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Resolved! Client Script

client script written onchange of - account owner variable - list collectorfunction onChange(control, oldValue, newValue, isLoading) {if (isLoading) {return;}if (newValue == '') {var myListCollector = g_list.get('ten_cloud_account_name');myListCollec...

kirankr2061 by Tera Contributor
  • 747 Views
  • 10 replies
  • 4 helpfuls

Customized UX Ribbon Component

Hi All, So we have the OOTB "sn-component-workspace-customer360" in the table [sys_ux_lib_component] Have you guys ever been able to create a custom component for a Ribbon? Does it necessarily goes thru coding in VS Code and etc?Is there an easier pa...

Customer Order not moving to InProgress state after approval

Dear All,Customer Order is not moving to InProgress state after approval. It was previously working fine. After upgrading to Xanudu, it is not working as expected. If it is moved to InProgress state manually, the decomposition is not working. Please ...

When should the Retire button be visible

I am trying to determine what workflow stage(s) a KBA has to be in for the "Retire" button to display.In most of our environments, it displays on a newly created KBA in the "Draft" workflow stage but, we have 1 environment where it only displays if t...

Dave65 by Tera Contributor
  • 267 Views
  • 2 replies
  • 0 helpfuls

Resolved! Need to Remove List Menu Options from CSM Workspace

Hi All, I have one requirement, In my current project we are developing for 3 countries, and now what i want to configure is, For Portuguese and German i need to show all the List menu options, but for Belgium country users i only need to show Cases,...

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NEW ILT Course for CSM Implementers!

We're thrilled to announce the launch of our brand-new instructor led course:  CSM Implementation Workshop.  This advanced course is designed for administrators, implementers and architects who want to apply their Customer Service Management and plat...

csm fsm workspace in Yokomo release is not available

In Washington release we followed the below link to enable csm/fsm configurable workspace .Again followed the same in Yokomo release, but not able to enable it here.https://www.servicenow.com/community/csm-articles/default-record-page-configuration-f...

BADAKALA by Tera Contributor
  • 210 Views
  • 1 replies
  • 0 helpfuls

Resolved! Case suggested knowledge article

Hi!In my CSM portal, in the ticket view, I would like to show the title (short_description) of the article instead of the number, but I'm not able to access the corresponding record in "kb_knowledge". It always stay empty. Here is my code sample : va...

lamarchel by Giga Expert
  • 295 Views
  • 1 replies
  • 0 helpfuls