Resolved! Inherited Checkbox
Can anyone explain the use of Inherited checkbox in Client Script>
Forum Posts
Resolved! Convert Companies to Accounts
Hi We already have companies set up in SN but we are starting to look at Customer Service Management and I am looking for a way to convert companies to accounts? Most of the information appears to be shared but for companies that already exist ther...
Onload client script to make filed readonly
I wrote client script to make some fields readonly if it is mobile view. When i tested it on desktop by setting the mobile view it is working fine but when i tested it after connecting to the instance on mobile(handset). it is still showing as editab...
Confirm Data Loss Warning?????
Hello, I have created a catalog item in our Dev instance that references a table that I created using an import set. The catalog item works well in the Dev instance so I am attempting to move it to our Test instance. When I preview the update set in ...
Resolved! Best practice to have location information in ServiceNow
I'm new to the system and we have Enterprise subscription to ServiceNow. What is the best practice for asset location fields? The default instance only has Location and Address fields but we would like to have Campus, Building and Room fields and the...
Resolved! Not Authorized Error
Hi All, when i try to create a "Contact" using Case User by clicking on the NEW uiaction I get "Not Authorized" error. I have checked the ACLs with respect to the contact table and case user has all the required roles. What should be the next ...
Resolved! Populating the Location field on a Request form from a catalog item via code
I have created a catalog item using maintain items. One of the variables is 'If a single property, which property is the request for?'. The variable name is location. I tried mapping it using : gr.requested_for.location = current.variable.location;
Resolved! Email client - UI actions which populate the "to" field
Is it possible to make two different UI actions which put different values in the TO field on the Case email client? I know that there is one email client template per table, but I have attempted to work around this by creating a UI action which sets...
Service portal widget to display requested items.
Want to change the My Requests widget to look at requested Item, as they have more information then the requests for the end users.
Active Directory User ID
How can I grab the active directory user ID to create their account in SN the first time they visit WITHOUT having to type it in first? As it is now, when someone goes to an instance for the first time, they must provide their AD user ID and then SN ...
Resolved! Directions in Google maps
Hi community,I am setting up some functionalities in Field Services application using geolocation and maps. It is working well for tracking agents location, show markers on map and the other OOB functions related to Field Services and Google Maps. Bu...
Widget Server Script Adjust CSS
I am looking to hide and unhide a bit of text on a service portal widget. I have already placed the text in a span with an ID in the HTML and i have the CSS related visibility set. However I can't seem to find a way to effect this CSS with the server...
Report on repeat incidents
I hope I've directed this to the correct forum. Our team is trying to produce a report that outlines repeat issues. For example, John Smith calls into the Service Desk on 1/3 and reports a problem printing. The issue is fixed that day, but then retur...
Publication is not sending an email to the selected recipient list
I created a publication and selected a Recipient list. I selected an e-mail template, checked the box "Include Attach Links" and added an attachment. When doing a refresh of the recipients, the expected contacts show up. When the publication is publi...
Resolved! Increase Reopen Count
I have a case table (custom) where I am trying to report on the number of times a case was re-opened. I am trying to increase the count in the u_reopen_count field by 1 when the case is changed from 'resolved (6)' to any other value excluding resolv...
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