Create a sidebar discussion-button missing

[Maddalena]

Hello everyone, 

I'm trying to start a sidebar discussion in the Next Experience, not starting from a record. the fact is there isn't a button that gives to me this option. In the ServiceNow documentation I found this link:

 https://www.servicenow.com/docs/bundle/yokohama-conversational-interfaces/page/administer/conversati... 

that shows this button in the Yokohama release, but in my PDI there isn't. I tried also in the Xanadu release. 

Could anyone give me some tips?

Thank you, 

Maddalena

[Roshnee Dash]

Hi @Maddalena 
Please refer
https://www.servicenow.com/community/developer-forum/xanadu-sidebar-discussion-not-have-badge-count-...

https://ucsdservicedesk.service-now.com/services?id=kb_article_view&sysparm_article=KB0034962

[Maddalena]

Hello @Roshnee Dash , 

it is quite helpful but not helping for my issue. Could give me other advice?

Maddalena

[Dr Atul - LNG]

Hi @Maddalena 

I can see in my PDI like thsi:

are you referring same? please repair or update this plugin once

[Maddalena]

Hello, 

give you a screenshot:

Maddalena