How can I find a persons group assignment?
Needed to reassign a INC to someone I do not know, to do so I need the group they are part of to find them.
Forum Posts
On-call Scheduling notification-
Hi All, I have a requirement for on-call schedule for roster. I want to send an email notification to a person working in a particular shift. If a group A is working in Shift A- 6am - 2pm then if a incident is raised in shift A should be assigned to ...
Enabling Copy Permalink for Service Portal Knowledge Articles
In the developer instance for Orlando, knowledge articles show Copy Permalink. My organization's Orlando instance does not show this, is this a plugin that needs to be turned on? I've tried searching around for documentation but not able to find anyt...
Resolved! Hide a Catalog item Variable based on Logged in User's Company => Country
Hello All, I have a requirement where on a Catalog item for table 'sn_customerservice_case', there is a variable "u_regression" which needs to be hidden if the logged in user/contact's company has a country "France". (User > Company > Country). I tri...
Resolved! Close task sc_task by email inbound
Am trying to change the status of A task ticket for example ( TASK12345) from open to close completed using inbound email action. it will be one number or more that one on the email body, how the system will trigger that and do the action that we loo...
Resolved! What API should I use to change the password?
Hi All,I am doing a project in college and I have developed a web-app,in which I have to add a module, to reset the password of the user in my web-app as well as in servicenow at a time.How shall I implement this? Kindly suggest me some some Service-...
Difference between watch list and worknotes list
Hi everyone, What is the difference between watch list and worknotes list?
Resolved! How can I remove the "Live Chat" button from Service Portal header
Dear community My organization has implemented the Connect Support plugin temporarily and now after we have deactivated the plugin, the "live chat" button is still visible in the header of the Service Portal website. I would like to remove this butt...
How do I copy/clone a knowledge base?
Hello, We are trying to either of these things" 1- Clone our knowledge portal within ServiceNow which contains several knowledge bases. 2- Copy or clone an individual knowledge base to save it with a different name. We read all that we could find in ...
Scripted Rest Api response time
Hi Team, Is there any possibility to test response time for scripted Rest API in service now logs?
Resolved! simple client script is not working in widget???
Hi All, I am new to the service portal, just started practical learning on it, I am creating a simple custom widget with simple client script as below, getting an error as highlighted in the red color, Can someone provide me the useful URL/Docu...
Resolved! How to get Manager's name, email from a contact record?
Hi, I am trying to write a client script on change of "contact" record, I want to auto populate the fields like manager's name, email address etc. Manager field is a reference to sys_user table. function onChange(control, oldValue, newValue, isLoad...
How to enable machine translation of knowledge articles
According to the Translate a knowledge article-document, with the correct plugins, I should be able to machine translate knowledge articles. I should be able to machine translate article by a translate link in the article itself, or by creating an au...
Resolved! how to connect case and incident
Is it possible to automatically reflect the updates of each case associated with each incident to the working memo of the incident?
Resolved! How can I remove the needs attention flag?
The needs attention flag has been set on a case in agent work space. The flag was set when a comment was added to the case by the person who submitted the case. The operator working the case has added comments but it has not removed the case from nee...
