachment/Add Attachment. I want...
Hi, I am stuck on this simulator task below, please help me solve this task by telling me what's wrong with my configuration because when I do the validation, the system says: Check account relationship From GSI Tech To ABC Corp.Check account relatio...
Hello,I've created a group and applied the role sn_customerservice.case_viewer to the group, as I have some persons who need to view Cases and that's all. I've added the person to the group in DEV but they are not able to see Cases. When I imperson...
Hi,I have added Business line (choice field )field in the Product model table. and same added in the Sold product table. I have written a script include to show the Business line values in the catalog form based on account.Script include getBusine...
Hello. I am using a translator, so sorry if this is difficult to understand.I would like to show/hide the export button for each table in the list of configurable workspaces.For example, the export button appears in the case, but is hidden in the int...
こんにちは。翻訳機を使っていますので、わかりづらい場合はごめんなさい。構成可能なワークスペースのリストの各テーブルのエクスポートボタンを表示/非表示にしたいと思います。たとえば、エクスポート ボタンはケースに表示されますが、インタラクションでは非表示になります。これを行うためのより良い方法があれば私に知らせてください。よろしくお願いいたします。
I have a dashboard which includes reports that use both the case and the SLA table as data sources. I'd like to create an interactive filter for Subcategory and have it apply to all the reports on a single page (Case and SLA based), but I'm having s...
Hi AllRegarding the name item（the table's columns） of the ACL, is there a way to select multiple items（the table's columns） ?Because there are many items（the table's columns） and patterns, it takes too much time to create one ACL to control one item....
Hi All, Need help to write a BR where we have to add email id (example@gmail.com) when ever any case / incident will create for an specifce CI(configuration Item). Thanks all in advance. Regards, Sanjeev
Hello, Has anyone had experience adding Response Templates to an Extended table? We currently have 2 separate teams working in CSM/FSM Configurable workspace one is on sn_customerservice_case and the second is extended off of that table. Both teams n...
How do we get the sys_id of the selected row in the csm workspace for for policies in customer information?
With the introduction Washington our users are having trouble to manage the tabs, when creating cases. You can remove tabs using the standard feature, but what happens if you logout of SNOW and you login again the case tabs return. It is not only re...
Hi, I created a flow with trigger as service Catalog and linked it to the catalog item, but upon submission the flow is not triggered.There is no active flow or complete flow, and only SLA and request flows are triggered, but not the requested item f...