Resolved! What is the Best Practice on fix scripts & Scheduled Jobs?
Hi Team, Can someone help me with the best practices on fix scripts & Scheduled Jobs? Regards, Alok sahu
Forum Posts
Resolved! Using Extension Points on function "createIncidentFromCase"
Hello everyone,I have a demand here that I need to control de behavior from the function "createIncidentFromCase" when I use the UI Action "Create Incident". I am no too to familiar with extension points so I am having some difficult. I will explain...
Resolved! Revert the Convert to Application Repository Mode
Hi all, We have deployed an application to a vendor instance using now-cli. Then clicked on Convert to Application Repository Mode. The application switched from "In development" to "Installed" After i clicked on "Convert to Development Mode". Now th...
How can I send Notification when survey is submitted .
How can I send Notification when survey is submitted . Thanks,
Resolved! How to remove a ui component
Hi all, After making a custom ui component and deploy it with now-cli, created a page with the component. It worked good.Now i would like to remove it. Already removed the application from the My Company Application.The instance is a vendor instance....
Serivce Portal widget progress addEventListener
I am attempting to implement a rather complex widget in the customer portal. Our business needs frequently require the sharing of extremely large zipped log dumps. We want to offload these large files to Amazon S3. When the file is over 100MB, Amazon...
CTI / OpenFrame integration in AgentWorkspace
Hi Community, Currently we a struggling with CTI in Agent Workspace. We want to have a cloud contact center integrated into ServiceNow but the OpenFrame integration in Agent Workspace is not sufficient for us. In UI16 you can move the frame around an...
CSM How to use Customer Access Management
I have added a related party to a case which is a Internal User as a Authorized Contributor and Authorized Representative.Upon impersonating user 'Zack' I can't see the case neither in the Now Platform or CSM Portal.User Zack has only snc_internal us...
Resolved! Export a Table
How can I export a large table with more than 180000 records from ServiceNow to a Pdf, CSV, Exel file
Resolved! Script to map record producer variable directly to a specific field on the case form.
Hi, There is a requirement on our project where we need to map a field from the record producer to a field on the case form. We have created a single line text variable called 'Subject' on a record producer, and whatever the requester inputs in this ...
Generate a report using a JavaScript
Hi,Can we create a report in ServiceNow using a JavaScript.?I used to do a similar task by creating an intermediate table. JavaScript populates the table and build a report to extract data. Can we get rid of the middleman which is creating the table?...
Global Search - how to narrow down to specific fields?
Hello,currently the global search searches Accounts, Cases, CaseTasks and KCS articles. We also have the default wildcards enabled for the search.Is there any way to narrow down to specific fields in the global search?For example like this:Account=Te...
Auto resolve case when related inc and chg is resolved and closed
Hi communityI have this current challenge where I need to auto resolve case (parent) when related inc AND/OR chg, req (childs) are resolved and closed. I manage to auto resolve case when only incident is resolved, however, when a second task type is ...
How to integrated custom Amazon Connect CCP with ServiceNow (Cloud Call Center)
Hi Team, We have integrated the Amazon Connect Instance with ServiceNow instance. The dialer visible on Agent Workspace is default CCP dialer. As we have a customized CCP dialer . Can we integrated that dialer with ServiceNow
Resolved! CSM ACL for external users
We have an issue where we are trying to determine what role to give the customer in order to submit cases and communicate through the CSM portal.The issue we are running into is that we cannot find a role to provide the user that gives them access bu...
