Choice value is not visible to customer but admin can see

[Samiksha2]

Hi,

I have added Business line (choice field )field in the Product model table. and same added in the Sold product table. 

I have written a script include to show the Business line values in the catalog form based on account.
Script include

    getBusinessLinePortal: function() {
        var bl = [];
        var account = this.getParameter("sysparm_account");
        gs.log("Account " + account);
        var dee = new GlideRecord("sn_install_base_sold_product");
        dee.addEncodedQuery('account=' + account);
        dee.query();
        while (dee.next()) {
            bl.push(dee.product.u_business_line_product.toString());
        }
        gs.log("Business Line " + bl);
        return bl.join(',');
    },

Client script

function onLoad() {
    var account = g_form.getValue("csm_account");
    var script_include = new GlideAjax('global.getProductPortal');
    script_include.addParam('sysparm_name', 'getBusinessLinePortal');
    script_include.addParam('sysparm_account', account);
    script_include.getXML(showDetails);

    function showDetails(response) {
        var answer = response.responseXML.documentElement.getAttribute("answer");
        var array = answer.split(',');
        alert("Array " + array);
        for (var i = 0; i < array.length; i++) {
            g_form.addOption('u_business_line', array[i], array[i]);
        }
    }


}

Business line options are- Med, Max, Data
When I am impersonating with customer whose account is associated with Data and Med it is working fine but for Med customer Business Line is not visible.

Please help.

Thanks,
Sam

[Voona Rohila]

I Understand

So the script include is triggering from your client script but the return value is empty right.

Looks like the issue is with the read access so make sure the roles are properly assigned.

Keep a log before below line and see the product, Business Line Product values.

            bl.push(dee.product.u_business_line_product.toString());