Child case not getting close

[Prakash_S]

Hi 

As per ServiceNow documentation if we close parent case then all associated child should auto close but it is not happening. What could be the possible reason. 

[Runjay Patel · Accepted solution]

Hi @Prakash_S ,

there are two properties which you need to check.

1. parent_child_ case_sync - Make sure it has "true" value
2. case_fields_to_sync - Make sure state field is part of this property

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