Consumer vs Customer registration process

Kush Sharma
Tera Guru

Guys , I am working on CSM OOB implementation and want to know registration/ onboarding process for Consumers and customers both..

 

For customers I see self registration option available in OOB CSM portal but for Consumers I don't see that option. Please help and route me to right direction.

 

Thanks

15 REPLIES 15

@Kush Sharma 

you should open this URL without logging to the instance then only you will see it

AnkurBawiskar_0-1737441301954.png

 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

HI @Ankur Bawiskar  - This option is not available in CSP ... but I can see this in CSM portal ...

KushSharma_0-1737441729215.png

 

@Kush Sharma 

can you try to repair that plugin?

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Kush Sharma
Tera Guru

@Ankur Bawiskar @Community Alums It is visible after activating plugin

External User Registration

Community Alums
Not applicable

Hi @Kush Sharma ,

I was in a notion that you have all the plugins installed.

For the Registration process, i have already given you the answer for your original question.

i believe you have mistakenly marked your own answer correct.