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Resolved! How to stop recursive business rule

Hi I have an ask to create a parent Case as soon as a case has been created and make the relationship by updating parent filed. For that I created the following BR Async / Insert var parentCase = new GliderRecord ('case');parentCase.initialize();var ...

Fredo by Tera Contributor
  • 1417 Views
  • 9 replies
  • 3 helpfuls

CSM Demo Data - Data Model

I am interested in working through some CSM use cases in my developer instance and I need some guidance on the installed demo data.  Does anyone know which users to impersonate to perform these activities and actually see fully related data?Log into ...

Email related issue

When customer send case though email if the customer send email allow domains that time only case is created otherwise case is not created and send notification to customer this is un authorized domain.

Can an Customer/Account also be an Outsourcing Partner?

We have an Account (CSM) who is also our partner.  Can an Account also be an Outsourcing Service Provider? thus the  the Contact of the Account be an Outsourcing agent and provide service for itself?

maruf by Tera Contributor
  • 326 Views
  • 1 replies
  • 0 helpfuls

CSM best practices

We are looking to begin implementation of CSM, are there any best practices to note (in general) as well as any impacts that may be had on an already implemented SNOW ITSM that it will work with (does it change ITSM at all)?

email related Issue

When customer send notification though email to ServiceNow only emails sent allow domains is domain is not proper email address. That time email case is not create and reply msg send to customer this unauthorized mail . How to do this please let me k...

System table where "Sharing settings" of a Report exist

"Sharing Reports" ServiceNow Doc details the "Share button on Configure tab, or click the Share button in the report header"Sharing Reports | ServiceNow Developers  - does anyone know what system table actually holds the records where "Sharing settin...

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PB7 by Mega Guru
  • 890 Views
  • 2 replies
  • 0 helpfuls

How to add attachments to respective cases in csm

hello,I have to move cases and attachments to Servicenow from other ticketing tool.Here how to add attachments to respective cases through import set or API? Can anyone help me with the steps.Thanks in advance..

lucky6 by Tera Contributor
  • 385 Views
  • 10 replies
  • 0 helpfuls

Best practices for importing quality data

Best practices for importing quality data are: Choose 3 options:Import data on each instance separately Commit resources to ensure clean data Do not consider cleaning data after migration Plan custom solution building for risky dataTest quality of pr...