Hello everyone, Does anyone know the best way to change the view you land in on the form when you click an item in a list generated from the "Data Table from Instance"-widget on portal? Right now it seems to be defaulting to the &view=sp How do I ch...
Hi Community, We have a customer with their branded look and feel on the customer service portal (i.e. below the blue-tone page). However, when users forget the password and try to reset it, they are redirected to the below page, which is different ...
Hi All, Please let me know if you know of a way to identify users who have logged into the Customer Service Portal and the number of times they have logged in. 1)I have confirmed that the following information is no longer available.https://docs.serv...
I have a story where when a user is selecting an appointment on a record producer, a modal opens which includes a datepicker. The goal is to have dates with available appointments to display in green and dates with no available appointments to displ...
Hello community, I'm facing an issue after upgrading to Tokyo version.In the Agent Workspace, when I click Compose Email, I can not see the Response Template on the right side, which was should be there when I was in Rome version. It says "No Table C...
Is someone going to help me??? I need to know what is the difference between USE COUNT (field) and KNOWLEDGE USE (tab) in an article. I have been looking everywhere in your KB for four days and there is NO information at all. I AM NOT ASKING ABOUT T...
Hi All, Actually i have requirement that need add a footer to CSM portal and in that on the left corner side i need social icons with the links as like ESC portal ?Please help me to sort out thisThanksRam
Hello everyone,As we'll soon be migrating our Support team from ZenDesk to Service Now, I'm looking for recommendations on a phone provider that integrates through the SNOW interface.Below are the general requirements:1) Configure calls to route thro...
I have the following rest api, but whatever I try i can't make it work in a way that task[sc_Task] records would be actually assigned to the corresponsive request item. could you help me?// This function handles the incoming REST API request (functio...
how to add Hyperlink to the description of catalogue task using flow designer.I need in the catalogue task description only. I checked for other solutions for worknotes. eg:Triage the request as per the Snow
Hi, Currently we are using case management (with custom "self-reported" category and relevant subcategories) to log and track agent activity for internal tasks. These activities does not require any customer notification, communication. I am looking ...
I need to add a variable (multi-row variable set) to a 'formatter' in a form.I accessed the 'CSC v2 Variable Editor' from the 'sys_ui_formatter' table, but I couldn't find out how to add a new variable to it.How can I achieve this? Formatter from rec...
Customer central plugin enabled but not able to find the customer activity and customer information in the custom configurable workspace can someone suggest me how can we configure the customer central in custom application
Hi all, The requirement is to limit certain VA topics from "esc" and "sp" portals. I have tried the condition script but that seems not working. Thanks & Regards,Sreesh SurendranServiceNow Developer - Integrations & CSM.
Hello,I am looking at using the Okta/Auth0 so people can log in that way rather than need a username/password.Is that possible?Specifically, it will be for CSM portal for contacts to log in with.Any information on this would be greatly appreciated.Th...
