Hi everyone,I have created a record producer and added it to the Customer Service Catalog and Support Category. It is working fine when I log in as an admin. But when I log in as non-admin I'm not able to find the category in the CSM portal. Kindly s...
Hello All,The knowledge base search on our instance doesn't return any results. I search for keywords that I know are present in the articles and return, "Your search has no matches; nothing comes up."
I am trying to configure Stepper in my custom workspace. Can anyone help me with the detailed steps.
We have some users reporting that upon login to the CSM/FSM workspace, when selecting a record (example, Case Task), the activity stream isn't showing. Only until the user refreshes the form does it reappear. I heard in the CSM Implementation cours...
New Button on workspace related list missing for notes. How we can add it.
Dear SMEs,Need to know, how to extend the expiration of the lab instance.
Hi All, Its Rishabh, I am new to ServiceNow. I want to know as to how i can increase the validity of my lab instance.Currently i have increased the limit to max, however now i am not able to increase it. Getting below pop up message. Sorry, We are un...
Hello,I am applying for a job and one of the accountabilities is:Customize and configure CSM processes, workflows, forms, and widgets to align with the organization's customer service requirements. My experience has been working with a portal (the ne...
Hi SNC We want to be able to create a real time dashboard which shows what state an Agent is in, in real time in relation to Chat In reality we would want it is as list view that would have Name, State Time in State. HOwever if anyone has done anyt...
Is there any out of box mobile support for users of CSM in ServiceNow, so that a user will able to raise new tickets via phone. How can I achieve that?
Has anyone out there been able to pull emails into the case narrative when emails get sent in by a customer/users into the activity window. We are trying to get them into a case task view within the CSM portal. We can click on the task number and s...
Hi, I am currently working on a requirement where these options ('Approval' and 'Child Case/Related Case') as attached in the image should be disabled while editing the form through quick edit in CSM/FSM Configurable Workspace. The above mentioned 2 ...
Hi All, Request your expertise in below two point.1.our customer want to migrate contact user to sys user, to do so is it better to deactivate former and create the sys user separately OR convert contact to sys user. Any implication. 2.In addition , ...
My customer is trying to write reports based on SLAs, however they only want to show the SLA based on the Last SLA completed, if that makes sense. Here is the scenario, both the Resolution and Response SLA kick off immediately - the Response SLA comp...
Is there an equivalent to a "sys_db_object.list" but specifically for EVERY configurable workspace created by anyone in a given instance? Since Configurable Workspace are naturally siloed - we are seeing a bunch of duplicate-esque workspaces - and w...