copy additional comment & worknotes from incident to case .

[yunus shadman]

how to copy the additional comments and worknotes from incident to related case record . i have already tried with the BR (before - update ) 
table- incident 
(function executeRule(current, previous /*null when async*/ ) {
    var relatedCase1 = new GlideRecord('sn_customerservice_case'); // initialize case table
    relatedCase1.addQuery('incident', current.sys_id);
    //relatedCase1.addActiveQuery();
    relatedCase1.query();
    if (relatedCase1.next()); {
        relatedCase1.work_notes = current.work_notes;
        //relatedCase1.update(); //updates changes
    }
})(current, previous);

i have already tried to run the code but it is not working , i am a beginner , i dont know how to done programming properly , help me to find the solution so that i can understand easily.

[Yousaf]

Hi Lakshmi,

You need to add additional condition in BR to prevent it from copying recursively. Change variable names according to your requirement please.

current.comments.indexOf('Worknotes added from incident') < 0;

Copy task comments and worknotes to parent request item


Reference : Copy work notes/Additional comments from Incident to Incident task and vice versa


Mark Correct or Helpful if it helps.