Resolved! Please demonstrate the kb generation skill use in csm fsm workSPACE
I have install the Now Assist for Customer Service Management (CSM).But i am not able to see where kb generation willl help agent to wokr ,
Forum Posts
Resolved! state filed changed from closed to new but it is in grey colour?
When im trying to change state filed from closed to new but it is in grey colour? could you please help me out? The file is attached below
Case Task based on Case Type
Hi, I have create the Service Definition for a new case type as well as for Case task type. I have also related two Service Definition. The Service Definition is also related to Managed Case type record. But some I am unable to figure how to link pre...
Reminder notification based on sla timing
Hi , I have created 7WD sla on custom task table and I want to send reminder notification when sla has 3 days left . I have created event and notification on approval table using schedule job i tried but it's not working. could you please help me wi...
Want to understand the relationship between Install Base Items, assets and configuration item in CSM
I Want to understand the relationship between Install Base Items, assets and configuration item in CSM with Example.
"My Lists" not showing up in csp header.
CSP header menu is set up exactly the same in lower environments and showing fine. Can anybody help me understand why "My Lists" is not showing up in Production? It was displaying at one time, but now it's not.
CSM Workspace - Set List View Dynamically based on User Login
Hi Team, I have a query whether is it possible to set dynamic list view in Workspace based on user login. For eg: If a login person is from HR group, then he/she can see only certain set of fields and not the others, similary if a person from Central...
if state is inprogress then shortdescrition should applied other wise it should Abort
if state is inprogress then shortdescrition should applied other wise it should Abort the action?var gr=new GlideRecord('incident');gr.addQuery('number','INC0000059');gr.query();if(gr.next()){ gr.state='2'; gr.short_description="if condition is...
Message Level Encryption
has anyone implemented message level encryption in servicenow instance. So basically i have written one rest message for which payload is in encrypted way. so how can we encrypt payload content and after encryption we can use that in http post method...
Error : request not sent to uri java.net.SocketException: Socket is closed on a HTTP call
Hi All, I have set up the visa spoke into the system and testing the connection through rest api . but i'm getting error as request not sent to uri java.net.SocketException: Socket is closed . Could you please help me to resolve this problem Thanks
How to show survey questions or categories based on assigned user's group or custom field?
Hi everyone,I'm working with ServiceNow Surveys and I'd like to know if there's a way to conditionally display survey questions or entire categories based on attributes of the assigned user.For example, I want to show certain questions only if the us...
Latest Additional comments are not getting insync from case to Incident
Customer comments are not syncing with the incident from the case. The scenario is: when Customer One creates a case and adds additional comments, those comments sync correctly with the incident. However, when Customer Two — who has the same roles — ...
How to edit Form fields and sections in CSM/FSM Configurable Workspace
Hi all,To edit form fields and sections in CSM/FSM Configurable Workspace, i have navigated to Native UI Case and configure --> form design--> selected Workspace and tried modifying the sections and fields, Even though i modified i could not see chan...
how to call script include in business rules what types will be used after before async or display ?
how to call script include in business rules and which types will be used after before async or display ?
CSM - Need an explanation for Product inventory, CI and Install base item
Hello All,I need help to understand how this product inventory works and how it will be helpful to customers. Please explain in detail the total structure of inventory like Product inventory, CI and Install base item. How we are using product offerin...
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