Dear Community, We are working with a FinTech compnay who is running their CRM, CSM and FSM on Salesforce and we are in the process of replacing it with ServiceNow CSM & FSM. While from the product standpoint we have enabled customer on the feature s...
Hello All,I want to configure ATF steps for CSM cases created through email address note: emails addresses are stored in case routers not in the inbound actions I created few ATF Steps to create case through email, As of now case is getting created ...
Hi Community,I hope you're all doing well.I’m currently exploring ServiceNow CSM (Customer Service Management), particularly from a CRM perspective, and I’d like to dive deeper into understanding how it works in real-world scenarios.While I’ve come a...
Hi ServiceNow Community,I’m reaching out for guidance on an issue I’ve encountered while exposing a custom table (Lead) to the public through my developer instance without login credentials.Here’s what I’ve already configured: Public access enabled o...
Hi All , How to remap the companies with particular domain , currently companies are mapped to default domain that's why new users logs in with default domain. Thanks
I have a custom list as follows:I would like to sort the data based on the above fields during the initial display stage. How should it be set up?
Hello Everyone,I'm experiencing a problem while fetching comments from Jira for a specific issue ID.When I retrieve the data using the Action, the JSON contains the mention object properly, including the name of the mentioned user. Here's a sample o...
Any suggestion on Admin certification live sessions or prep classes before testing?
< Hi all I have a requirement to " Identify and block the users who repeatedly triggering the spam email notification in Agent workspace". How we can find out and which mechanism we use to solve this / prevent in future. Please Help.Thanks in Advan...
After installing the Financial Services plugin when I try to go to the CSM Configurable Workspace, it is redirected to the Financial Services Workspace. The CSM/FSM Configurable Workspace is in the module list but not in the Workspace list an longer...
Working in the CSM module, and I know that the Customer Account form can display related information like Contacts, Cases, Contracts, and so on.I'm wondering if there's a way to also display active Projects associated with a customer account on this ...
Hello Guys,I'm working on a report where I need to filter records based on a variable called "Stop Date" within a Multi-Row Variable Set (MRVS). The requirement is to display records exactly 21 days before the Stop Date. For example, if the Stop Date...
Hi everyone, I need your insights. We’re encountering a couple of formatting issues in our ServiceNow instance and would appreciate your input:Bulleted List AlignmentWe've noticed that when using bulleted lists inside tables, the text doesn't align p...
Hi everyone, I wanted to bring up an observation regarding how hyperlinks and related articles behave when knowledge articles are translated in ServiceNow, and I’d love to know your insights. Scenario for context:How translation works in our portal: ...
Good morning,I would like to know if there are any alternative ways to import data from Talentia to SN that do not involve using CSV or XML files. In particular, I would like to know if it is possible to automate the process.If so, could you please p...
