How to add drop down Banner message on native UI (Home Page) with change request details
How to add a drop-down Banner message on native UI (Home Page) with change request details. Such as changing number, short description etc.
Forum Posts
I want to import a whole Table from one instance to another. What updates should I need to capture
I want to import a whole Table from Source instance to Target Instance. What updates should I need to capture in an update set so the form design, layout, acl/roles customization and everything will look same on the Target InstanceIn Source Instance ...
CSM - How to I allow users on a WatchList to see the case information?
Users added to a Watchlist are unable to view the case, they receive a message when they click on the LINK, it takes them to a screen that says, you don’t have access. ** I am new to ServiceNow admin, and need step-by-step assistance. Thank you,
Checking the condition in Inbound action that "sender email matches internal_user.email"
Hello Everyone I have created a inbound action for accept or reject a proposed solution via email.In that, I need a condition that "sender email matches internal_user.email". where internal_user is the end user(Sender) who is replying for the email. ...
Resolved! Submit button on case form in csm configurable workspace
While trying to create a case or interaction in csm configurable workspace, by clicking the New record menu item(+), submit button is missing in both the form. How to add the submit button to both the forms?
Resolved! Help to relate case to incident
Hi All, I have created a UI action button in Case form to create an incident, however in the created incident the case is not related. Script used to create incident as below.I would appreciate any help. var inc = new GlideRecord('incident');inc.newR...
Resolved! Allow users on Watch List to view Case in Portal
In ITSM, when Watch List members click the “Take me to Incident” link, they are directed to a read-only platform view, not the portal: In CSM, when Watch List members click the link to the Case, they are directed to the Portal with an error m...
Why CSM Portal post creation of a case does not display the case details for customer? it throws an error message "Requested record not found"
Hi , I have converted the catalog items into record producers and tried submitting the case in portal as an user having sn_customerservice.customer, snc_internal, sn_apptmnt_booking.appointment_booking_user, task_activity_reader roles. But as soon ...
Need Help on how to execute .js file in MID Server via MID Server script include?
We have a code in .js format file stored at MID Server. We are trying to execute that piece of java script via MID Server script include which we failed multiple times.Could you please help us with process to achieve this functionality Can we RUN Jav...
Configure Workspace list columns so that new user can see list with by default configured columns
Hi All, With new user logged in into the workspace if I opened a list view of any table then I need to add columns every time. Can we Configure Workspace list columns, so I do not need to add columns every time when logged in with new user
How to calculate the total on hold time in a custom table?
In 'csm_service' table I have to calculate the total on hold time and populate the on hold time duration in 'u_total_on_hold_duration' field. u_total_on_hold_duration field type=duration .I tried to calculate the duration from metric_instance table.B...
UI action on click get user name
Hi AllIn CSM screen(case table) , i want to get login user who clicked button in UI action and set it in screen itemPlease help me
What is difference between Customer and Partner
Hi All, I request you , kindly share some realtime cases please USA Product and service company [XXXXXX] using CSM. who is Partner? , Who is customer ? for USA Product and service company [XXXXXX] . what they can do? how will be the relationship b...
How to add multiple duration fields?
Hi All,How to add two duration type of fields in servicenow? When I am trying to add the fields, it's getting concatenated in string form.Can anyone help me on this issue.Thanks in advance!!Jaydee
Query conditions not working correctly when exporting filtered list of cases using non-admin user
Hi, I'v asked this from Support, but they haven't got me answer in 2 weeks, so I'll come to you guys. I'v got this weird problem in my client's Tokyo-instance. When non-admin user is filtering list of all customer service cases, let's say he/she puts...
