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Latest comment not populating via email script

Hello, I am currently trying to populate the latest additional comment added (where any user is tagged with @ mention) of a particular table with help of a custom email script. Notification utilized : Activity Stream Mention Email  (Notification is r...

How to Configure Auto assign the work order task

 Hi Team has any one work on Auto assign Ui action in work order task( (FSM) In pdi Auto assign ui action is working .we want to configure same functionality in requirmentCan any one guide me steps Please. AUTO ASSIGN: AFTER AUTO ASSIGN (Clicked):Ass...

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Research by Tera Guru
  • 869 Views
  • 1 replies
  • 0 helpfuls

Email Notification Showing Last Comment with <Code> Tag

We want to just display the last journal entry in the email notification, but it is printing <Code> tag in the email:Here is the OOTB show_only_last_comment email script:And this is our email body:There is no issue if we display all comments using ${...

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Tigermomdr by Tera Contributor
  • 561 Views
  • 1 replies
  • 1 helpfuls

Resolved! Conditionally preventing images from showing up in the activity log

I'm currently trying to prevent image attachments from appearing as thumbnails in the activity log. The thumbnails should be visible when the image is attached, but after a certain field on the form is toggled, a user should no longer be able to see ...

Anthony10 by Giga Contributor
  • 2631 Views
  • 6 replies
  • 0 helpfuls

Resolved! UI action

I have created one UI action when login user click that UI action remove his name from assigned to  and state changes to new but when click UI action it asking please select records. Without selecting can we remove login user name from assigned field...

How to display Country name instead of country code in form?

I have a country field ,which will be display value based on account field in the form.Currently the country field is displaying country code , but i want it to display country name . ex: Instead of CN , i want it like china.Can someone help? Thanks ...

Buddy 1 by Tera Contributor
  • 895 Views
  • 4 replies
  • 0 helpfuls

Unable to create a Consumer record in csm_consumer table.

Hi All,I am trying to create a consumer record in csm_consumer table but unable to do so as I am encountering following error while submitting the record. Anyone knows how to fix this?******************************************************************...

Community Alums by Community Alums  
  • 808 Views
  • 16 replies
  • 0 helpfuls

Advanced work assignment query

I have two added two queues in service channel in each queue i gave one group in Advanced work assignment . but only one group is working. what i do for working multiple groups .

How to create a new workspace in ServiceNow

Hi All, I have created a new Landing page in Agent workspace, but the requirement is to show the Landing page on the ServiceNow opening page or in a header for easy click and use, iam unable to bring the Landing page to header or main ServiceNow page...

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Avinash72 by Tera Contributor
  • 367 Views
  • 1 replies
  • 0 helpfuls