I want to create worknotes but i don't know whole process please help
whenever i add journal input field it become just different from the worknotes on the incident form
Forum Posts
How can I use the fields that I created in my custom table?
Hi everyone,I want to customize the registration form in ServiceNow. I followed the official instructions and added the "External User Registration" plugin. However, when I try to add fields to the registration form, I can't see the fields I created ...
Anyone still seeing PRB1605807 with Tokyo Patch 9 Hotfix 2A
KB1176069 - PRB1605807https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1176069 We're still experiencing this issue "In Agent workspace, letters are missing when typing continuously". Supposedly resolved with Tokyo Patch 2 Hotfi...
Customizing the Icon Link Widget with User Criteria to Control Visibility
In this article, I will walk you through how the out-of-the-box (OOB) Icon Link widget can be enhanced to dynamically show icons only when specific user criteria are met. This customization gives administrators more control over visibility, improving...
Resolved! Documents available for Accounts
Hi, We have a requirement as part of a CSM implementation to host invoices (pdf) for specific accounts. A registered contact should be able to access the invoices when they login using the CSM portal. A possible solution could be to use Document ...
Resolved! How to customize the registration form with External User Registration plugin? Fields missing after
Hi everyone,I want to customize the registration form in ServiceNow. I followed the official instructions and added the "External User Registration" plugin. However, when I try to add fields to the registration form, I can't see the fields I created ...
Looking for ServiceNow Professional in Europe
We are looking for ServiceNow professional in Europe or Middle East with at least 7 years of experience with either ITSM, CSM, ITAM, FSM, ITOM module. Let me know your availability to do a video call with me. Please send me an updated resume at cher...
Resolved! Make UI Action Button visible
I have created a button "Raise Incident", the use case is it should only be visible when the task_category (choice field) is changed to "IT Service Management". I gave the condition in condition field inside UI Actions, it's not working.
Requester cannot access the community from the CSM Portal
Requester（customer_contact） attempts to navigate to the community from the CSM portal but is unable to do so. The URL becomes “csm?id=communities_terms_conditions”.The community has the page “communities_home” configured.How should it be configured t...
Why Glide Ajax is not Working in the UI Action Workspace Client script
Client script var ga = new GlideAjax('sn_customerservice.getAnyBlockingTasks'); ga.addParam('sysparm_name', 'checkBlockingTasks'); ga.addParam('sysparm_caseId', g_form.getUniqueValue()); ga.getXMLAnswer(function(response) { if (res...
license metrics for SailPoint Technologies, Inc products
Hi,Can someone please help me with the license metric for the following products of SailPoint Technologies PART#DESCRIPTIONBase Platform SuiteIdentityIQ suiteIdentity Cubes for Licensed SoftwareInternalProvisioning Integration ModuleSun Identity Ma...
Workspace Restriction Banner Shows on Next List Transaction (Using GlideTransaction)
Hi All,I have an existing functionality in classic UI which displays a UI message in list view when there are restricted records that an itil user should not see.Problem:In classic UI, it is working fine. In workspace list view I am facing the below ...
Related Records tab in Contextual Side Panel for csm/fsm configurable workspace
Hi Everyone, We recently upgraded to xanadu and is planning to move from using Record Default to CSM default record page. For Record Default we had related records tab in the contextual side bar which was a viewport that you can just enable from the ...
Integration of ServiceNow and Salesforce
I want to integrate a ServiceNow instance with a Salesforce instance.What operations are required to integrate ServiceNow and Salesforce using the "Salesforce Spoke"?Also, is it possible to link multiple Salesforce instances to a single ServiceNow in...
UI Message in Workspace List View Appears on Next Transaction Instead of Current
Hi All,I have an existing functionality in classic UI which displays a UI message in list view when there are restricted records that an itil user should not see.Problem:In classic UI, it is working fine. In workspace list view I am facing the below ...
