Hi, I have a use case where I need to set up different customer service case types for different lines of business on the same servicenow instance. However this need to work in conjunction with already activated "Customer Service with Request Managem...
Hi guys, Need help to update a reply inbound email action condition with a specific domain sender and that the record number (CSXXXXXX) is in a specific state (e.g. Assigned to Transport team). Sorry I'm a bit new to inbound actions. Thank you
Hi Team, Create a new button on the knowledge article " Retire " when the workflow state is "Pending Retirement. When the user clicks the retire button automatically change the workflow state to retire. Please provide the solution. Regards,Mahesh
Is there a way to configure an autosaving functionality on a form, for example on a KB article form? The goal would be that the form would be saved in after certain amount of inactivity, for example if there has been no input for 15 seconds. This wou...
We primarily use case management but are looking at one of our teams using problem management. I know if we use Incident management we can link multiple incidents to a single problem, can that be done with cases? If our other team uses Problem Mana...
Hi Team, We have to set priority using 3rd part integration based on category and subcategory but its not working. I have written below BR Before Insert and tested usin rest explorer , it only sets as P2 high for all.(function executeRule(current, p...
Hi All, I have written a script include and OnLoad client script.OnChange it is working but the same code is not working for OnLoad.https://www.servicenow.com/community/csm-forum/show-sub-account-if-account-has-child-account-else-hide-the/td-p/262302...
I have created a case closed on time vs total cases using data set on task sla table per year in servicenow So I have two graphs the first one is cases closed on time and second one is total cases now it is showing count as well and when I move the c...
Hi Everyone, I have configured REST Message and OAuth profile. Trying to create case in salesforce with this. So when I use Get OAuth Token and create case in servicenow, the BR helps in sending the data to salesforce and creating case there. But eve...
Hi All, I have a requirement to show the sub account(and make it mandatory) only when selected account has any child account.I tried using client script but it was not working. Onchange of Accountvar subAccount = g_form.getValue("u_sub_account"); ...
Hello all, We have a requirement of to upload attachments bulk into ServiceNow. Thanks & RegardsKiran
Hi Team I am facing issue in CSM work space , I am open my work space click on new button or open exiting record I am unable to see the fields and data also. If any one knows pls help me to resolve this.Thanks
Hi Team, I have a requirement where in the customer should be able to save the form on the portal without filling the mandatory details.Once the customer clicks on SAVE button it should be saved without the mandatory on the portal.Can any one help me...
Hi Team, We have to set priority using 3rd part integration based on category and subcategory but its not working. I have written below BR Before Insert(function executeRule(current, previous /*null when async*/ ) { // Add your code here // v...
Hi All, In the CSM Portal the customer logs an Incident and we have a defined list of options you can select on "Category" and "SubCategory" based on the Product/Service they have bought. How would I best achieve this functionality?
