Clickable link on RITM variable

[Rutuja K]

Hi,

I want to add clickable link on RITM and Task forms.

1. Created read-only HTML type variable but it is coming in box with -/+ signs and white box, is there any way to remove it?

2. Tried URL type variable, but it is not clickable on the backend form.

3. Tried widget/Rich label Text, but it is not showing on the backend form.

4. Tried macro, field/link is not visible on the form after form loads.

Can you please help me to configure this

Thank you!

Rutuja.

[JaeggerLegane]

I unfortunately don't have a CSM environment nearby but on my PDI with ITSM it's definitely working for both the RITM and catalog task view.
If you're using this in conjunction with a flow in flows designer, make sure to attach your variables.

Otherwise you could try to use the old work-around and abuse the "more information" box which exists in many variable types.

[Rutuja K · Accepted solution]

 "Rich text label" variable type Field works on PDI.

Because of some restrictions on company instance, Rich text label is not displayed on RITM form.

So I configured a read-only "single line text" and configured Help text to display link. Made field is Hidden on the form as I wanted link to be displayed only on RITM and Task.