Closing the Cases after 10 days of being resolved

AlaaSA
Tera Contributor

‎01-25-2023 12:18 PM

Hello, 

I have a request to auto close the cases that have been resolved for more than 10 days we have set up a business rule to mark the auto close box once we change the state to resolved, this is working right now, but for the old cases that we have resolved this is not the case they still showing as resolved in the system and they are not closed so i'm looking to schedule a job that close all the General Cases that have been resolved before 10 days but I'm struggling with the script.

So, I'm wondering this if this is the right approach? and if yes can you please help with setting up the Scheduled Job?

Thank you,

 

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AlaaSA
Tera Contributor
In response to Saurabh Gupta

‎01-26-2023 06:08 PM

Hi Saurabh, sorry for that but I'm still struggling with the scheduled job and the scheduleID I'm not sure what I should use here, I have used the sys_id for the scheduled job i have created but this seems not the right thing I have to use since when I execute the job it do nothing, so I'm wondering if the scheduled job all what I should do here? and if yes what should I use for gs.getproperty? 

Thanks

Alaa

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