In our ServiceNow environment, we have one group that contains every employee in the company. (This is used to provide everyone with "birthright" privileges within ServiceNow.) Unfortunately, some end-users are using this group when sharing access ...
In PDI, I created a new scope app and a table within this scope app. Additionally, I also created a record producer to create tickets belonging to the newly created table. However, I encountered an issue where when I submit a ticket with an attached ...
Hi,I am loading data using transform map and in that their is 1 column in excel sheet called Location. In that Location column data is written as X,Y(City, State) so while loading the data I want to separate the X in City field and Y in State field. ...
While logging in as a Agent and going to CSM Configurable Workspace, we are not able to see "CSM/FSM Configurable Workspace Search", it is showing some different search bar and The search box text font is almost identical to the search box background...
Hello Folks, Anyone knows that how to set the color to specific choice value? in CSM/FSM Workspace As you can see below when the form loads i want to set the red color to Sub Category value.(Check the highlighted text in below image).
Hi Everyone, Does anyone know how I would go about displaying the VIP Status icon against a Contact within the List / Form view of Agent Workspace? It works on the Incident Table, but I need it to come through to the Case level as well. Cheers!
Looks like this can be installed only on the partner instances but not on the developer instance, any work around to be able to install on the developer instance as I am getting the following error?
Hi all, So basically, I have a before BR running on case table where it assigns the incident to the created user i.e, 'Assigned To = Created By'. (it is a part of our requirement). Now, I already have an assignment rule running on the same table to a...
Hello, we are trying to add a button to the banner of a list in our CSM/FSM Workspace. We were able to add a button to the list in the native UI using UI Actions, but we need it to be visible while in the CSM/FSM Workspace and it needs to be visible ...
Hi All, I need a counter to show how long the oldest unassigned case has been awaiting assignment on a dashboard. Any suggestions?
Hi All, I have created new case type, and created roles .Now I want if the customer_case_manager role user has not that custom role he should not able to see that record in Portal, how can I achieve this.
There is a requirement to add a custom theme to workspace ,but the workspace has been configured with polaris theme. How can I add the theme to only my workspace instead of adding it globally ?
Hi All. We are currently implementing CSM I am looking to get the Contact and Account fields on the case form to be automatically populated with the person who has submitted the case from the record producer. Any idea what the script code would be fo...
Hi In notification message, i would like to include what's the priority of a case along with response time (duration).Ex: if the case is P1 and Response for it is 15min. Message would be "hey your case is 1-Critical and expect response in 15min.
