Hi All, We are having this issue with Interactions which causes them to get stuck in Work in Progress state and we can't determine the cause of this. Other Interactions are correctly getting Closed but some are not getting updated even after multiple...
I need to change a value of a choice, but the choice record is in one scope and the table that the choice is in is in another So, when I put it in the scope of the record, I can change the value of the choice but I canit pull the table and when I cha...
Hello,When cases created then assignmnet group is populating automatically..here I want to assign agent automatically to normal cases based on current group. Can anyone explain the process for this. I have around 30 groups.Thanks in advance.
I am trying to set up a filter for Sold Products on the customer portal. This is a problem when using the sn_customerservice.customer_admin role, as all products for the parent account are visible, and we would need them filtered by the selected acco...
Hi, I need an aggregation in a report like below. Item No Category Number of Incidents Total time spent for resolution1 Software 4 3day 4hour 5mins2 Hardwa...
I have a requirement where I need to check first and add a role to ACL using script. I tried adding but it doesn't add. Do we need to elevate role first? How to do it same using script?
Hi All, How can I show the record to the customer who is the watchlist and don't have admin or manager role.
Hi, this maybe an old / repeat question but I am struggling to get the video stream working when starting an exam. I am using a USB camera which appears to work fine at my end. I have tested it against multiple apps and can see video both ways, how...
Hi, When we activated Customer Central plugin I can see "Customer Information" and "Customer Activity" tabs in interaction table in CSM/FSM Configurable Workspace.We have created custom configurable workspace and trying configure the same for intera...
Hell All, I 'm taking a Snow Learning Course, I'm taking it whenever i have a chance, so this time my LAB instance got Hibernated and now the Laboratories that i did in the past (changes in the LAB instance) are not there.Does this means that every t...
Hi All, need some guidance on my below question. - We're using CSM and we totally have a custom portal in place. Our plan is move from this custom portal and use ServiceNow OOB portal but we also have some requirements which can't be implemented usin...
When ever I change child case state to resolved, child case details populate in parent case Activities . How to send those updates from notification to the customer.
Hello, my var is the following: url = f"https://<company_url>.service-now.com/api/now/table/cmdb_ci?sysparm_query=ip_addressIN{dedup_ips}&sysparm_suppress_pagination_header=false&sysparm_fields=name%2Csys_class_name%2Cip_address&sysparm_limit=10000"...
Hello, being new to the ServiceNow Community, I am still getting oriented to the abundance of resources available. I am writing to ask if someone can point me in the direction of resources or discussions about dashboards that visualize ITSM Operation...
Hi Friends, I am trying to do Zoom and Servicenow Integration. and as per servicenow docs # https://docs.servicenow.com/bundle/paris-it-asset-management/page/product/software-asset-management2/task/create-integration-profile-zoom.html I have already ...
