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Change User Class from Contact to User

claudine_warren
Kilo Expert

I need to change the user class from contact to user, except it looks like the platform is blocking me on every front.

4 REPLIES 4

Ankur Bawiskar
Tera Patron

Hi,

please provide some details on what is required with screenshot

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 10x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

Pradeep Sharma
ServiceNow Employee

Hi Claudine,

You may find below blog helpful https://hi.service-now.com/kb_view.do?sysparm_article=KB0727701

 

- Pradeep Sharma

Stacy1
Mega Guru

Your contacts should also show in your sys_user table but not have a userid on them.  Add a userid to that record.

Thanks,

Stacy

WP1
Mega Expert

You can add "class" to your list view and change from contact to user. That should fix it.