CIS certification material needed for CSM, ITFM, VR, HRSD

[Sandeep Deswal1]

I am planning to take Certified Implementation Specialist (CIS) exam for CSM, ITFM, VR (Vulnerability Response) and HRSD over the period of next 2 months. Would appreciate if someone can provide any relevant documents, study material, sample questions, data dumps etc in this regard. Thanks in advance.

[Jace Benson]

Study study study.  Seriously.  Thats a lot of tests.

https://blog.jacebenson.com/learning/#prepare-for-the-certifiaction

This has a list of all the cert's and their blueprints (what I'd base my study time off of).

You however depending on your role may have access to the consultant saif educaton resources.

[Sandeep Deswal1]

Thanks Jace for your response. For now, I am going to start off with CIS - CSM cert in next 2-3 weeks. But I don't have much content to move forward with, except the information available on docs.servicenow.com. But I feel that won't be enough to clear the certification.

I was hoping if you had some study material available for the same. That would be very helpful.

Thanks!

[Rosa7]

Hi Sandeep, how was your exam at the end?

Have you passed? 

Maybe you can share the questions you remember!

Thanks!

[Sandeep Deswal1]

Hi Rosa

I did clear it with London release itself and then lately cleared the delta for Madrid.

I do recall some ques from the exam as well-

1- Similar case/recommendation feature has dependency on which plugin

2- Antivirus protection for community attachments is active by default in your instance. You can configure the feature by editing what all options (https://docs.servicenow.com/bundle/madrid-platform-administration/page/administer/security/task/conf...)

3- Advanced work assignment for CSM pushes work to qualified agents using what all options (https://docs.servicenow.com/bundle/madrid-servicenow-platform/page/administer/advanced-work-assignment/concept/awa-overview.html)

4- How many lokup and verify config are provided with Lookup and Verify feature (https://docs.servicenow.com/bundle/madrid-customer-service-management/page/administer/workspace/conc...

Pre-requisite plugins for openframe - notify

A cable leased by customer is an asset, product

Types of cases – Product, Order (On interceptor), Case

Knowledge 18Ninternationalisation plugin required for translation of KA
Matching rules - Assigned cases, last assigned, matching skills,
Which role is used to create new Knowledgebase – knowledge_admin
How can we restrict knowledge article based on asset – ACL, Knowledge product entitlement
Shark hotel is facing electricity issues in their hotel. This is B2B
Mary has issue with camera/modem/router. She wants to get it fixed. It is B2C service
Community has – Event, blogs, video, KA

Here are few other helpful links, but I'd take the answers with pinch of salt here, good source to look for questions though- 

https://quizlet.com/271242864/servicenow-cis-csm-customer-service-management-flash-cards/

https://www.studyblue.com/notes/note/n/cis-csm/deck/21137578

Hope it helps. Good luck. Thanks!