Hi, We are using Complaints Module for internal users to create complaints on behalf of Customers. So what role can be used to access Assets (Search and choose using Reference field in form) by internal users who are not part of Customer Contacts. R...
Just wondering if it's possible to de-activate/activate a business rule within a Flow. I assume that I'd have to build out a flow action and call it within a flow, I just wanted to know if it's possible, and bonus, if someone has done it already? Tha...
Hi Team, I have created a blank email template to just add Signature/logo on Case table with Sender Configuration as SMTP Email Client Body part is added with the logo Now when someone opens any case record and clicks on Email option on the header, ...
We recently upgraded to Londonand then migrated to CSM. CSM users "contacts" where as ITSM has "users". The problem I have is that user accounts are automatically created based on inbound email and users is added as a requestor.. Contacts are not...
As per the business need, we have external vendors who should work on the cases which will assigned to them. They will stay in portal only. I have below concern. What all roles should I give to them (Same role what internal agent have)? If I am givi...
Hi all, In agent workspace by default short description is shown in tab for a case, can we display ticket number instead of Short description just like case task. Refer screen shot
How can I configure a dynamic widget on a webpage that adjusts according to each article, allowing users to click on a header link that navigates to the corresponding section of the page? Do I need to set this up individually for each article, or is ...
I've created tags for attached documents. Now I would like to report on the attachments tied to each tag. Any suggestions on how to go about this would be greatly appreciated. Also, is there a way to report on the records that the attachments belong ...
Hi all, We created a specific case typea some notifications is dedicated to this case type.One of these notification is used to send a notification when additional comments is added.we unchecked "send to the event creator" to avoid that the consumer ...
We have a scenario where a Contact for an Account (CSM) has many responsibilities. However OOTB prevents assigning multiple responsibilities to a single contact for the same account. A contact can only have one responsibility per account.ExampleA ...
はじめまして現在ServiceNowを使い始めたばかりです知見のある皆様へお伺いさせて頂きたく 投稿しました聞きたい項目は以下の通り ServiceNow クラウド連絡先センターAmazon Connect - セットアップ手順上記、セットアップ手順 セットアップS3バケット において Lambdaパッケージをダウンロードしたが、Lambdaの構文が他環境と異なっており、トランスクリプトが有効にならない現環境（トランスクリプト不稼働）と、他環境（トランスクリプト正常）において 差分を調べたが 原...
Hey! I have a question about a fail I keep keep getting on the micro certTask Result: FailedI believe I have updated the settings but still getting error. I have attached the photos
Need to create Related list to show case tickets of parent account and child account in parent account form and for child account it should show only child account mapped case ticket.(function refineQuery(current, parent) { // Add your code here, ...
Hello All,I need to send email as a Playbook activity. I am using the OOB - Send Email activity which is using Flow: Send Email with user input Activity.For this in playbook step the user/agent is only able to edit the Subject and Body fields.My requ...
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