com.glide.sys.TransactionCancelledException: Transaction cancelled: maximum execution time exceeded.

[Alok21]

Hi Team,

When i click on Reports on portal in test and UAT environment, below is the error i am getting. In Dev environment it is working fine. Can someone assist the possible causes of this issue?

[AbhishekGardade]

Hello Alok:

Check out this docs:

https://docs.servicenow.com/bundle/london-platform-administration/page/administer/platform-performan...

Please mark as Correct Answer/Helpful, if applicable.
Thanks!
Abhishek Gardade

[Alok21]

Hi Abhishek,

Thank you for sharing the docs link. 

I do not see any useful input in the link to fix my issue 😞

Would appreciate your input on this.

Regards,

Alok sahu

[amaradiswamy]

First, adjust the conditions of reports to make sure it is showing less number of records and try to load the page. It is a common problem when we have so many reports trying to get large number of records from database.

[Alok21]

Hi,

There are almost same number of records to the reference table in Dev and test environment. In Dev, it is working perfectly.

Regards,

Alok sahu