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CSM Social Media

Hello,   I was wondering if anyone can help me with CSM Social Media integration in ServiceNow This is what I have done so far:   I created a new dummy contactCreated a Social Profile in the Contact related link, and added my twitter account URL as y...

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miladg by Tera Contributor
  • 3689 Views
  • 1 replies
  • 3 helpfuls

Can I display KB article categories as a tree structure?

Hi, I was wondering if there was a way to display KB article categories in a tree-like structure from Service Now? I want to keep a track on categories that are getting added and provide guidance on structure, depth etc. where it appears to be gettin...

Resolved! Today's Date Field or Report based on the current date

Im looking to create a report based on the incidents closed in the past week. Does anyone have any recommendations for a field that accounts for today's date and runs the remaining filters based on that? Thank you! I'm new to the ServiceNow community...

rgoble by Kilo Contributor
  • 3361 Views
  • 4 replies
  • 1 helpfuls

Resolved! Edit System Status of Business Services.

Hello Experts,   Status History of all Business Services in System Status has Legend as “No issues”. There is a need to update Business Service record to “Planned Maintenance” and “Outage”. Please let me know how to register an outage/planned mainten...

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SANKP by Kilo Contributor
  • 1735 Views
  • 1 replies
  • 0 helpfuls

Resolved! How to upload update sets from two different applications

Hi All, I have made changes in both Global and Customer Service, therefore, there are two update sets. Because I uploaded the two sets separately, changes in Customer Service errored out in Preview because Global changes are missing since they haven'...

Cathy Song1 by Kilo Contributor
  • 2194 Views
  • 3 replies
  • 0 helpfuls

Resolved! Skip approval check if user is in a certain group (Service Catalog)

Hello, In the catalog workflow I am trying to add a "check" (if statement) in our hardware and software workflow in which users in a certain group are pre-approved and skip the approval piece in the workflow. Here is what I have so far:(I am not a de...

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Mort by Kilo Contributor
  • 5345 Views
  • 14 replies
  • 1 helpfuls

Resolved! Accept Terms & Conditions when logging in to CSM Portal

Is there a way I can configure that when a customer logs in our CSM Portal, they are requested to accept Terms and Conditions to login? Also, I need to save somewhere the answer the client gave (accept/reject).? Thank you!

adri by Giga Contributor
  • 1619 Views
  • 1 replies
  • 0 helpfuls

Service Now and SCCM software approval integration?

All, I would like to integrate SCCM software approval with Service Now. The basic idea would be that a user would go into software center and request a piece of software. This would generate a software request ticket within servicenow which, upon bei...

Brandon_ by Kilo Explorer
  • 1732 Views
  • 1 replies
  • 0 helpfuls

Resolved! Not able to create case with Customer & Partner Roles in CSM

Hi All, As per below screenshots, I have given proper roles for customer, consumer and Partner, but when i logged in with all these users then I'm unable to create case with these ids. Why? I'm not able to understand? Could anyone help? Thanks, Meha...

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mehak1890 by Tera Expert
  • 3325 Views
  • 11 replies
  • 1 helpfuls

Resolved! Does ServiceNow scans PDF files(attachments) uploaded?

An attachment has been made to the Case form and when I try to download and open the file it showed me an error as " Malicious PDF file". Is there a functionality where ServiceNow scans the document attached to the form?    Please suggest.   Thanks, ...

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