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Phone Icon in CSM workspace

Hi All,How to hide the phone icon in CSM workspace for particular group of users,even they had openframe role.  Thanks,Sobitha

SobithaKaliap2_0-1687781362412.png
Community Alums by Community Alums •  
  • 743 Views
  • 2 replies
  • 0 helpfuls

Resolved! How to autopopulate choice if there is single value

Hi Team, We have a requirement wherein if we select subcategory in case form, there is a a choice field called "Customer Requested", which should autopopulate  if there is a single value based on the Sub category and should not be maually selected.

Community Alums by Community Alums •  
  • 557 Views
  • 1 replies
  • 0 helpfuls

Holiday schedule in India

Hey all, I'm creating 4 holiday schedules for a company based in multiple countries. I have the schedules mostly configured, but wondered what people do for multi-day holidays. Some of these holidays for India specifically include Day after Pongal, D...

mossalexr by • Tera Contributor
  • 1535 Views
  • 1 replies
  • 1 helpfuls

Service catalogs are not visible on the csm portal.

Hi, Service catalogs are not visible on the CSM Portal. I have removed the snc_external role. Although catalog item is not visible. Only Record producers are visible.Please help in this. Thanks,Samiksha

Samiksha2 by • Mega Sage
  • 1182 Views
  • 5 replies
  • 0 helpfuls

作業メモにてメンションした際のメールにメモ内容を追記したい

こんにちは 以下の設定をアクティブにしたことで、メンション相手に対して通知メールを送信することができました。 通知メール内にメンションした際の作業メモの内容を追記して送信したいです。追記方法をご存じでしたらお教えください。 /now/nav/ui/classic/params/target/sysevent_email_action.do%3Fsys_id%3D150055909f021200d5f9b3e2957fcf23%26sysparm_record_list%3Dactive%253d...

Resolved! 作業メモのメンションの通知について

こんにちは 作業メモについて質問させてください。作業メモで@でメンションした際に、メンションされたユーザーに通知マークの表示、もしくはメールの送信がされる設定を行いたいです。 どのように設定を行えば通知が行えるのでしょうか。 ご存じでしたらお教えください。

NIC18 by • Tera Contributor
  • 2188 Views
  • 2 replies
  • 1 helpfuls

Resolved! Substatus for case status awaiting info

I have a requirement to adhd Substatus for case status awaiting infoSimilar to incident,status: awaiting infosubstatus: awaiting user or awaiting other reason is for internal grouping to see what is awaiting user and what is awaiting info in related ...

Daniela18 by • Tera Contributor
  • 2445 Views
  • 4 replies
  • 1 helpfuls

Resolved! Some page templates are on "Read only" -state in Ui Builder

Hi, I'm building CSM agent workspace on Ui Builder. What's the reason some page templates are on "read only" state. For example I'v been configuring landing page with no problems, but when I try to configure list-page, Ui Builder says "Read-only.The ...

Miikka_M by • Tera Guru
  • 3145 Views
  • 3 replies
  • 3 helpfuls

Unable to add terms and condition in contract

When I try to add terms and condition in contract it will showing null instead of showing details it not happen in not only one environment I tried different environment as well and when I click on build terms and condition it showing "Terms and Cond...

Sample code for onChoiceCreate Transform Map script

Hi There,  I am trying to use onChoiceCreate transform script to create choices for the field, but need help with the sample code for the below syntax,var e = new GlideEvent("myimport_ChoiceCreate", action, value, "");e.insert(); What we should be pa...