Change Ticket View in CSM Portal
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03-23-2023 10:28 PM
Hi Everyone ,
I could see following ticket view after submitting case in CSM portal. This is appearing in PDI instance but i am not able to find the same view in my company instance. Can anyone let me know how to change ticket view.
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03-23-2023 11:00 PM
Check if the page route map from ticket to standard_ticket is disabled or not. If disabled, make it active