Connect Support Chat Response "Canned" Messages

[Sharpy]

We have a list of "canned" Agent responses to Customers that we would like to make available to Agents.  For example, instead of typing a sentence with 30 words, is there way a way to add these messages to a Chat Response list, and the Agents could respond quickly to a Customer by just typing a short phrase, shortcut key, a number, etc.?

There are typical responses to customers that are used 1,000s of times each day, and this would save from having to type each word from a "canned" response.

This is in addition the "Welcome" and "Goodbye" or "Timed Out" session auto responses.

Thank you!

[Santhana Rajhan]

Also remove the ICON CLASS NAME from icon-new-ticket and test.

[Sharpy]

Yes I did the 2 above updates.....still not seeing the message on the Customer side of the chat.....Agent side is fine, I can see the Action Message.

[Sharpy]

I also removed the Condition to be empty/blank, and with the Condition.  The condition I am using is stolen from the OOB Create Case Action.  With and without the Condition clause doesn't help or change anything.

[Santhana Rajhan]

https://developer.servicenow.com/app.do#!/api_doc?v=madrid&id=c_ConversationScopedAPI

[Santhana Rajhan]

var originalUser = gs.getSession().impersonate("system");	
sn_connect.Conversation.get('SYS_ID of LIVE GROUP PROFILE', 'live_group_profile');
sn_connect.Conversation.sendMessage({
				body: 'Hello'
			});
gs.getSession().impersonate(originalUser);