Resolved! how to disable Agent Assist on the Workspace
Hi, Does anyone know how to disable the Agent Assist on the Workspace on ServiceNow? I no longer want it to show up as a app on the workspace. Thanks.
Forum Posts
Resolved! Form Design Greyed out
Hi All, I am on Version: New York I have been trying to configure the workspace on ServiceNow and I have come to a blocker where i am unable to edit the form in form design. All the fields are grayed out and when i drag fields into the form it goes p...
Ticket page not visible to end user
Hello! I have a record producer in Service Portal that creates cases. The end user is able to create the case successfully but when clicks submit, it redirects to page called ticket and doesn't show the case information. It also shows the user as Gue...
What is the Post button?
I am going to write a script including the Post button in the forms of the case now.(For prevention of mistransmission, I want to prepare for a function as below.A function to post comment on if a user pushes OK with popup displayed by a screen after...
Multiple addEncodedQueries
Hi, Quick question, can we add multiple encoded query on GlideRecord? is there any issue? like performance or any? gr.addEncodedQuery(enQuery);if (!gs.nil(additionalQuery)) {gr.addEncodedQuery(additionalQuery);}
Resolved! How restrict records access based on group?
We have this requirement where we are to restrict records based on the group a user is a member of. Say we have Group A, Group B, and Group C. We want Group A to full access to records. Group B and Group C should only be accessing records assigned to...
check box should be checked before submitting
In the case form, security check box should be mandatory before submitting.But i am able to submit without clicking on checkbox .Its not highlighting the mandatory field. I have given UI policy still not working.It should be mandatory and visible on...
Resolved! Checkbox should be clicked using ATF tests
Hi, I want to click below checkbox before submitting the case form Using ATF test step.How to do.
How to create Instance for Customer Service Management
Hi, Anyone can suggest how to create demo instance for Customer Service Management I would like to explore the Customer Service Management. On Service Now Developer site, created an instance. The instance created for IT Service Management and there i...
Resolved! Cannot see the Agent inbox in Agent Workspace for CSM
i am trying to configure the agent workspace for CSM but i cannot see the agent inbox. The only way i can see the agent inbox is if the user has the admin role, i have reviewed the documentation but i cannot see which is the role requiered. This is i...
Using ${URI_REF} For a Parent Record
I'm creating a notification on the sn_customerservice_task table that triggers when a task on a case is assigned to a particular set of individuals. In the notification, I want a clickable reference to the task number, but also a clickable link to th...
Resolved! I am not able to see the Notifications in CSM Portal.
When I am checking CSM portal in ServiceNow Docs, The Customer Service Portal header includes the Notification link. But When I installed the plugin for customer service portal and logged in I am not able to see Notifications link. Note: I logged...
Registration Code mandatory on Customer Service Management Portal (CSM)
Hi The Wiki pages indicate that customers can submit a self registration request thorough the portal with or without the registration code. On our implementation of the CSM Portal this appears to be mandatory. I have seen that the field if manadatory...
Resolved! How do non-admin users access to Email of System Notification?
Hi there, I went through a lot of SN docs and questions on community and yet, I have not been able to find the solution. So below is my query: I have the SNow instance accessible to only internal users and Customer Service Management for B2B customer...
Why cant CSM Agents Create Contacts or Accounts
We have an issue at the moment in that the OOOB Roles for Customer Service Management do not allow our CSM agents to create or update contacts. Not all of our Customers are keen to use the Portal functionality and prefer phone and email and this caus...