how do you translate fields in the Operational Workspace
Hi Team, how do you translate fields in the Operational Workspace? BR
Forum Posts
User with "snc_external" role cannot access "csm_cases" page in CSM Portal site.
I created a user with "snc_external" role, but it cannot access "csm_cases" page and "csm_get_help" page which can be accessed via CSM header below. However, when I accessed those pages with that user, the contents are blank and cannot see any conte...
Dynamic Filter on Custom field called in Service Portal Widget
Hello guys, here is the context of my work:IMPORTANT: my solution WORK for ITILs user in simple list widgets but not for non-ITILs (the users who needs it)I need to make a portal where "snc_internal" users can VIEW/READ cases and incidents but Only ...
granting role automatoically
Group manager and Secondary Owner of all CIM groups would be granted this role automatically. Whenever a new CIM group is created, the manager and secondary owner should be added to this group automatically. can pls someone provide me the solution
Display group members from particular group dynamically in the reference type variable
I have record producer, in that record producer we have a variable with type reference, we want to display the group members dynamically in that particular group. Help with the reference qualifier
Replace "Drag and Drop" method with simple Arrow method
NEED URGENT HELP: I am working on Service Portal widget.There we created two columns from customer table.Currently it is working as Drag and drop option from one column to another like attached Screenshot. But my requirement is remove the Drag meth...
Decision for Caurosel User Input for Virtual Assistant
I am unable to make use of the values to be part of the decision branch options.It is showing me empty and not empty values. I was expecting to have option1, option2 and option 3 to create the branches. Any help is appreciated. Define Caurosel item...
How to deal with multiple locations?
Hello,We are in the process to move to a new campus. All departments will be located in 3 buildings. I want to clean up the Locations table to accommodate for this situation, but I need some help in understanding what would be the best practices to f...
Getting "Record doesn't exist or ACL restricts the record retrieval" in Attachment upload API
Trying to upload image against the case for table "sn_customerservice_case", confirmed the "table_sys_id" its correct, Always getting the error as "Record doesn't exist or ACL restricts the record retrieval"
Need to create a related list on the one of the Case form ?
Hi All, Actually we have different Case tables(case types), now i want to build relationship between two case types like i need create related list on Plan(case type ) case form, which shows the wave(another case type table) cases , which are belongs...
Display error message on change record when user click the revert to new button more than 3 times
Hi Team, Display error message on change record when the user click the revert to new button more than 3 times with in the month. Regards,Mahesh.
rotaUserICalendar Get calendar entries for a on-call (roster)
Hello Guys I use the restapi on_call_rota and table rotaUserICalendar. My output is a ics file with all changed roster entries. How do i get everything? Cheers Jacob
Resolved! Targeted Communications
Hi, I have created receipients list in the Publications.But the users in the receipients list are not receiving email notifications when the publication is published.There are some out of the box notifications which are configured but sn_publications...
Revert to new button on the change record
Hi Team, Once user click the Revert to new button on the change record need to display dialog box with details: Reason for reschedule, Planned start date from change record, Planned date from change record, Changed start date and changed end date. On...
Notification
I am using below code for getting group email from group mail and add recipients to to and cc.But i am getting error Illegal semicolon ,not in group in logs. why it is coming. I used this script in workflow run script.
