Hi All I am unable to fill and enable the Assignment group for FSM Work order taskCan any one guide me how to create and enable the group I already created The group which I created is not loading in Assignment group under sys_group I am missing ...
Hi AllI want to copy worknotes of workorder task (wm_task) to workorder worknotes (wm_order). Please can guide and suggest me the script please Thanks.
Hi All, We have a requirement where we need to see if a field value is changed in business rule (using .changes()). But we cant give the field name directly, instead should get field name from a property. And this is giving us 'undefined'. Please fin...
Hi, Would like to configure case creation from email. seen OOB flow designer but i didnt get following things. 1. How can we process only specific email for case creation . Dont want to create case for all the email which are received.2. If use the p...
We are displaying field messages using showFieldMessage in catalog client script. But if the user preferred language is different we should display the translated version. How to achieve this requirement?
HiPlease help me to solve the use caseChild incident should not close when assigned_to field is empty in Parent incident.Thank you:)
Have a requirement where i need to update certain fields on the customer project table after an import happens what would be best ? an after transform script or a BR ??any suggestions or docs?
The CSM/FSM Configurable Workspace, which stands for Customer Service Management / Field Service Management workspace, is a ServiceNow platform-provided pre-built workspace. It is built primarily for customer service and field service management act...
How to check if your installed CSM application is Standard or Professional license version ?
I'm trying to get started with the CSM Configurable Workspace and have looked through the "Guided Setup", I've got many issues but the 'simplest' one is adding a "New Record Menu Item". I have added a record to the 'sys_aw_new_menu_item' table, and...
Hi,I am trying to get a single record in a business rule from Case table without using GlideRecord.next() as it is giving following errorQueryEventLogger: Invalid query detected, please check logs for details [Unknown field in table sn_customerservi...
Hello Experts, I have a requirement to show the announcement on the Agent Workspace landing page. I am new to agent workspace and confused on from where to start. What I tried- I have created the record in Now Experience Framework --> UX Banner Annou...
Hi all, i need to have somehow to get attachment.sys_id before catalog item is submitted. (so I can't use current.sys_id...)The use case is as follows: check whether the file is in the correct format, size, etc.
Hi Team, We have created a reference field (BIA Knowledge Article) in business application cmdb form.It will shows the KB article display number in the field. So, If KB article expire after 1 year - Then users are updating the KB article through port...
Hi How can we create a related private ticket Like (Incident or case or Task) should and visible to clients on portal. Ticket should only visible to internal teams not flowing to portal.Please guide meThanks.