Sending email for Bulk cases
i have a task to see if ServiceNow has any capability to send out email for a batch of cases at once (bulk email).
Forum Posts
FSO module - reason for dispute activity not visible is workspace playbook
I'm trying to modify reason for dispute activity in playbook workspace but it's not showing when case has been created, what should i need to do so this activity will populate as per sequence in workspace.#servicenow #playbook
CSM contact relationship _ how to define responsibility
hi,I see a feature called contact relationship in the accout relates lists, and can be set responsibility in here.but one I want to new record in sn_customerservice_responsibility_access_config, I found there was no new button,so could you tell me wh...
Portal Data List widget Active tab
Hi Community,I am working on the my items and portals data list widget.In the activity configuration table I have added two records resolved and on Holdwhen these are clicked it redirects to a portal cases pagein that we have portal data list page wh...
Interactive Filter
How to create interactive filter to filter on tags in dashboards
Resolved! Disable 'Notification Preferences' in 'User profile', but only for external users
Hello, when external users access the CSM portal, they currently have visibility of the "Actions → Notification Preferences" widget within their user profile. However, this functionality is intended exclusively for internal employees.Could you please...
Additional Entry in the CSM Actions Button
Hello everyone,I’m new to ServiceNow and currently working on reconfiguring a button within our CSM Service Portal. When a customer creates a case, they have the option to close it via the “Actions” button. I would like to add an additional option he...
How to modify business role based on time zone？
I have the following client script code: function onLoad() { //Type appropriate comment here, and begin script below if (g_form.isNewRecord()) { //2025-08-04 MOD Start //Get current date in UTC var now = new Date(); ...
Migrating UI action in Service Operations Workspace
I'm trying to migrate the following UI action "Search for duplicates" (table: kb_knowledge) in the Service Operations Workspace. The UI action is Client Type and it has the following script: How to write this in the Workspace Client Script? Thank you...
Advanced user criteria for Business portal
I need to create a user criteria that meets the following criteria: The Contract table is ast_contract, the Contact table is customer_contact, and the Account table is customer_account. This should be an advanced user criteria with a script to check ...
The following mandatory fields are not filled in:
Hi.I would like to know where I can edit the content of the message ""The following mandatory fields are not filled in:" that displays when I click on the Save button on the Configurable Workspace.Thanks!
Resolved! How to modify Java script based on time zone？
I have the following Java scientist code:function onLoad() { //Type appropriate comment here, and begin script below if (g_form.isNewRecord()) { var today = new Date(); var day = today.getDay(); // Calculate the Monday of t...
Error When Converting Lead to Opportunity in Configurable Workspace via Selenium Automation
I am facing an issue in ServiceNow CSM/FSM Configurable Workspace when trying to convert a Lead to a new Opportunity. Even though I have entered a value in the "Short Description" field, I receive the error "Short Description is required" when I clic...
Follow breakdown filters for PA reports
Hi All, I need to build breakdown filter for PA reports which should follow all the PA reports i hadI added breakdown filter but it doesn't follow PA reportsBasically we are trying to filter with case form fields How can we do that? Give me steps t...
Guidence to create workflow/flow designer Machanism
Hello all, Good day. I would like to create a mechanism/ workflow in which a agent can approve that if received email is spam email and we from the backend when get the approval from agent for spam mail will block it and delete it. Please provide you...
