Why does a new Publication notification get inserted to notification table each time a test publication is created and an email notification is sent. This is captured in update set. What business rule is responsible for this and how can it be switche...
Is it possible to change the Urgency text in Self Service Portal for Incidents?A predecessor entered 'casual' text, I'd like to change them.If so, please advise how to.
when case is created with multiple service IDs we need to send one notification to the customer With parent case and child cases details in notification .
The requirement is to populate the Logged in user's 'Account' to the account variable and set the Issue type as 'Network' when user goes to the Product Catalog item. Here's the code which I tried. var url = document.URL.parseQuery(); if(url=="") { ...
Hello, I am trying to add a new field for Task_time_worked labeled account that pulls the Account info from the relevant field in the Task table (Account for a Case, Company for Tasks, etc.). What would be the best way to go about automating this?
In contract table we are not able to add the existing 'Terms and Condition"clm_m2m_contract_and_terms, and we are getting the error "The selected terms and condition is not available. Please select another one." but it is already available, Can anyon...
I have a requirement to show the contents of this table in workspace UI as announcementsI am unable to add this table(sys_ux_banner_announcement) in data resource in UI builder to fetch the recordsNeed suggestions with this or some other approach we ...
Usually, we have "wait for sometime" option in flow to check status of record after sometime. Due to certain restrictions, I can't use flow designer I have to use server-side script. Can someone please tell me which server-side script to use to check...
HI Team,I have a requirement wherein I have to remove an option from a reference field if another field on form which is 'table' and if its value is 'case' or 'order'.Can someone tell the syntax where to write other than writing script include?
Hi All, I want to auto-populate a variable called Product from my catalog item URL : https://dev.service-now.com/support?id=sc_cat_item&sys_id=27d0f90f97d91590dc87feae2153a67a&product=apple So, here based on the URL description, the Product variable ...
Hi all, The requirement is to check if the incident is created 4 hours, then update the incident's additional comment.I've tried the following approach. var dR = new GlideRecord('incident'); dR.addQuery('sys_id','57af7aec73d423002728660c4cf6a71c')...
Hi! While trying to import contacts and accounts from third party tool to Servicenow, the rest api oauth connection authenticates the token successfully and the test connection fetches the data. However, trying to test it through integration hub Rest...
How to make response templates in the contextual side bar to be made available to the Custom case?
Hi, everyone! I am considering taking on a project for implementing ITSM and CSM for a small company delivering a broad range of services (from IT outsourcing to hardware and software sales and implementation).Which one should I tackle first? ITSM or...
