Hi everyone,
we are working on configuring AI Search in our ServiceNow instance (Xanadu version) to include external content, specifically articles from Confluence Cloud, in the search results.
We have IntegrationHub available and have successfully set up the connection between ServiceNow and Confluence using the Confluence Cloud Spoke, authenticated via client ID and client secret.
Our end goal is to enable the Virtual Agent to query Confluence content through AI Search, so that these articles are also included in the results returned to users.
However, we haven't found a clear guide in the documentation outlining the next steps to:
configure Confluence as an external source for AI Search,
make this content searchable through the Virtual Agent.
Has anyone implemented a similar integration or can point us to relevant resources or documentation to proceed correctly?
Thanks in advance!
