Hi Team, I have a requirement that if a Customer is creating a case then that case should be routed based on the Customer language. Ex: The Customer has selected English, Japanese, Chinese as his language and create a case then that Case should be ro...
Hello, I'm fairly new to ServiceNow. I was wondering if it would be possible to have an announcement banner on my csm agent workspace? I'm building out my homepage using ui builder and I don't see a component to utilize? I want to be able to display...
how to export a flow designer flow to another environment
Hello, Im new with UI Builder for workspaces, but getting into it piece by piece. What I've been struggling is that the design of a page is not ready when you start building it and adding containers and components. There may be need to reposition com...
Could you please advise if assets were loaded before a contract how do we link the existing assets to the contract?
I have a requirement to get sys_user table records to customer_contact table. All the records from user table should be present in customer_contact table as well. Please help me understand how this can be achieved. Thank you
Good day all, I was hoping someone is able to help me with this question I've ran into.I'm currently busy converting a PowerShell module we use for a previous CMDB system we use into a ServiceNow version.I'm using the REST API version 2 for this. Now...
We have a requirement to provide the option for the users to download the content of a portal widget to a downloadable file .pdf. The functionality will be provided through a button available on the portal page. Can you please share ideas if someone ...
How can I create an assignment rule on the task and incident table both so that the rule can assign incidents and the tasks to the a particular group in Servicenow. Also, the assignment of the tickets (both task and the incident) should follow a Roun...
A knowledge base article in the Service Portal shows all attachments in a list and you can download them separately. I would like to add a Download Now button which lets you download all of the attachments at once via a zip file. Has anyone done this...
Hi Experts, Can someone please tell me how to modify Draft Email related list on CSM Workspace or where we can find Draft Email page. Please find the below Screenshot Thanks
Hi all, There is requirement. Service now user has to submit a form with basic info on catalog item form. Once the request was submitted, the non service now user should access another catalog item and submit the form. As the second part is not bein...
How to add a new language in servicenow without the translation plugin in the personal instance.
Hi, My customer wants that cases could be possible to close in CSM agent workspace without resolution notes from the "Close case" button in agent workspace. I managed to configure resolution notes mandatory = false, if case state is changed from new ...
We are currently using Account/Contact users to assign to our CSM Cases. Sometimes there are cases where an Internal employee might send a request to Customer Service. Right now all the Internal Users are defined in the sys_user table. Right now we a...
