We are using the standard ticket page in our csm portal. Is it possible (and how to configure) to have the description be expanded by default? It's been an observation that the "show description" expander isn't always noticed, and our users would l...
I am having issues configuring customer central in CSM configurable workspace. The customer activity tab on the interaction record is not populating with any data despite my best efforts. I have tried modifying some of the customer central settings a...
I am working on an engagement model whereby customers help curate content in various forums. Many of these users are experts and I would like to give them the ability to mark replies as correct, BUT I don't want to give them Forum Admin permissions....
We are considering using CSM for a current project, however cannot figure out how to customize the Record page tabs on the Record page. I see that they are controlled by the "Routes" field, and I can see the two items when I open the data resource an...
Hi all,Very new to this field and hoping someone will help.I am working on a playbook and trying to use "User Form" activity to capture some field(s) values.I would greatly appreciate any help you can provide how to validate user's input in 'User For...
We are currently being swamped with Incidents, so I want to set up Interactions so that Agents can create Interactions instead of always creating Incidents for every call. SO I expect that there will be a screen where the agent will create an Intera...
I have created reports and added them to the Dashboard.Previously, once I had saved the reports I could publish them on the sharing option. Now it only gives me the option to schedule, add to the dashboard.If I add to the dashboard without publishing...
Hello everyone,I am just adding the incident list under the my list section in csm/fsm configuration workspace how to remove this from my list and also i want block the entire incident list in csm/fsm configuration workspace, any one suggested me how...
We are currently facing a challenge with our territory planning in ServiceNow. In our setup, each territory contains multiple dispatcher groups for different types of trades. We are looking for a solution to automatically route work order tasks to th...
I have completed the course, and it says that I am eligible for a Voucher, but I cannot find it, can anyone help?
Hi, I am creating a case by exposing a catalog item to the CSM Portal.However when a case is created, assignment group and assigned to values are automatically populated. I have not set those values anywhere. Does anyone know how or where to check wh...
I have custom table for storing all the email communication.For inbound emails, sender email address is stored in sender field of the table,For Outbound emails, sender email address is stored in mailbox field.I want to populate the 'mailbox' field in...
Hi All,I was trying to follow guided set up for AI Search profile. When i am trying to publish AI search profile i am getting below error:NOW-AI_SEARCH-SEARCH_PROFILE_SYNC_ERROR: Additional information - Error code : 409, Response Body : {"code":409,...
Hello guys, Kind of new in Servicenow. I am trying to figure out how to share a case number to my colleagues besides the copy and paste functionality to make it easier? Is there a short way or faster way to do that?
This is my code - As an admin, while on playbook experience on Portal, I can see the addInfoMessage instantly, when needed. But as a constituent, non SNC Internal role, on portal the mesage does not show up instantly, it shows up when the window is ...
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