How to add new widgets in Configurable Workspace(CWS).
I need to add two new widgets under Record Information in Configurable Workspace(CWS) on case form. How to add new widgets. Can anyone help me on this..? Thanks in advance..
Forum Posts
Creating a Trend report to show state changes over a period of time
Hi SNC Has anybody out there created a PA Graphical report that shows the trend of Cases in different states over say a week. What we would like to see is a trend report that shows on Monday we had 12 case in Awaiting Info state, 24 in Open etc on Tu...
How to Display Announcement Records with Data Table Widget for External Users
Hi, I would like to show announcements in the Customer Service Portal to external users.I used the Data table from instance definition widget instead of the Announcement widget because I want to show the announcement records in a table-like format th...
Customer Service Demo Data install
Hello all, We have just installed Id: com.snc.customerservice.demo on a non production environment after the installation of com.sn_customerservice . We would like to navigate through the module with the demo data. Where can we find the according de...
Store web addresses in one location to reuse in KB articles,
I need a way to store web links in one location so they can be used in KB articles. Then if the link changes, it can be updated in one location without having to go into each article to update the new link. I'm thinking something along the lines o...
How can an External user (contact) change their User Experience Analytics tracking preferences?
Hi all, We're looking to implement User experience analytics, but have encountered a problem with our compliance dpt. Essentially, we must provide a way for users to opt out of the UEA tracking at any point. The instance is on Utah, and I understand ...
Employee Center search is not showing case record/details when searching for case number.
Hi, If possible I was wondering if anybody knows why we are getting the following issue. When raising a request as a requester in the employee center, it raises a case, and when I go to the 'my requests' menu option, I can see the case number and its...
CSM - Case closing when child task still active
We recently implemented CSM. When a customer raises a case with us it can either be treated as an INC or a RITM on our side depending on their selection. When either of these are closed on our side the case is set to a state of resolved as expected. ...
user.view event to capture tickets views on Customer Portal.
Dear Community, The 'user.view' event is designed to capture and create event log entries when users view tickets. Is there anything in ServiceNow that extends this capability to the Customer Service Portal? I want to be able to tell when portal user...
need to change incident automatically when offhold date completed
We have created an offhold date for on hold reasons; whenever the offhold date is reached, the incident state should be changed to inprogress automatically.
Visibilty of cases based on Groups
Hi Team,Can anyone help me on the below requirement.I have one Parent Group as Group A-Child groups are Group A1,Group A2 and Group A3 I want members of Group A should be able to see all the cases assigned to Group A1,Group A2 and Group A3But,members...
Incidents/Case Attachments
Hi Experts, I have a question if someone could help/guide. At the moment we have incident and case syncronized, meaning, attachments will copy to the case from the incident. However this hasn't been set so that if someone deletes an attachment on the...
Why workspace not showing records in CSM configurable worksapce?
Can anyone share your insights on this how can we overcome it?
Hi All , How to add " View All" option in workspace under reports ex:
Hi All , How to add " View All" option in workspace under reports ex:
| User | Count |
|---|---|
| 22 | |
| 14 | |
| 13 | |
| 12 | |
| 5 |
