connect service copilot to servicenow knowledge base articles

rcg
Giga Contributor

‎05-02-2024 12:23 PM

looking for details on how to connect service copilot to retrieve SN knowledge base articles. I have added the connection to copilot, it's connected correctly but it does not show KB articles. 

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Mark Manders
Mega Patron

‎05-03-2024 02:08 AM

Did you check out this: https://www.servicenow.com/community/now-platform-forum/servicenow-and-microsoft-copilot-let-ki-sear...

 


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Mark
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zcambayot06
Tera Contributor

‎06-15-2025 11:03 PM

Hi RCG, were you able to achieved this? Can you share the steps on this? thank you

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