Hi,In cmp portal one user who had sn_customerservice.customer_admin role was able to see all the list of cases and incidents of all the customers but in we have migrated those to another instance where we use csm portal.Here in csm portal that user ...
We need to display a email icon on workspace on case list view or case record, when we received an replay from the user through the inbound emai. Any one could you please provide the approach for this requirement.
Hi, We have this one integration between SolarWinds and Service Now, and it was working fine until, all of a sudden the scoped application got changed from - 'Solar Winds Integration' to - 'Global' (found it in logs since the integration stopped wor...
Hi all, we have some simple requests wich link to a table and we are using Business Stakeholder role and the role is associated with a licences. Now we are looking for a role where the requester can raise a ticket without using a license with charge...
If I create a new entry in the CSM, in a case for a related list (in my case Product Details), I first have to click on the refresh button to see the new entry in the list (where all products for the case can be seen). If I create a task in a case, t...
A database view may not be the answer but basically I need some advice. I need to create a report/dashboard for 1 particular department so that they can keep an eye on all cases for customers who subscribe to a particular service. The service_subsc...
Hello all,I want to create a custom URL for a companyBut the below error occurs : After doing research on it, I understood that first we need to create CNAME record in DNS.But I am not getting How exactly we add it.
Hi All, I am trying to set the Correlation ID field value using the import set API, even-though the value is sent in the Request and it is mapped in the transform map, I am not able to set the value in the Correlation ID field it is always empty any ...
Hi all , I have to create an incident when the transform fails.The import is done by "Remote file import" and One more by Data source as well weekly once. If it fails , an incident should be created.For this do we need to use Business rule ? or In th...
セットアップ手順に沿ってAmazon ConnectとServiceNowの連携設定を実施したが以下の事象が発生しているため知見をお借りしたいです問題点1: CSMワークスペースで通話時に会話パネルが立ち上がらない問題点2: 通話中にリアルタイム文字おこしがされない確認事項:・通話終了後、Amazon Connect CCP画面にはリアルタイム文字おこしが表示される・通話終了後、CSMワークスペースの「感情分析」および「コール分析」タブにも文字おこしの結果が表示される・プラグインは最新バージョン...
This error keeps popping up when I navigate to the catalog items in CSM Portal. This error only occurs when I used my secondary installed plugin
Hello community:We are looking for a way to search for a complete and exact word using #GlideRecord query. We have a search engine to search for information in the product tables (Case, Issue, etc). We are using GlideRecord but we detect that when we...
Hello, I'm implementing CSM Pro for a client and I'm using the Industry Data Model to define some internal service organizations who are offering support internally to their clients before they can escalate to the main Service Provider (My client).Th...
Hi everyone,I'm currently encountering an issue where the "Related Links" on User Record is not working as expected. Instead of navigating to the pages mentioned (e.g., Manage your client certificates, Notification Preferences, View linked accounts,...
Hey everyone, I created a custom table extending it from Task table and developed a flow which triggers when record is created/updated in that custom table. Now, this flow executes even if I comment on record, Modify Attachment/Add Attachment. I want...
