The Zurich release has arrived! Interested in new features and functionalities? Click here for more

CSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

attachment limit

Hi,  I have been facing one issue in my SNOW PROD instance. When loading a particular incident ticket, SNOW instance becomes slow and even crashes.  When I tried opening the form through Chrome (it was also slow), I could know that the attachments in...

Gopi22 by Giga Guru
  • 1557 Views
  • 6 replies
  • 1 helpfuls

Resolved! Adding Fields to Vendor/Company Record.

I am looking to consolidate information concerning vendors/suppliers into a central repository. Is it possible to add searchable fields to the vendor/company record? For vendor governance we categorize vendors into 5 basic groups. It would be helpful...

zuni by Giga Contributor
  • 1333 Views
  • 1 replies
  • 0 helpfuls

Resolved! Survey Trigger Condition on RITM to send when REQ is closed

I have a requirement to trigger a survey on the Request Item (sc_req_item) table but only when the entire Request (sc_request) has been completed. So we do not want to send the survey until all aspects of the request has been completed.I am able to t...

find_real_file.png

Remove a single task from the "Copy Change" function

Our change manager has asked that when a user selects the "Copy Change" button the process does not copy one particular task. I have looked this up on forums and found these instructions to remove the change task completely but this is not what is r...

Dave105 by Kilo Guru
  • 1820 Views
  • 6 replies
  • 1 helpfuls

How to get the full URL of the instance in servicenow.

Hi,I would like to know how to get the full url of the instance when i open the ESS page of my instance.for ex:- my ess page url is https://abc.service-now.com/xyz/help.do , i want to get this full url in a string so that i could search for the text ...

shivachauhan by Kilo Contributor
  • 15690 Views
  • 1 replies
  • 0 helpfuls

Preventing duplicate contact records

Good evening,I am working on an application in the CSM and we are creating Contacts (vs Consumers).   I thought that the system was set up out of the box to prevent duplication of callers if a caller should call back, but it appears to not do so.   I...

shawnbaar by Giga Expert
  • 898 Views
  • 2 replies
  • 0 helpfuls

Resolved! Configure plans floor maps

Hi All,I need to configure the plan floor maps in my company, but I can't understand the way to draw it.I have understood that the I need to use GeoJson files for this activity, but I haven't found any guide that describes it.Someone has configured t...

utente by Giga Expert
  • 2533 Views
  • 2 replies
  • 0 helpfuls

How to get data of Activity log of incident ? for example i want previous changes made on form like additional comment wriiten in past and i have to fetch that value in some script like jelly script i have to store that values. Kindly provide solutio

How to get data of Activity log of incident ? for example i want previous changes made on form, like additional comment written in past and i have to fetch that value in some script like jelly script i have to store that values in a variable . Kindly...

agathaarlo by Giga Contributor
  • 15238 Views
  • 2 replies
  • 2 helpfuls

ServiceNow instance scalability

I am trying to understand the scalability or limit in terms of number of users , applications build or integrations that can be set up on a single instance of ServiceNow production environment before we see performance degradation

Full Admin Access

Hi All,I have been told that I have given full admin access, but I am not sure about it, please help me how can I check if I have full Admin access. Because I am unable to perform few activities like change Mandatory field and Dashboard amendments.P...

Resolved! User Roles are a mess, best practice guideline?

First a little bit of background. My company originally had ServiceNow Business Edition (later to become Express) and the basic rule was if someone had the itil role, it consumed a license. Easy enough. We converted to Enterprise a bit over a year ag...

Marcel H_ by Tera Guru
  • 7855 Views
  • 4 replies
  • 6 helpfuls

Filter for tickets that are assigned to group today

I want to setup a simple report that shows which incidents are assigned to a specific group as of today.   Tickets may enter the group's queue from a number of other groups or queues and may have already been worked on over the course of a few days s...

blankman by Kilo Explorer
  • 7492 Views
  • 8 replies
  • 0 helpfuls