I have configured a field on the sn customerservice task form where the reference is to the cmdb ci site table, and you want to automatically populate the Assignment Group field based on the selected site, In site has one attribute support group ,I h...
I am able to select the relevant internal engineers name mapped to that pop location .mapping is to be taken from user table.
I have to capture support group value into Assignment group field from cmdb ci site table on task table using
I configured a custom attribute called "Pop location" on the sn customerservice task table, with the reference field set to "site." When an engineer selects a location, you want to populate the assignment field with all the individuals associated wit...
Whenever you click the incident link then it will redirect to the incident table. How to achieve it by using email scriptServiceNow Task Link should be sent in the email, which redirects the internal engineers to SNOW and has all the task related inf...
Hi Team, How to rename of the Blackout Calendar to Blackout & Patch Calendar in Dashboard I have changed it by clicking Edit Content, however, still it is not reflecting
Please give me some inputs standard OOB Functionality is when case is resolved when standard csm case is resolved it's waiting for an acceptance rejection if that resolution is rejected what is the standard OOB FUNCTIONALITY does trigger a new SLA, o...
HI guys. I'm currently having trouble with the notification script.I want to skip a notification when a specific wording is added to a work note.Other conditions can be set simply. I don't know how to write a script and I need help.Thank you.
Where is the language switching setting for titles in the topic list?Can the great gods tell me?
Hi team,Could you please helpme with this script?<?xml version="1.0" encoding="utf-8" ?><j:jelly trim="false" xmlns:j="jelly:core" xmlns:g="glide" xmlns:j2="null" xmlns:g2="null"> <h3>Event table</h3> <g:evaluate var="jvar_sysId" expression="RP.get...
Hello Everyone,The survey questions needs to be embed in email outlook and need to submit there itself.It should not redirect to portal /new tab.For this, I installed Outlook Actionable Messages plugin (com.sn_ms_oam). I added email script(${mail_scr...
Hi, The use case is as follows:When a customer raises a case, an SLA clock startsIf Tier 1 agents cannot resolve a case, they raise an incident that is then worked on by Tier 2For Tier 2 agents to understand what the situation with the SLA clock from...
I want to customize the CSM workspace attachment button to make attachments as internal or external. Where i can find out the configuration of the attachment button.
Hi Team I want to update the branding for virtual agent unable to add image instead of text can any one help me what I am missing guide me please Please refer the virtual agent chat I uploaded image but its showing some text I want Image should be u...
