Copy Case Additional Comments into Incident

[Sunil_th]

Hi, I'm trying to copy additional comments from Case (Portal) into Incident and created before update business rule, this seems not to work. Can someone assist?

(function executeRule(current, previous /*null when async*/ ) {

if (!gs.nil(current.comments)) {
var grInc = new GlideRecord('incident');
if (grInc.get('sys_id', current.incident.sys_id)) {
grInc.comments = 'Work notes update on incident ' + current.number + ': ' + current.comments;
grInc.update();
}
}

})(current, previous);

Thanks,

SK

[Sunil_th]

Hi @AnveshKumar M ,

That didn't work. The BR that I created from Incident to Case works great and not sure why the other way around is not working.

Thanks,

Sunil

[Justine Mae Ruf]

Hi Sunil, 

Can you share the br you created from Incident to Case? Thanks