Copy some fields from interaction to case record

[Max64]

Hi All,

I would like to edit the 'Create case' button from Interaction table in Workspace

I would like to copy some data from interaction to case record when I create case.

I found that the Ui action record of Interaction table is inactive. But I'm not sure how to edit this Ui action in Workspace.

Could you please advise that which record to create script for copy the data from interaction to case?

[Voona Rohila]

Hi @Max64 

Check this UX Form Action - https://dev00000.service-now.com/sys_ux_form_action_list.do?sysparm_query=sys_idINb8fb227b98df5010f8...

and Action Assignment- https://dev00000service-now.com/sys_declarative_action_assignment_list.do?sysparm_query=sys_idIN99ce...

[Max64]

Hi @Voona Rohila 

How to create a script like a UI action?

I want to copy a short description field from interaction to case. 

Here is an example script on UI action.

var newRecord = new GlideRecord("sn_customerservice_case");
newRecord.initialize();
newRecord.setValue("shortdescription", current.getValue("shortdescription"));
action.openGlideRecord(newRecord);

[Voona Rohila]

you can update this logic in create case ui action.