Connecting Requested item to multuple Service offerings
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‎04-03-2024 07:44 AM
Is here a way to connect one request item to mutiiple service offerings?
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‎04-03-2024 12:57 PM
To my knowledge you can only associate one service and service offering per ticket record. This is because the support group tied to each service offering is used to determine where the requested item gets assigned.
If multiple services and/or offerings will come into play within a given request, you would build those out as separate catalog tasks within the Requested Item. Each catalog task would then be assigned to the support group of each service and/or offering tied to each task.