Hi Everyone,Agent is not receiving the beep notification sound when the client responds back in the chat within ServiceNow ..how can we get beep sound when client responds..Thanks in advance
Integration between ServiceNow and ecommerce chatbot. in our project we have developed a chatbot through rasa. in chat bot if we give any feedback it creates incident and it takes feedback as a short description.so based on short description it autom...
Hi everyone,We’re facing a strange issue in our domain-separated ServiceNow instance and wondering if anyone else has experienced this.We made some changes to case and incident form fields in our Dev instance under a lower domain, then moved the upda...
Hello, I'm having issues with the provider Notifications. After a user followed a ticket, if an admin user make some changes on the ticket, the user see the notifications in the banner. If an another non-admin user make some changes, some notificatio...
Our application is a scoped CSM application. We have a situation where we produce delta export sets of case data based on sys_updated_on. After a case is closed, it appears in what should be for the last time in a nightly export. However, some da...
Hi team, I am having the inbound email action which creates a Finance CSM case when email sent by the user who is in the user's table but Finance CSM case is not creating when user sent the email to the shared email box. After email sen...
Hi Community,I’m currently working on enabling external user access to a custom table (Lead table) in my ServiceNow developer instance.I have created an external user with the role snc_external and followed all the necessary ACL steps:Created UI Page...
We have a requirement in a Record Producer form that includes a Select Box field. Based on the user's selection, a Rich Text Label should dynamically display a corresponding template—one template for a specific option, and a different template for an...
Hey everyone, What is the difference between Major Issue Management and Problem Management?I know that one is more for CSM and the other one for ITSM, but besides that what's the big difference, and how do I know which one should I apply? At the mom...
Hi All,How to add and create custom activity in playbook. need step by step process. Thanks
I have a custom list screen, and now I want to specify certain fields on the list screen that cannot be modified. How to set them. Now I want to specify certain fields (such as the fields marked in red above). Double clicking cannot modify the value...
Hi team,How to sort the reference variable in DESC order in the Catalog item. Regards,Manasa
Dear collegues, When ITIL user was trying to edit labels on Visual Task Board, the system displays message as "you do not have permission to modify this record". Why is this heppening?
Hello Everyonei have a requiremt where i have to show some table data into thr form of pie chart and donout on the portal in a page inside a container and below and above that some other widgets.for that i created Platform Analytics dashboard as you ...
On the Case form in CSM, the Account field has an out-of-the-box advanced reference qualifier applied: javascript:new global.CSManagementUtils().getCaseAccountRefQualifier(current) When I tried to understand its logic, I found that the CSManage...
