Hi All, Greetings! I have one requirement where i need to calculate FIRST RESPONSE TIME (FLR) of incident and sc_task is there any other way can get this information? Consideration: SLA is configured for incidents and tasks.if someone updates worknot...
I have a table with several file attachment fields. They are all intended to store different file templates.I have a table that uses those those templates and will reference the template table. (version control for new records) When I try to set a fi...
I would like to hide the Create New option on the Platform Analytics dashboard.If anyone knows how to do this, please let me know.Please help. Thank you.
I want to use the Favorites feature in the CSM Portal, but I cannot see the contents of my Favorites from the requester.I am using the Favorites widget in OOTB, but how can I make it so that the requestor can also use the Favorites function?
Hi All, I have observed that the recent servicenow upgrade has given a new field 'Value' in catalog UI policy Action.And when 'Set Value' check box is selected, we get field to autopopulate the Value.I would like to know, would this field work as re...
Hi Team, Currently we're using UI action workspace client script to call a UI page and inside this UI page client script we're calling second UI Page through GlideModal. Expected Behavior - There are Two buttons in the UI page, in the first Ui page ...
Hi ServiceNow Community,I'm currently working on a custom application in ServiceNow where I have created two custom tables:Lead Table – This stores the lead details like name, email, phone, status, etc.Quote Table – This stores quotes/orders made by ...
We would like to change the visibility of the CSM Portal depending on the user. However, we want the URL to be the same for all users.Is it possible to control the display of the CSM Portal logo/title according to the role of the user?logo・・・ServiceN...
How to set the number of rows in a multi row variable set using another variable as I have one variable named how_many_more_times and option choices are 0,1,2,3,4 and if I choose 1 i need to show one row in mrvs and if i choose 2 then i want to show ...
Hi Team, Can anyone help me here.when priority is P1 related to change field must be visible in CSM case form I have written an UI Policy on loadwhen priority is Critical 1Related to change field must appear.But it does not work at all.Can anyone ple...
Hello everyone,currently I'm trying to add our custom field u_kwp_transaction_number from the sn_customerservice_case table to the Zing search. For that case i created an application search source like described in this documentation. https://www.ser...
We recently set up data archiving in our ServiceNow instance and executed it once to archive old tickets. Now, we’d like to schedule this task to run monthly on a specific day, rather than having it run daily.Could someone please share guidance or be...
HiI want to hide the logo in the portal header for users with a specific role.All users use the same portal.How can I set this up?
ITSM integrates with Microsoft Teams and allows requesters to use Virtual Agents and portals within Teams. Could you please tell me if the same can be achieved with CSM?
