Hi Experts,Requirement: I would like to populate a short description on the Interaction record with 1st message/text entered by the end user. How can I achieve this requirement? Or an alternative solution I can propose? I found the below community li...
Can someone explain what the 'route' field is.Also, if I want to conditionally render a UX screen based on a field of the Incident table, how can I accomplish that?
Hi experts, I am looking for help if anyone has implemented industry data model on top of existing customer service management?
Hi folks, I need help with the Search Global tool in SN. Right after I click on any module from the ALL Navigator and load the list of records, the Search Global (on the left side of Application scope/Update set) pops up with a message "Search is now...
Hello, I'm currently working on integrating ServiceNow with an external system using REST APIs, and I've encountered an issue. I'm making a REST API call from ServiceNow to fetch data, but it's returning unexpected results. Here's a snippet of my cod...
After clicking advance check box, not able to see advance tab to write the scripts in business rules. I tried to save as well but after saving advance checkbox is getting reset to unchecked. Refer screenshot.Version : tokyo
Please can someone advise - we have the same SLA criteria, however the opening hours are different on the Sunday. What is the best way to handle this - have a schedule with 2 different Schedule entries as in Mon - Sat & then Sun. We have set them u...
Hello,I need a weekly report for open change tasks with expired Planned End Dates. It should cover tasks from the past week.Let's say, there is a change request and it has 3 change task with date 10/1/2023. I wanted to pull out all the open change ta...
We are in the process of launch chat for customers via Engagement Messenger. we would like to control when the virtual agent offers connection to live agents for example M-F 8am to 5pm EST. 1) is it possible with a low code option? 2) if not where...
Hey all, I am trying to export a massive, 1 Million records to an Excel file (Contacts) and am running into an issue with how to do it. When I filtered down my list, I clicked Export and chose the .xlsx file format. I am then given a warning mentioni...
Hi,I want to change CSM/FSM Configurable Workspace response template search bar to be empty.What should I do?By the way, I referred to this knowledge, but it did not solve.https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1222717...
Virtual agent has hijacked all chat queue. We turned on the plug-in to play with it but we are not ready to implement it. Chats in our CSM chat queue automatically get answered by the virtual agent and the users have to select 'Contact Support' to ...
Getting error as FAILURE: Unable to run field values validation, g_form is not defined. A valid form must be open before validating values while running ATF.Can someone help me how to do this? Thanks in advance.
I have 5 fields with values on the form and I need a button on case form , when I click that button , an excel sheet with the fields name and values should be generated and get downloaded.Fields name should be bold.Fields value should be normal text.
Please can anyone help on how I can remove knowledge base option from search when test is typed in search on csm portal?
