Hi All,
Can anyone help me with configuration of chat option for Agent Workspace wrt queues.
Right now I just see below message when clicked on 'Inbox'.
I have already configured Chat Setup under Collaboration module with the help of this link .
I have no clue what is the next step for Agent Chat.
Any help would be appreciated.
HI,
Below is the thing which you want to do:
1) You need AWA Plugin activated.
2) You Need Agent Chat Plugin activated.
3) You need Groups and members in that group with Role's as awa_agent, interaction agent and workspace_user or agent.
4) You need to configure: Service Channel, Queue's, Assignment Rule's and Eligibility Criteria.
5) Also you need to do what you did initially.
6) Mark Available Status as true in Presence States as shown in above image once you activate plugin.
Best Link to start with:
Thanks,
Ashutosh
HI,
Below is the thing which you want to do:
1) You need AWA Plugin activated.
2) You Need Agent Chat Plugin activated.
3) You need Groups and members in that group with Role's as awa_agent, interaction agent and workspace_user or agent.
4) You need to configure: Service Channel, Queue's, Assignment Rule's and Eligibility Criteria.
5) Also you need to do what you did initially.
6) Mark Available Status as true in Presence States as shown in above image once you activate plugin.
Best Link to start with:
Thanks,
Ashutosh
