servicenow washington DC catalog item Drafts
I use the catalog item Save as draft function in the Washington version, why? Some items cannot be saved. Has anyone experienced a similar situation?
Forum Posts
Provider Notification
If a case status is changing from awaiting info to Open, then the assigned to person should be notified so that he can pick up and continue working on that case. How to achieve this scenario using provider notification.
Resolved! Create EDIT button in Widget page
NEED URGENT HELP!!! Requirement: As per below screenshot, there is an option: Edit roles. Edit roles will provide roles in Drag and drop method. Now my requirement is "EDIT ROLE" should be a Button. Not a link as shown below. The HTML Code of the wi...
Hide ACL error message
Hello,When a read only user opens the certification task, the users sees a three error messages. Can these messages be removed?Appreciate with the help.
Hi, Is there a way to allow certain domains in inbound action and create a ticket in ServiceNow?
Hi, Is there a way to allow certain email domains to be accepted via inbound action and create a tickets in ServiceNow for us? These are not existing contacts/user in ServiceNow. We want the emails from these domains to hit our SNow instance and cr...
How do I filter out 1 group from the "groups" list when trying to share a report?
In our ServiceNow environment, we have one group that contains every employee in the company. (This is used to provide everyone with "birthright" privileges within ServiceNow.) Unfortunately, some end-users are using this group when sharing access ...
Attach file isn't exist in ticket
In PDI, I created a new scope app and a table within this scope app. Additionally, I also created a record producer to create tickets belonging to the newly created table. However, I encountered an issue where when I submit a ticket with an attached ...
How to separate the data from one column into two different fields?
Hi,I am loading data using transform map and in that their is 1 column in excel sheet called Location. In that Location column data is written as X,Y(City, State) so while loading the data I want to separate the X in City field and Y in State field. ...
CSM/FSM Configurable search not visible for Customer Agents
While logging in as a Agent and going to CSM Configurable Workspace, we are not able to see "CSM/FSM Configurable Workspace Search", it is showing some different search bar and The search box text font is almost identical to the search box background...
Change color of particular choice value in CSM/FSM Workspace
Hello Folks, Anyone knows that how to set the color to specific choice value? in CSM/FSM Workspace As you can see below when the form loads i want to set the red color to Sub Category value.(Check the highlighted text in below image).
Resolved! How to display the VIP Status of a Contact within CSM Agent Workspace
Hi Everyone, Does anyone know how I would go about displaying the VIP Status icon against a Contact within the List / Form view of Agent Workspace? It works on the Incident Table, but I need it to come through to the Case level as well. Cheers!
Now Assist for Customer Service Management
Looks like this can be installed only on the partner instances but not on the developer instance, any work around to be able to install on the developer instance as I am getting the following error?
Resolved! Business Rule over Assignment Rule
Hi all, So basically, I have a before BR running on case table where it assigns the incident to the created user i.e, 'Assigned To = Created By'. (it is a part of our requirement). Now, I already have an assignment rule running on the same table to a...
Add a button to a UX List
Hello, we are trying to add a button to the banner of a list in our CSM/FSM Workspace. We were able to add a button to the list in the native UI using UI Actions, but we need it to be visible while in the CSM/FSM Workspace and it needs to be visible ...
Dashboard Widget/Report to show unassigned time of case
Hi All, I need a counter to show how long the oldest unassigned case has been awaiting assignment on a dashboard. Any suggestions?