Hi All,Actually we have ootb case notification ,in the notification in body we have one link that redirects to that particular case in the CSM portal , but when i click that link it redirects to me different URL page like below Notification body like...
Hi,I have completed ServiceNow ITSM , can somebody please help me out what other products I can choose like CSM, Service portal, Virtual agent any other in demand products.
HI ALL We get log of RITMs every week for delegation of approvals to be added for employees who are going on vacations / holidays etc and we have to manually go in into user profile and add delegates for mentioned dates I am looking to find a way us...
Hi All I am trying to create a new "Classification Solution" in my ServiceNow PDI under predictive Intelligence. I was able to configure all the paramters based on a custom Table. But When I hit "Train" for the Solution, it is erroring out stating "C...
We currently use g_aw.closeRecord() in CSM Configurable Workspace to close the sub tab of a case. This function works most of the time but recently we have noticed that this functionality isn't working in CSM Configurable workspace when a new case ge...
Workspace: Activity Post Types not stored in user preferences?We have a requirement to make default selection of below values in workspace. We see these are not stored in user preference and it is storing in the table Sys Activity Suplimentals [sys_...
HI All, I have a requirement that , In record producer I have created 2 custom variables1)What's not working2)We need little more information about issue In first variable , created few of the categories So now based on that categories in second va...
The requirement is to map the resolution codes of a case when it's state is resolved with the associated incident of that case. My Approach: Flow Designer The below are the mappings: Case Resolution codeIncident Resolution CodeIssue ResolvedSolved Re...
portal
I have an UI action in Case [parent] table which is being inherited to the child tables called Open Case.Under case, we have two child tables. The second table was created easily.Thing is, the Open Case Action is working fine for the first child tabl...
I have a requisite when a Case is initiated as Request to change the state automatically to Open. The problem is, I cannot update the state (even through Business Rule) until I set an 'Assigned to' user. I'm trying to search for this rule to deactiva...
Experts, I am trying to show special handling notes created for a 'Parent Account' on a child account case . I am automating the creation of special handling notes for parent accounts and I wanted to show these notes on all cases created on child acc...
Hi, How can I hide or remove or translate elements on this Action On Selected rows from a specific table as shown below? Regards,
Hello Team,For this question I am confused between b and c. Please help be with some reference. Thanks in advance.What one should be part of the pre-engagement collateral?Frequently Asked Questions (FAQ)Scoping GuideCustomer Service roles templateSto...
HI, I'm configuring the case type selector on interaction. I've set the properties to select the single case type selector when creating a case from an interaction, but it is not showing any case type to select: I configured a record in manage case t...
