I have a string of user names or email addresses, separated by commas.I need to add all those users to the Watch list field on the CSM Case (sn_customerservice_case) table using Flow Designer mapping.Since the Watch list field is of type List (refere...
Hi Community, We are using Static Translation of Notification to translate outgoing emails into multiple languages.In the Notifications we would like to use Email Script to Print dynamic text based on certain criteria's. This message is always printe...
Hello everyone ,I have a JOSN of watchlist users , in some case those can be multiple so i need to store there names and emails in a string type field ',' separated.{"size": 4,"start": 0,"limit": 50,"isLastPage": true,"_links": {"self": "-----------...
while creating Virtual transform we don't get Inbound box option when Type is Virtual Inbound. In the below attachments I have provided the Screenshots of the pdf source that we are following which asks to check Inbound box option when Type is Virtua...
Hi All, I have a requirement where I am using a variable as a list collector in a catalog item, where users can select up to 3 choices if they exceed the limit then they should populate the message that the limit is exceeded. please let me know how ...
Currently all attachments are displayed to the customer on csm portal and the agent does not have the option to specify a particular attachment to be displayed to the customer or not.I would be grateful for advice on how to implement the configuratio...
Hi,We have a user that needs to see other cases from other accounts, we create the relationship in the Account relationships tab but the user still cannot see the other cases.Thank you and best regards
I am trying to restrict a portal category for specific group of users using "Available for" option by configuring User criteria but it doesn't seems to work. If a user has access to the catalog item under that Category he is able to access the catalo...
I would like to remove the timestamp and user name from the activity log in Incident table. Could someone please help me with this?
How does your organization determine when to use a Demand, a Project, a Collaborative Workspace, or a Visual Task Board in ServiceNow?We’re refining our internal guidelines and looking to better align our work intake and tracking processes with best ...
Hii I'M Mahesh Kumar. I am developing the chatbot in amazon LEX , if any body Have the knowledge on Integrating the servicenow with Amazon Lex . Please Let me know. Help me to OverCome it. Thanks Regards ,Mahesh P.
Hi All, I need your help to enable one Discover now ui action in workspace level and makes its as workable in workspace level.Below is the ui action script : var type = 'Cloud';if ((/Managed AWS Cloud/gi).test(current.asset.u_solution_type)) { typ...
HI Team,i have added the filter component in ui builder. and added the default values like Last 12 months, Last 3 months and Last quarter. now, i need to change the default value like "Last 12 months" to "Last 12 Months", "Last 3 months" to "Last 3 M...
Hi All, I have a requirement to enable ui action in workspace level and makes it as workable.this ui action is created em_event table. below is the code in native ui level and i need to convert that in workspace level. could you please help me on thi...
Hi, I am trying to hide the title of the multi-row variable set but unable to achieve it since it's a mandatory field. Can you help me out with this. Thanks in advance!!
