CSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Modification under Reports List View

Hi All, We have a requirement from Senior Leaders to modify the Reports list view where many reports are listed but it is hard to identify which report is listed under which Dashboard. What is the possibility of identifying reports under each Dashboa...

Change KB of Agent Assist in CSM Workspace

Hi everyone, In CSM workspace, when the live agent talks with the end user, one of the options is Agent Assist which does a contextual search based on the short description value. Can you please tell me where does this agent assist get its source of ...

Resolved! favourites_list implementation

Hi!I need to implement favourites in the CSM Portal, just as it is in the ESC Portal, meaning next to each Article, Request, etc., there needs to be a heart sign that the user can click to mark the item as a favourite. Then all favourites should be s...

KleoKocaqi by Tera Contributor
  • 352 Views
  • 1 replies
  • 1 helpfuls

Dashboard Visibility

if in the documentation of ServiceNow dashboard its stated that "A dashboard defined at the global level is visible to all users with whom it has been shared"why cant my user in a different domain cant see my dashboard which is in global domain ? eve...

Remove White Padding in Rich Content Editor

There is a white padding added around rich content that I cannot seem to turn off. When inspecting the element, it looks like it is not something I can specify from a css topic template override (as there are other elements with class names on page)....

tk151b_0-1721667858616.png tk151b_1-1721668025248.png

Resolved! Filtering - "contains" does not work like I would expect it to

When I use the "contains" filter, I'm expecting to pull in results if any of the words are listed in my criteria but that is not the caseFor example, I have 3 contacts:Miami WarehouseMiami Warehouse PhoenixMiami Closed WarehouseIf I do Owner contains...

bryanc78 by Tera Contributor
  • 1380 Views
  • 4 replies
  • 0 helpfuls

Resolved! Report intervals for dashboard widgets

Hello community!I have a query with reporting intervals for dashboard widgets.It happens to me that I have the intervals defined and a color assigned for each type of case generated, but when I group the information in another sense, the colors are i...

tomasposternak_0-1721202525708.png

Catalog item's variable values cleared out after submitting

Hi All, There's an issue with the catalog variable which is mandatory.  the variable field is submitted with values as it a mandatory field. After submission the values are being cleared out .How to fix this?Attaching image for reference.The below va...

phr_0-1721220879392.png
phr by Tera Contributor
  • 703 Views
  • 4 replies
  • 0 helpfuls

System Notifications

Hi, I want to change the from and reply to address of notification in what it will contain tab. The changed mail address is not reflecting though its saved. Suggestions are welcome. Thanks in advance

Nandhinisri by Tera Contributor
  • 198 Views
  • 1 replies
  • 0 helpfuls