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CSM configurable workspace - list is not visible

 Non-admins cannot view the list menu neither list, can any one help what kind of issue is this, I tried adding them roles as "sn_customerservice_agent" but still no luck I tried adding roles to List module as well but still no luck. 

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Ambika  Sekar by Tera Contributor
  • 1801 Views
  • 4 replies
  • 1 helpfuls

Email template translation

Hello, I have an existing notification that has an existing email template. My task is to have the notification sent in 2 languages: English and German.Notification:  Email template: The issue that I am encountering is that even if the user has the l...

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Resolved! Attachement link not appearing in portal as required

Hi,I have a widget. I created a button which will download the attachment from a attachment type field on form. After clicking the button it is going to some diffent link rather that what I want. Its going to :https://XYZ.service-now.com/now/nav/ui/c...

Rosy14 by Tera Guru
  • 397 Views
  • 2 replies
  • 1 helpfuls

Can we schedule a script to run in a particular time period?

Hi All, I have a fix script and the requirement is to run it off business hours for around 10 days. May I know if there is a way I can schedule the fix script to run at a specific time period only (eg: everyday between 8PM to 6AM)? Thanks and Regards...

sruthi22 by Tera Contributor
  • 746 Views
  • 3 replies
  • 0 helpfuls

Currency Conversion

1. In development instance we have fields with type 'currency' . When the data is loaded from excel for eg if data is : $1234 , it is stored as $ 1234 the field which is of type currency . In production instance if data is : $1234 , it is getting con...

NA13 by Tera Contributor
  • 242 Views
  • 1 replies
  • 0 helpfuls

Time Tracking

Using CSM and PPM. We are looking at the ability to log the time analyst spend on ServiceNow tickets (cases) as well as external responsibilities (e.g., admin tasks, leave, meetings), so that we can accurately track and manage the time within a times...

Scotty88 by Tera Contributor
  • 3178 Views
  • 7 replies
  • 1 helpfuls

Can I extend the timeout session time for one user?

I'm looking to change the duration time for session timeout on only for 1 user. We have a team that uses some TVs to monitor ServiceNow Dashboard(s).  This times out constantly due to inactivity. I found this article on how to change out the timeout ...

Joel B by Tera Contributor
  • 3916 Views
  • 2 replies
  • 1 helpfuls