Activity Journal Doubt

Anubhav12211
Tera Contributor

Hi we have recently upgraded our Instance to Xanadu and while working on the Risk Assessment Form (sn_risk_advanced_risk_assessment_instance) we have observed while completing the assessment the worknotes and additional comments field are both visible to all users as they all have GRC related roles. Hence both additional comments and worknotes are visible to users. The Approver is not able to add worknotes but can add additional comments but the assessor is able to add work notes and additional comments both so wanted to know what is the use of the Worknotes field if its content is visible to all users anyways. How can we segregate the functionality of the two fields for this form?

 

Here are 2 screenshots for your reference

Assessor

Anubhav12211_1-1751994103253.png

 

Approver

Anubhav12211_0-1751993896564.png

 

 

2 ACCEPTED SOLUTIONS

I checked my PDI there is ACL related to work_note field. 

 

di_zhang3_0-1752547754680.png

 

View solution in original post

@Anubhav12211 

Glad to know.

I believe I also mentioned the same to check the field level READ ACL

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Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

View solution in original post

12 REPLIES 12

Di Zhang
Tera Guru

Please check the ACL for worknotes field

@Di Zhang let me check 

 

Hi @Di Zhang I checked but there are no ACL's related to worknotes field for the Risk Assessment table.

I checked my PDI there is ACL related to work_note field. 

 

di_zhang3_0-1752547754680.png