Hi All,I am trying to establish what the exact purpose of a couple of roles are but I am struggling to find out this information. Please can you point me in the right direction for the following roles:sn_customerservice.agentsn_customerservice.mana...
Hi,I was just checking for the feasibility for workflows on Incidents and found this post. It seems it is possible to have workflows on incidents. I just need to know is there any proper way to do it..I am kind of new bee to Servicenow. anyone share ...
How to I hide field on load and make the field appear on submit? I have managed to create a UI policy that allow me to hide a field on load.How do I make the field appear on submit?
Why do radio buttons and choices need to have values and a positive indicator? What if the choices don't have a positive indicator or value associated with them?
Hi, I have been facing one issue in my SNOW PROD instance. When loading a particular incident ticket, SNOW instance becomes slow and even crashes. When I tried opening the form through Chrome (it was also slow), I could know that the attachments in...
Hello,I am looking for the best practice approach on Service Management Request. I'm not sure if the best way is to use a Service Catalog or if there is another way.Procurement: Requesters should be able to fill out a Record Producer to put in a re...
I am looking to consolidate information concerning vendors/suppliers into a central repository. Is it possible to add searchable fields to the vendor/company record? For vendor governance we categorize vendors into 5 basic groups. It would be helpful...
I have a requirement to trigger a survey on the Request Item (sc_req_item) table but only when the entire Request (sc_request) has been completed. So we do not want to send the survey until all aspects of the request has been completed.I am able to t...
Our change manager has asked that when a user selects the "Copy Change" button the process does not copy one particular task. I have looked this up on forums and found these instructions to remove the change task completely but this is not what is r...
Hi,I would like to know how to get the full url of the instance when i open the ESS page of my instance.for ex:- my ess page url is https://abc.service-now.com/xyz/help.do , i want to get this full url in a string so that i could search for the text ...
I am unable to find system properties like in screenshot. From where I can see that option?
Good evening,I am working on an application in the CSM and we are creating Contacts (vs Consumers). I thought that the system was set up out of the box to prevent duplication of callers if a caller should call back, but it appears to not do so. I...
Hi All,I need to configure the plan floor maps in my company, but I can't understand the way to draw it.I have understood that the I need to use GeoJson files for this activity, but I haven't found any guide that describes it.Someone has configured t...
How to get data of Activity log of incident ? for example i want previous changes made on form, like additional comment written in past and i have to fetch that value in some script like jelly script i have to store that values in a variable . Kindly...
Hi Guys ,My Snow is integrated with Ldap and now i want to create a user manually which user record doesn't exists in Ldap database and i want to login with newly created user .I created a user manually ,and i tried to login but it didnt works for me...
