Resolved! How can I custom the survey page?
Hello everyone! I am trying to custom my survey page with our logo, colors and patterns but I couldn't find the place to fix it. I've attached an image that I want to change. Please, help me! Thank you!
Forum Posts
Consumer service portal - ability to use portal without logging in
I have a client who want to have the ability to open up the consumer portal to end users to be able to raise a case and contact the customer service management team without being registered. Currently I can only get to the point of having the option ...
Resolved! Inbound Action on Incident Resolution
Hi, We have a rule in place that when an Incident is resolved it fires off an email to the caller asking them to accept or reject the resolution. This side of things works fine and when that hit the links that creates an email response the systems...
Resolved! How to send command to ECC Queue?
Hello Experts, I want to create output ecc queue via a workflow. Kindly assist how to do it. I tested that output ecc queue entry to run a .bat file and it worked fine. Now I want the same to be called via a workflow. Regards, Sundar
how to adjust column height in serviceportal
Hi all, I want to adjust the column height in service portal page how can i achieve that. Please help.
Resolved! what is the glide aggregate function?how to use
what is the glide aggregate function?how to use
Resolved! Is it possible to generate a pdf after submitting a wizard to a record producer attached to case?
I was submitting data through a wizard which gets collected in a record producer and a case is created.Any ideas to generate a pdf and attach to the created case?
Resolved! Change display value of variable in a catalog item.
Hi expert, I have a requirement where to change the display value of variable in a catalog item, I only know that if I change the default value of corresponding column name in table to true, the display value will be updated. Ex: Update display value...
Reports shows how long ticket stays in each group ?
Hello , I need a report that shows each ticket how long stays in each group the ( group assignment and how long stays in group ) ? thanks
Resolved! DESC order on Number for 'Data Table from URL Definition' widget
Hi, I'm not able to see where exactly to set the order the list gets presented. I would like it ordered Desc, based on Number. Table = incident Thanks.
Resolved! Flow Designer - Update Case
What is the purpose of the Case Reference field? If I use the dropdown, it shows me existing Case numbers. I don't know if that is beneficial in any way or not. This is my first flow that I am trying, I am doing a lookup records action that is pullin...
Resolved! Customer Service Management - Portal - Create Contact
Hi Working on implementing Customer Service Management but have a question around creating and managing contacts on the customer facing portal. The SN documentation seems to refers "Manage Users" but I can only see "View Contacts". The user I am test...
Resolved! Mapping a field on a record producer
Hi I am creating a record producer which will be available on our Customer service Manager Portal. The record produce is mapping to the sn_customerservice_case table and this particular record producer needs to always create a record with a category ...
Resolved! Is there a log for the Global Text Search
We have had users report unexpected search results but have been unable to duplicate them. Is there a Log where we can go check on exactly how they did their search?
Resolved! How to Improve Searchability in Knowledge Base
Can someone tell me which primary field improves searchability in the Knowledge Base more than any other(s)? For example, say I have a Knowledge Article #1 where "XYZ" appears in the Title of the article, the Meta field, and in the body of the artic...
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